Atom Tickets Reviews

Name: Atom Tickets
Rating: 1.28

1.3 Rating 115 Reviews

6 %

of reviewers recommend Atom Tickets

Company Reviews

Questions

Metrics

1.3

Based on 115 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your at a 1.4 for a reason. What are you going to do when you completely go out of business after stealing everyone's money?”

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Posted 3 years ago

“Scam. Tickets were phony.”

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Posted 3 years ago

“Plain and simple, customer service is awful. I bought tickets for a blockbuster premier. Apparently someone else reserved the same seats at the same time. Atom still charged me and didn’t notify me for over an hour that my seats reservation failed. They refunded my tickets but by that time the theater was sold out. I was able to book a different showing the same night directly through the theater and not through Atom. But it was inconvenient and messed up plans for others for the night. I had just signed up for the MegaPass program which has a6 month commitment. It is basically $15/month and gives you two free passes. Not bad if you like to go to the movies. I requested they cancel my membership since I no longer have confidence in their system. They simply quoted company policy and stated that sometimes it happens on busy nights. I asked if they could do anything at all to show they cared about their customer experience and the answer was no. This is my experience, it looks like I’m not alone.”

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Posted 3 years ago

“Worst website I ever used Not user friendly and could not create an account or log in. Do not use. This is a scam”

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Posted 3 years ago

“Attempted to buy tickets program froze up as I was choosing payment. Got out went back in and accomplished it. I recieved notice and scan for last set of tickets. They billed PayPal for both and now say I didn't cancel the tickets I didn't complete.”

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Posted 3 years ago

“If you don't use your tickets in the month issued they evaporate. Not cool Never disclosed. Great idea but ran very poorly Stay away”

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Posted 4 years ago

“Shittiest customer service and logic in their process. You'll get hosed if anything happens before you go to the show...just don't use them.”

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Posted 4 years ago

“These jerks emailed me telling me they'd refund my tickets to my credit card due to covid. 6 months later, I'm reminded to make sure they did. Nope. So I emailed them and they told me they refunded me to my 'atom account' with 'atom cash' which is even BETTER than real money. Um. No. Give me my money you greedy money grubbing jerks.”

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Posted 4 years ago

“This is a horrible service! They keep charging you a monthly subscription And the movie theaters are closed! This has been a total nightmare. Don’t ever use this service!”

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Posted 4 years ago

“Never use them! I bought tickets on line, when we got there, no tickets, so we bought new ones. Then the next day, the charges show up on my card! They refused to refund the overpayment since it was after the show started, yet I didn't find out about it until the next day!!! Total rip off.”

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Posted 5 years ago

“Disgusting! Will NEVER buy from them again. Customer Services lacks any ability to reason. They refunded a card that doesn't exist anymore and their only response was F me.”

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Posted 5 years ago

“The service itself is great, the convenience is nice. Price is acceptable and the experience is good but my number 1 with this business is their below subpart customer service. I've been using the app for a little about a year and last week I bought tickets to a movie and realized later on that my friend didn't want to go watch the movie anymore so I tried to cancel the order but it wouldn't let me through the app and reject my attempt... I contacted the AMC theater itself to ask for a refund and they told me they had no problems issuing refunds at all but Atom was the one who charged me and had to give me back my money. Long story short you're reading this 1 star review because this company had the audacity to tell me that they would CHARGE me a "convenience" fee for giving me back the refund they OWED me. Needless to say I will never do business with this company again.”

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Posted 5 years ago

“Horrible experience I used the atom app today to purchase tickets for an amc theater for a showing on Tuesday to honor my TMobile Tuesday promotion of a 4$ Sonic ticket. Amc also had a 50%off a large popcorn promotion plus amc hosts 5$ Tuesdays my total for my entire purchase came out to be $32.20 when I processed my payment it charged me $77.20 I immediately called PayPal and they told em try to resolve it with atom maybe they can refund me the difference Yea no after many running around they said they couldn't offer me a full refund which I feel like I'm entirely entitled to so I decided to go thru my bank and hopefully I have better luck with them. Never again will I purchase thru Atom.”

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Posted 5 years ago

“When I was purchasing tickets my theater was ful went to the other theater and got those ok later they change my movie tickets instead of refund me with out warning there costumer support is trash and now I’m out some cash after canceling and rescheduled and now a person can’t show due to this change now out more money great had to cancel and place again and guess what out money wanted to use credit for snacks customer support said cancel order and replace I’m like nope not dealing with that again”

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Posted 5 years ago

“We just got Megaplex passes and I ran into a problem finding our theater. I emailed Atom Tickets and they got back to me almost immediately. They resolved my problem and were very helpful and friendly. Great customer service!”

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Posted 5 years ago

“Never fall for this company. They never refund their "fees" or "convenience changes". WORST!”

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Posted 5 years ago

“this web/app sucks! It won't honor disney insider reward. The representative is literally idiot knowing nothing. Total waste of time. Don't buy ticket through them. Use fandango instead!”

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Posted 5 years ago

“Awful! bought tickets to the Nutcracker thru Atom Tickets, when we got to the cinema they couldn't pull them up so we were forced to buy new tickets on the spot. We contacted Atom and let them know the cimena had no record of the tickets and they said 'we can't refund money for tickets after show time' ???? So we're out the cost of the original tickets, super frustrating! RIPOFF< BUYER BEWARE!!!!!!!!!”

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Posted 5 years ago

“Horrible customer service. Their purchase process when using paypal is rigged so it will charge you a non-fully refundable charge without a confirmation page. If you want to cancel, they keep a partial amount. I went through several layers of communications up to the supervisor and could not get a refund. Be advised, stay away from atom tickets!!!!!”

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Posted 5 years ago

“Fraudulent site. I had unauthorized transactions and reported it immediately but they refused to give my money back. I live in Canada and the transaction was made in New Jersey. Atom will not protect nor keep your information safe. Be safe guys.”

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Posted 5 years ago

Atom Tickets is rated 1.3 based on 115 reviews