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Auto Windscreens Reviews

3.6 Rating 1,075 Reviews
65 %
of reviewers recommend Auto Windscreens
3.6
Based on 1,075 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read Auto Windscreens Reviews
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Phone:

0800 999 5000

Email:

marketing@autowindscreens.co.uk

Location:

Trifords Limited T/A Auto WindscreensBritannia House, Storforth Lane, Chesterfield
Derbyshire
S40 2UZ

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Auto Windscreens 1 star review on 15th October 2024
JF
Auto Windscreens 1 star review on 14th July 2022
Martyn Lloyd-Kelly
Anonymous
Anonymous  // 01/01/2019
And there you go, another bad review for Auto windscreen for which i am not surprised reading the other reviews, wish I had read this before using them. My car was book in, and all was fine until the engineer who did the job could not make the rain sensor work properly, so a senior engineer later came and could not fix it either. he came back a week later and still could not fix it. 3 month later after calling their customer service twice to complain they had another go to fix it with another method to no avail. The engineer told me that the car had to be re calibrated for which I was not happy as I am a design engineer in automotive and know how this work. he even was on the verge of losing his rag. Car was working fine before and if they used the appropriate replacement part it would work fine but they wouldn't listen, they even tried to say that my car was faulty and the rain sensor need changing which I know his not true. But instead of finding and fixing the route cause of the problem they wanted to bogged it and recalibrate the sensor so, I took it on myself to take the car out of their hands and called their customer service once again and my insurance as well to let them know that the service provided by their supplier is poor, very poor. They tried to call me back and because I lost complete trust in their engineers, I have refused them to touch my car again just in case they I have now ordered the correct part and replaced it myself and everything is back to normal and rain sensor works as it should. They are liars and treat customer in a bad manner. They should start by listening. It’s not because you can change a windscreen (even badly) that you understand how electronics work on a car.
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Posted 4 years ago
If I could give no stars I would! TERRIBLE COMPANY, DON'T USE THEM! After having a windscreen break on our campervan we claimed through our insurance company and had to have a technician from this company come out. He was a lot later than his appointment, no apology. From the off, he was RUDE and just seemed to have a problem being here. He asked for the keys to check electrics which he didnt explain why, when he was replacing a windscreen! He made it clear he wanted to be left alone to do the job, so my husband came in but watched him then proceed to push/punch out with fair force the window ALL OVER OUR GRAVEL DRIVEWAY! We had masked up the window previous to them coming, to prevent glass going everywhere and it was all neat. This action made sure the glass got EVERYWHERE! A huge expanse of our drive was covered in glass. (My 2 1/2 year old plays on this secure drive) when asked what are you going to do about the glass after, he reassured us he would Hoover it all up and tidy up. He carried on his work with a face like thunder and staring out my husband thru a window, whilst my husband called his insurance company to complain. The technician never reached down to tidy up outside the van, and hoovered most of it up in the van(he didnt do a good job in there)finished his work, we let him out of our driveway and we went to look at the glass left. He had DECEITFULLY COVERED OVER ALL THE GLASS BY BURYING IT WITH OTHER STONES! Not attempted to pick up any. When talking to their supervisor the next day, it was clear he had LIED to his supervisor saying he'd asked to move the van to a different spot. HE NEVER! We would have happily moved it, that would have been no problem at all. His supervisor clearly believed him and there was NO ATTEMPT at coming to tidy the glass up he had left. His supervisor didnt take our complaint seriously as by the looks of these reviews it's a common practise from their company to treat their customers like this. We have took photos and are pursuing this with our INSURANCE company. MY HUSBAND TRIED TO TIDY UP, AND ITS IMPOSSIBLE TO REMOVE ALL THE GLASS FROM THE STONE! We will have to remove a huge chunk of our driveway gravel to get rid of this for the safety of our son, and our car and bike tyres. AWFUL AWFUL COMPANY...DO NOT USE! REFUSE THEM FROM YOUR INSURANCE COMPANY. BOYCOTT THEM. (We believe it was the Romford branch who dealt with us but cant be sure, and tbh they all seem to have a similar practise!) (The photos do not do this justice, as it doesnt show the spread further out around drive too)
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Posted 4 years ago
Called my Insurance Company late on Friday night to report a smashed side window, was put through to Auto Windscreens who took all the details and would then contact me on Saturday with details of an appointment. As promised received a message on Saturday confirming the appointment for the Tuesday and a time slot. Updated on Monday evening again to confirm and then received a call Tuesday morning from the Technician to confirm his ETA, Called again when en-route and arrived, carried out the job perfectly, vacuumed the glass from inside the door and completed the job in around 1 hour making sure i was happy with the new window and the job - Seamless and really happy with the end result.. Good communications throughout and happy with the service - Thank you :)
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Posted 4 years ago
Technician arrived within given timeslot and rang before hand to let me know what time he would arrive. He completed the job (a stone chip) in about 15 minutes and said it's still there but it won't spread now. I looked at it, mark's left from equipment which I had to scrub off, chip looks possibly worse than it did. 2 stars for the communication, but that's it. If I hadn't of known he had completed the job, i would assume I'm still waiting for him!!
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Posted 4 years ago
I took my car to the York Hub to have the windscreen replaced and the electronics recalibrated. Staff at Auto Windscreens kept me informed by text from first contacting them up to completing the work. On arrival to collect the car I was asked if I knew about a rattle! I immediately test drove the car and noticed the creak emanating from the front offside trim covering the A post. On returning the technician removed the trim and investigated. He also explained the screen would move until the sealant had cured. I took the car out again and the creak had gone. The technician remained polite and helpful throughout and returned the car in a clean condition. The windscreen had been replaced to a very high standard every gap was even and uniform. The customer service was excellent.
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Posted 4 years ago
Turned up half an hour late to fit my back windscreen. Got it out of his van and it was scratched to bits. He said it was so bad that he wouldn’t even offer it to me (not that I’d want it) then had to wait another 9 days for the next slot. Total of 20 days I will have to wait for a new back screen. No idea why insurers use these, useless.
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Posted 5 years ago
hi got my windscreen replaced to day by archie first class job very polite nice man I no where I would go the next time and hope it would be the same man thank you.james sutherland
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Posted 5 years ago
Poorly done repair Poorly done repair.Would not recommend this company,ever!!
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Posted 5 years ago
Poorly done repair Poorly done repair. Would not recommend this company,ever!!
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Posted 5 years ago
Customer service , just say whatever they like . You didn’t turn up , then Said we never confirmed an appointment . Then said someone will ring you - nothing . I have the text
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Posted 5 years ago
The worst company ever, management useless. Avoid at all costs, they first installed wrong screen at first, then damaged my work pass, had me home bound due to faulty screen installed with wires hanging of my car ceiling, rear view mirrors dislodged, wipers left unconnected. Made me loose out on an income I was counting on to pay my bills, when asked for compensation they absolutely disregarded it, offered an amount which I could have earnt myself many folds had I been able to work. Referred them already to trading standards, to bbc rogue traders, and will be serving them with a legal notice too to recover my costs and loss of income. Avoid them, don’t even touch em with a barge pole as they will ruin it for you.
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Posted 5 years ago
I arrived early there was a car in workshop engineer said once this cars out yours is next so started early made a good job very polite Would recommend to friend first class
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Posted 5 years ago
They turned up with the wrong part! when I phoned to rearrange another appointment they were very very rude indeed
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Posted 5 years ago
After having my ranger hard top glass tailgate smashed i rang tops for trucks who supplied the hard top, £440 with no trade discount, insurance job through these clowns £450 from ins co, £95 xs from me then an £800 bill to pay when finished as they tell me that glass doors are a fortune, no their not, they are £440, so £ £1345 thats £905 for 4 bolts to be nipped up,or get this £225 .00 per bolt, imberciles and thieves, Do not use these Greedy Liars
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Posted 5 years ago
Disgusted with their customer service. So far My appointment has been cancelled 5 time without them contacting me, They also bought the wrong glass
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Posted 5 years ago
after phoning our insurance to tell them one of our volvo tractor units had a windsreen broke at 9am on the 28/10/19 got a phone call from auto windscreens on the 29/10/19 at 10.15 am to be told the fitting date would be on the 5/11/19 no company can wait this long to have the repair would advise not to use them if you are in need of your vehicle
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Posted 5 years ago
Had a replacement windscreen fitted by this company over 2 years ago. First had day off work and they never showed. When I called their excuse was the new windscreen arrived damaged. I lost a days pay!! when actually fitted (another days holiday) I asked their engineer how much it cost and he even call head office to query cost which they confirmed and I paid in full. Now I am being chased by a debt collection agency ICB who say they have written and called (no letters of calls) saying I owe £100 to Auto Windscreen (Trifirds Ltd). How can I owe anything when everything was paid in full when the screen was fitted the second time? and I received no compensation from the company for my wasted time? I would personally avoid using them at all cost
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Posted 5 years ago
Avoid at all costs In short auto windscreens fixed my windscreen, it leaked badly during heavy rain in May. I spent weeks drying it out getting rid of damp smell. they replaced windscreen and 3 weeks later my camera comes up with an errror. coinsidence??? i dont thinkso! im left to cover £899 to replace. I have phoned emailed and used live chat and no response. Shocking and even more shocking insurance company still using them. dont get me started on the blob of glue on my bonnet which no doubt i'd be told a bird dropped it, certainly not Auto Windscreens fault.
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Posted 5 years ago
Avoid at all costs In short auto windscreens fixed my windscreen, it leaked badly during heavy rain in May. I spent weeks drying it out getting rid of damp smell. they replaced windscreen and 3 weeks later my camera comes up with an errror. coinsidence??? i dont thinkso! im left to cover £899 to replace. I have phoned emailed and used live chat and no response. Shocking and even more shocking insurance company still using them. dont get me started on the blob of glue on my bonnet which no doubt i'd be told a bird dropped it, certainly not Auto Windscreens fault.
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Posted 5 years ago
Belfast guys, did the job on time. Very friendly.
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Posted 5 years ago
Auto Windscreens is rated 3.6 based on 1,075 reviews