“I received the wrong size. No return label inside package. I was also charged twice two different amounts. I have contacted my credit card and told them to not honor it. I have sent package back. Poor customer service.”
“DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! They are thieves. They take your money, send you the wrong or damaged merchandise then they disappear! i have tried to contact them via email and no response. When i finally found their contact information by phone, they listed the number incorrectly so you get this sweet lady who has to deal with people wanting to reach the vendor!”
“Cannot get instructions or a mailing label for returning two dresses that do not work for me. Very frustrating. Have asked for return instructions/mailing label a number of times. No response. Do not recommend.”
“My returned dress was received at your return center on 3/2/22 and as of today 3/31/22 I have not received a refund. This is my second request for assistance with this as your telephone number is not working either.”
“Still haven’t seen my refund and now they refuse to answer my emails. Do Not Order From Them! I used the shipping label they sent and sent it weeks ago. No response. Worst customer service ever! They were the ones who sent wrong size dress.”
“Returns aren’t easy. I requested a return label via email. One is not included in the shipment. It’s been over a month since I have returned two dresses. Still no refund to date. I again contacted their customer service, but no answer yet.”
“I have not received my refund. I've emailed dozens of times and keep getting the same "This is not during our business hours" This has been an awful experience”
“Terrible service and experience. I initiated a return on January 6th and used the USPS label they provided. The return was tracking through USPS until January 22 at which it stopped and apparently USPS has lost the item because tracking shows no updates since January 22 and that it is waiting at a USPS facility. I reached out to Audrey Whitmore asking for advice on how to proceed since the item was lost in transit by USPS. Rep Amanda said they experience this with USPS sometimes and to give it another week. A week later still no progress from USPS so I reached back out to Amanda. She responded on February 3rd that she reached out to USPS and should receive a response within 48 hours. Amanda and all Audrey Whitmore representatives have since gone silent and disappeared, despite my three reach outs after the 48 hour waiting period. Because no one will respond, I'm pursuing other methods to communicate. This is a terrible company to do business with and I do not recommend it to anyone.”
