Audi Reviews

Name: Audi
Rating: 2.18

2.2 Rating 110 Reviews

29 %

of reviewers recommend Audi

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2.2

Based on 110 reviews

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customer.services@audi.co.uk

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Anonymous

Steve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Factory ordered an Audi A3 in 2016 and had problems ever since. Audi/VW finance, Audi UK and Mon Motors Cardiff have offered no resolution to this. In fairness the service department in Mon Motors Cardiff have done what they can, but their hands are tied with guidelines and protocols from Audi UK, however the centre hasn’t attempted to get me into a new car. Audi Finance “investigated” my complaint of the problems below and took no further action. This must be their expectations of an Audi? No offer of refunds, compensation for various dealership visits etc etc. Just left to me to keep paying for a faulty car. Will be taking this further to the financial ombudsman. In brief, a car which is close to £30,000 and currently just over 3 years old has: - Not started numerous times - Engine cut outs - Drive system faults error messages - Faulty sensors (to which the dealership did not do any work on it as it was intermittent. This fault resulted in my car was not starting occasionally. - Faulty battery meaning all power was draining and car was not starting - Heated wing mirrors breaking twice in one year - Creaking suspension - Electronic parking break not applying. All of this is alongside random error messages coming up onto the dashboard when driving. These faults did not occur just the once. These occurred multiple times, even after the dealership investigating the vehicle. My car sometimes still doesn’t start and/or cuts out when idling. No one has taken accountability for this and say that it’s “expected” that a car will have faults. This many faults and to this extreme? Doubtful. So if your thinking of getting an Audi, take a look above and think if it’s worth it. I’m moving over to Ford. Get much more for your money.”

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Posted 4 years ago

“Sheffield Audi have been brilliant with my Audi Q3 that I bought as a used car, however the car itself I am not impressed with. its a 2 year old car and is filled with water in the body work under the seat drivers side with a soaking wet floor. Sheffield Audi are going to fix the issue as its still under warranty however surely this isn't right for a 2 year old Audi Q3 with 27000 on it.”

Helpful Report

Posted 4 years ago

“I paid for an over-priced service at Watford Audi on a 2 year old A5 and they scammed me into spending another £450 on replacing the coolant tank and then fitted it wrongly meaning I wasted another afternoon getting it fixed properly. Complaints were either ignored or responded to wit an offer of money off next time. Fat chance I would go there again so a useless offer”

Helpful Report

Posted 5 years ago

“I purchased a car car on Audi A1 one from Tamworth Audi I pick the car up and it was filthy inside so had to go back the smell off the heating in the car was disgusting whatever was in the washer bottle was gross. Car had obviously not had a PDI before I pick it up I told them the rear wiper was no good good but they said they had adjusted it so back in again it went I had to change it and I 12 weeks after I had it I told them there was a knocking come rattle since the day that I have the car car so it went in yet again and there was a shock absorber had gone just to prove there was no PDI done on the car I also told them m the car car I had no need to clean it for 6 weeks because the car had been in that many times and they cleaned it as courtesy but when I did clean the car car car I could not believe the amount of scratches on the roof the bonnet. I was advised to email the main man man of the used car side of the business but what a waste of time that was as I had no answer back it doesn't surprise me and after the car has been in 6 times up to yet it has got to go back in again as I've still got something wrapping on the underside of the car. This is only the second time I have used Tamworth Audi for the first time I'm was on an Audi A3 Cabriolet 20000 miles and that car went in in 4 times with a clutch problem the car which I loved I ended up having to get rid of because they could not sort it I would never ever use tamworth audi ever again.”

Helpful Report

Posted 5 years ago

“shocking customer service bought a car almost brand new and well.... braked were warped, audi tried to get me to pay for this, then the alloys started to corrode and guess what the car wasnt covered under warranty thieving scum! never buy the most overpriced cars on the market people”

Helpful Report

Posted 5 years ago

“Very Upset, paid a £1000 deposit on an Audi a3 on Monday and left it with Jacob Smith at Reading Audi to sort everything out so i could collect car on Saturday. Phoned up on Friday to make sure it was going to plan only to be told he left 3 days ago and he took my money but didn't do the paperwork so nobody knew about me other than Jacob and the car has now been sold. Very upset and angry, didn't expect this from an Audi dealer!!!”

Helpful Report

Posted 5 years ago

“I have recently bought an A1 sport from Audi Portsmouth. Luke was extremely helpful from initial enquiry till I drove the car away. I am hoping this will be but the start of a pleasant experience going forward!”

Helpful Report

Posted 5 years ago

“refused to fix roof spoiler that came loose, poor quality plastic fixings underneath. car less than 1 year old, should be covered under warranty. poor customer service, no empathy or value for me as a long term customer. I really, really like the car however, my advice; DO NOT BUY A NEW AUDI”

Helpful Report

Posted 5 years ago

“Audi Ireland are no better than UK! I developed a major problem in my A8 and it was just out of warranty (3 years ) but neither the dealer or Audi Irel were interested...so no more Audi’s for me.... purchase one at your peril...be warned!”

Helpful Report

Posted 5 years ago

“Q7 2018 Bought it brand-new issues with the vehicle ,10 months to sort that problem out , I’m was not given any compensation to cover the fuel or milage add to the vehicle for going Black and four the garage I’ve just sold it because it started to playing up again I will not purchase Audi again”

Helpful Report

Posted 5 years ago

“Basically you are rip off merchants once I have paid off my car you then want even more money before it’s mine. Or I can buy a new Audi. Would not buy a car from you again. Peoples finical situations change and you clearly don’t give a stuff.”

Helpful Report

Posted 5 years ago

“Happy Audi customer! I purchased my Q2 last year, I had a little accident recently with someone crashing into my car. Dougie Flack at Audi (Chingford branch) has been very helpful. I would advise anyone interested in purchasing a vehicle at Audi to go visit him, hes extremely brilliant.”

Helpful Report

Posted 5 years ago

“Audi UK are useless! they may as well pack up and go home! they have no influence over the dealers at all! none! I bought a 2015 A3 from Audi Tyneside and realized there was a hum from behind the dashboard after 1000rpm. Audi tyneside changed the timing belt but the noise was still there! so guess what they labeled it as a characteristic of the car. absolute rubbish. Audi uk get involved, guess what? after 3 months they close the case stating there was no mechanical issue...3 months! So buy from Audi at your own risk but beware if you have to have them fix your car because they couldn't care less once they have your hard earned cash and anything that is not blatantly apparent to them is disregarded as a characteristic. never again”

Helpful Report

Posted 5 years ago

“My Audi TT Roadster is 5yrs old & has 40,000 miles on the clock. Broke down & 2 weeks later I'm told it needs a new engine !! Audi have offered a contribution towards the repair, but it's still going to cost me £3k Not something you expect from the age/make/mileage Will not be buying another Audi”

Helpful Report

Posted 5 years ago

“Absolutely fantastic experience with Nottingham Audi service. Charlotte is amazing. Nothing too much trouble. Such a lovely helpful girl. I’ve just had my car serviced. The back wiper was not working. I thought I might have to pay but all covered under warranty. Everything about the showroom is relaxing. Everyone is so nice Even brought my little dog water. Just would recommend all the staff I have had any contact with at Nottingham Audi. All great. The best I have ever had. Kathryn Thaxter”

Helpful Report

Posted 5 years ago

“Absolutely amazing customer service, but you realise why when you get scammed for thousands of pounds of work that didn't previously exist. That's when it hits the fan. And because it's a franchise, Audi UK get involved but have zero influence over the franchisee, sonny attempt to resolve issues with them is futile. West London Audi know that they can just get away with murder and Audi UK can't do a damn thing about it. Such a great shame!”

Helpful Report

Posted 5 years ago

“I picked up my Audi A1 sport yesterday from Audi Watford and I absolutely love it! Jason helped me with everything, thank you so much!”

Helpful Report

Posted 5 years ago

“Went to Audi Plymouth today as a a light came on my car to say ‘ignition key battery needs changing’ I had no idea how to do this so popped into my local Audi & they were happy to take the car to the mechanics & 10 minutes later it was done, free of charge! Great , no hassle!”

Helpful Report

Posted 5 years ago

“Went in to look at cars in Bristol Audi while our daughter had her Audi serviced and Scott Wilson who sold her the car last year came across to speak as he remembered her. I mentioned I liked the Q2 model but not the colour in showroom. Scott asked me which colour I wa. Ted and when I replied he said he had one outside in that very colour! He took us out to look at it and when we said we liked it he asked us to go in a. D talk figures. He was calm, friendly and not pushy at all. He was very knowledgeable and we agreed the deal and left feeling pleased. When we went back to sort out the payments with Kevin Bamber this was explained thoroughly and clearly and again the customer service was spot on. Overall a very easy, seamless experience and would recommend Bristol Audi to friends.”

Helpful Report

Posted 6 years ago

“My Audi car went for its first service. I was served by Beth Biddulph. Right from start I felt welcomed and all my concerns regarding work to be done were noted down and followed. Beth is very professional and has a lovely welcoming smile. She fits into her role very well- service advisor. Was treated to Q5 courtesy car which I thoroughly enjoyed driving. The colour is so eye catching and I drew a lot of admiration glances everywhere I drove. By the end of the day, someone was so attracted to the car that I have now introduced them to Audi Nottingham and this is a serious buyer. I’m just glad I have had opportunity to drive the intelligent car and test it’s intelligence. Yes I was smitten!!! Thanks Beth Emah”

Helpful Report

Posted 6 years ago

Audi is rated 2.2 based on 110 reviews