AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“used Autodoc multiple times, and the level is always high! Keep going!”

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Posted 5 years ago

“Just love them! Quick delivery, amazing service. MY CAR LOVES THESE GUYS!”

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Posted 5 years ago

“I definitely like them. use them once and was very satisfied. I will recommend!”

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Posted 5 years ago

“The best service I have ever recieved. Good Customer Support and amazing quality of the parts recieved! Thank you”

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Posted 5 years ago

“Very poor service. You pay top dollar for delivery and get a third rate service. It took ten days for my part to arrive. If you want to fix your car quickly look elsewhere.”

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Posted 5 years ago

“I have used them a couple of times and they do have 7-40days delivery in total, and the 5-14 of them is the delivering company. I have got one package where cooling fluent did destroy the package, but i did get my money back. Beside of that i have no problems at all. Costumer service is not so helpfull and if you give them your car model they say "THIS IS THE PART" Dont belive in that, order bout types and resend the one you dont need, much easyer. I recommend to buy "Easy to return" and you have 200days of return and the return is already buyed. Much easyer. But overall.. Look at the prices!! for that money you dont get service, you get good parts :D !! Love it.”

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Posted 5 years ago

Dear Mr. Seisbye! Thank you for your feedback! We confirm that the search by license or car details can’t guarantee the compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. But we are happy that you are satisfied with the level of service and the parts recieved. We will be happy to see you among our customers again. Best Regards, Autodoc Team

Posted 5 years ago

“Terrible, terrible customer service. Do take heed. Autodoc do not behave properly when there is a problem. In my case, they packaged the items badly causing chemicals to be released and damage other items, then did nothing about solving the problem. You have been warned”

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Posted 5 years ago

“Take your chances Despite ordering the correct part they chose to take it upon themselves to send a different brand. It's now been over 2 weeks, going on 3 trying to get either the correct part or a refund. The wrong part has been returned, and they are now trying to charge me a second delivery charge for the correct part to be sent even though they made the mistake. Not an ethical business. Delivery also takes an age.”

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Posted 5 years ago

“Scam, They claim to send a package and keep your money! Scam, scam be aware! They take your order you cancel it they refuse to do anything and then ship it after cancellation and 4 month later claims parcel is lost and there is no grounds to refund 887 euro, is this a joke! Never buy from this Berlin scam!”

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Posted 5 years ago

“I paid for a spare part on the 16th of November, 40 days later I have not received anything and they refuse to offer a refund. The basically stole my money. Be careful of Autodoc. I am already filing a claim against them on the hope of receiving my money back.”

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Posted 6 years ago

“Sold me a part which broke the moment I tried to fit it. I emailed their 'Customer Service' team, got no response, after another email asking for a response they emailed me a pdf form to complete and asked me to send photos of the broken part (even though I had already sent photos in my initial email). Then went quiet for a week or two until I asked for an update - there followed a sequence of emails basically just saying 'we are following our process, please wait'. Finally lost patience and tried to raise a complaint using the webchat function on the website, after about an hour finally got a 'hello, I'm Mitch, how can I help' message, but Mitch then promptly disappeared for another 15 minutes. Eventually I was told someone would call me soon (and someone called Henry did so 10 minutes later - this was the ONLY good bit of customer service in the whole saga) but Henry said that I would have to send the part back at my own expense for the manufacturer to inspect it. He then said that he would look into alternative solutions and promised he would call me or email me that day. But, guess what? No call or email from Henry. And today I got another holding email from them saying "We have been forwarded your request to the department in charge. Soon we will contact you with the further instructions." So 3 weeks after I raised the issue I'm back to square one - Ive got a broken part of very low quality, they still have my money, and I have no idea when they will resolve it or how they will resolve it. This is by far the worst service I have received from any online company I've ordered from. Ive deleted the app and will never use them again.”

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Posted 6 years ago

“Misleading catalogue…...two parts that were described as matching my car turned out to be wrong on arrival. I was told it's my fault as I was supposed to contact them first and check whether the part is suitable (!?) So I paid postage to receive the item in the first place, have to pay postage a second time to return their mis-supplied part to Germany and then pay postage a third time to receive the correct goods. If it was my mistake fair enough but it was not. Plus this will take another 2 weeks of precious time. This really puts me off using them again. Not Good.”

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Posted 6 years ago

“cheap prices stright from germany .. the products are arriving in 3 weeks all genuine for example 2 track control arms and 4 monroe shock absorbers bought them with 120 pounds less then any uk seller”

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Posted 6 years ago

“Take very long time to dispatch your items. After items were delivered some things were missing. Reported almost immediately, after that they make your life incredibly difficult by asking to take 1 milion pictures of boxes, items and sudhested items were just fell off the box. After that it is almost impossible to request refund, as everyone you talk to them they offer store credit. Why I want store credit? I need parts. My advice is avoid them if you need parts for your broken car, as it will be more than a month before you get everything sorted. Fead up with talking with than, glad I paid with PayPal. I wish I could review on our YouTube channel but they not even worth our time”

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Posted 6 years ago

“Almost 2 weeks to deliver and then missing items. They make it incredibly difficult to get a refund on the missing items demanding may photos of boxes and packaging and invoices..basically call you a liar. Really hard work to deal with, would give zero stars if I could. Will never shop with them again, my advice is avoid them.”

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Posted 6 years ago

“Terrible do not trust this company they take no respocibilty for incorrectly advertised parts. I ordered a part from the website and after fitting it realised it was 25cm to short. Just because they are in Germany should not make a difference the part that I ordered was not fit for purpose. Looks like I’m going to have to get credit card company involved. They refused to take to part back for a refund even thought it was misssold.”

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Posted 6 years ago

“NEVER, EVER DEAL WITH THIS COMPANY! Yes, they appear to be cheap but please, please don't fall for it. I am in UK and used their UK website. I ordered a replacement wing mirror for my daughter's car - knocked off on the street. The Autodoc website said they had a mirror, rhs, and this was ordered. The mirror was ordered on 2nd November and Autodoc delivered a different part number to the one I ordered a massive 10 days later. It fitted on the car well, apart from the fact that the manual adjustment didn't allow a proper rear view from the rhs (driver's) side, only from the passenger side. Yes, you've guessed it - it's for a left hand drive car. Autodoc refused to have anything to do with taking the part back and giving a refund unless they deemed that there were no traces of the mirror having been fitted on the car (you can't tell the part is wrong unless you fit it!!)”

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Posted 6 years ago

“I had a horrible experience with the company. Purchased engine oil and it got lost in transit over a month ago. For the whole month Autodoc have been allegedly investigating it with the courier and refusing to refund until they complete their investigations. Chased them with numerous emails and the answer is still the same: we are investigating and you will get your money back when the investigations are complete. It’s been far too long and I had to escalate it to Paypal as I had paid with Paypal. Avoid this company at all costs! Don’t buy anything or you will lose your money and may not get the items!”

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Posted 6 years ago

“Very very poor customer services, asked to return an item and was bombarded with emails over a week asking for all sorts of information and photos and passed to at least 6 different people only to be eventually be rejected. Do not use this company, only after your money.”

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Posted 6 years ago

“Failed delivery attempt twice whilst I waited in for the whils day on both days, then customer service team just completely ignore my emails for 8 days, so I then cancel my order as my van is in bits on my driveway and I need the parts so I get them from another supplier and then they say they won’t refund my money until they have the original parts back in their possession, and I haven’t even ever had them! Totally shocking service. I used vw heritage U.K. in the end and have had the parts delivered and on the van in the time it has taken Autodic to even respond to my emails!”

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Posted 6 years ago

AUTODOC is rated 4.1 based on 1,095 reviews