Name: AUTODOC
Rating: 4.10

“MY BAD EXPERIENCE WITH AUTODOC I purchased a door mirror from AUTODOC for a Citroen DS3. The damaged mirror was removed and the new one installed by our local Citroen dealer. I then discovered that the base of the mirror supplied by AUTODOC was 7 mm less in depth than the original one removed, leaving a clearly visible silhouette mark on the paintwork of the door, running the length of the base of the mirror. I contacted AUTODOC who told me to send the mirror back to them. Clearly, this would have cost me the price of having the Citroen dealer remove the non-standard mirror, rendering the car un-roadworthy for at least three weeks until a replacement arrived (and the replacement would probably have been manufactured to the same nonstandard size), and then I would have had to pay for a second installation. All of this, plus the cost of a hire car would have run into several hundred pounds. As a solution, I asked that AUTODOC consider making some contribution towards the £240 I had had to pay for the respray of the door. The email correspondence I experienced with AUTODOC was incredible and numbered almost 50! At one point I thought I was talking to a discombobulated but very courteous robot, such was the seemingly deliberate misunderstanding of the case. I then directed an email to ALEXEJ ERDLE, DIRECTOR of AUTODOC, but this was intercepted by someone from “Support” who informed me that as the part had been mounted on the vehicle, as per AUTODOC’s policy, no refund was possible. In addition, he stated that, as per AUTODOC’s policy, the customer is obliged to check the compatibility of the part with the vehicle prior to installing it; as if one would use callipers to carefully measure the base of a mirror supplied as a genuine replacement part! He then said that my only remedy was to return the part as a Warranty issue for it to be returned to the manufacturer for investigation. As explained above, this would have involved me in considerable expenditure, the major part being the cost of a hire car for the indeterminate period during which the Citroen would have been un-roadworthy. THE LESSON TO BE LEARNT HERE IS NOT TO BUY FROM AUTODOC UNLESS ONE CAN CARRY OUT THE REMOVAL AND INSTALLATION OF THE PARTS ONESELF. AUTODOC IS CLEARLY ONLY FOR D-I-Y. ALSO, THE PARTS THEY SUPPLY MAY NOT CONFORM TO THE SIZE OF THE PART AS FITTED BY THE ORIGINAL VEHICLE MANUFACTURER. BEWARE!”

Helpful Report

Posted 5 years ago

Dear Customer! We are sorry about this incident and we understand your disappointment. We would like to inform you that we are not spare part manufacturer. The spare part has to be checked upon mounting by qualified mechanic. The obvious shortness is visible on the first minute of assembly. And Citroen dealer had to informed you immidiately, but not continue to fit it. As well we have received few messages from you that mirror works fine, exept smaller housing and you don't want to sent it to the manufacturer to identify the problem. Best Regards, Autodoc Team

Posted 5 years ago

“Word of warning about this company! Placed 2 separate orders with autodoc. 1 arrived with a part missing. The second order a shock absorber failed within a few hundred miles. Found it difficult to get a refund. Ended up giving up, no refund, will not be using again.”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Best Regards, Autodoc Team

Posted 5 years ago

“Air conditioning Condenser and drier Saab 9-5 I ordered the above, took an age to come. Tracking misleading as stated it was sent, but nothing showing on the details to if it had actually left the depot. When it arrived, no Drier attached. Won't waste my time with this company again.”

Helpful Report

Posted 5 years ago

Dear Clive, Thank you for your reveiw! The parcel was delayed by DHL and came within 6 working days instead of 5 as we promissed. According to the provided photo, dryer was fitted to condenser. Best Regards, Autodoc Team

Posted 5 years ago

“I ordered a fuel pump for my smax and when it turned up and was fitted the pumps sensors didn't work. I had it removed and sent back to them, they were a nightmare from then onwards, they only acknowledged the return of the pump when I questioned them they then spent ages in telling me anything, they had the pump back in May and only vague replys since then. So glad I raised an issue with my credit card firm. These people are crooks and should never be trusted.”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Best Regards, Autodoc Team

Posted 5 years ago

“Hello, I made an order, in 3 weeks nothing happen, workers cant make me refund because they are waiting package from delivery company, It is not my fault with the package, i only want my money back, every day same operators talk to me like they chat with me first time, maybe they are joking I dont know. 21420286 this is my order number. All I want is my money back nothing more.”

Helpful Report

Posted 5 years ago

Dear Martin! Thank you for choosing our website! As to the order number 21420286, we have passed the issue to the relevant department, and as soon as we will get some response, we will update you. If you have any additional questions, please do not hesitate to ask! Quality Check Control.

Posted 5 years ago

“Utterly useless. I ordered 2 shock absorbers but 1 was different and after dealing with many different incompetent people and sending photo after photo after photo i was offered a ridiculous amount refund. Avoid at all costs. I will use a local motor factor from now on that provides an honest and knowledgeable service.”

Helpful Report

Posted 5 years ago

Dear Hamer Christian! Thank you for contacting us! As we can see as to the order number 21197554, we can see that the issue has been solved, we have sent you a prepaid shipping label, that you can use to ship the parts back to us. If you have any additional questions, please do not hesitate to ask! Quality Control Team https://www.autodoc.es/

Posted 5 years ago

“just bought some brake pads. they did not make it clear that there are a number of variables which when using their reg number system can give you the wrong part. unfortunately i was unable to check within 14 days and they have given every excuse not to refund or replace their system error. would never use them again always check and recheck part number as they are a terrible company to deal with. each email was replied to by a different operator who in the most read from the same reply sheet - BE AS UNHELPFUL AS YOU LIKE TOWARDS CUSTOMERS!”

Helpful Report

Posted 5 years ago

Dear Andy Elmes! Thank you for choosing our website! We are writing to you in regards to the order placed with Autodoc. We are willing to do our best to resolve the issue occurred, we have requested all the needed information to resolve your issue directly to your e- mail. We would kindly ask you to enclose your decision as soon as possible, as we are not willing to lose our customers and always do our best to meet our customer' s expectations. We are looking forward to hearing from you! Quality Check Control.

Posted 5 years ago

“scammers autodoc are scammers Fact A pure advise to everyone who want to buy from autodo weather UK or NL or anywhere else . I'm from the Netherlands , I made an order on (November 2018) and the item arrived damaged and defective , after making sure my self by checking the product by BMW dealer it turn out that the item is defective . now until the moment (July 2019) after shipping back the item and provided all the requested evidence and even Autodoc confirmed the defective part stil no refund in .it is a big time scammer company i'm going to suit them via the German / European consumer protection department . please don't buy from them they are lairs and bunch of poorly English speakers and obviously Polish based on an office in Germany. don't buy from they are a scammer if the product is defective , they don't provide any warranty . and if you will ever think about buying from them then you better use PayPal payment so you can get your money back otherwise you won't be able to get your money back in case item defective . a little more expensive product from a trust worthy supplier better than a very very very very very very very bad service like autodoc.”

Helpful Report

Posted 5 years ago

Dear Zee, Thank you for your opinion. Please accept our apologies for the inconvenience it may have caused you. The warranty procedures are provided from manufacturers and checking only by them. Our customer support tried to contact you within a month without any result to get required information. Spare parts were sent to the manufacturer and at this time we are waiting for the reply from them. Best Regards, Autodoc Team

Posted 5 years ago

“I will never buy anything from this company again, I ordered a pair of Fanfare car horns for a Merc and one turned up, I contacted them and the customer service team is absolutely appalling, telling me that although they show the two tone horns as a pair on the website, you only get one? they have no interest in helping out at all or accepting a return, the manager of that department promised to telephone me twice and has not bothered, enjoy your parts when they are correct because when they are wrong you are on your own and they do not care.”

Helpful Report

Posted 5 years ago

Dear Steven, Thank you for your feedback. Please accept our apologies for the inconvenience it may have caused you. Selected spare part is selling as 1 unit from the manufacturer (BOSCH) and it is low tone horn. The high tone horn has another article number. We have provided you information how to return the spare part if you don't need it, and it is free for you. Best Regards, Autodoc Team

Posted 5 years ago

“Quality spares delivered on time.”

Helpful Report

Posted 5 years ago

“Dear AUTODOC Team: I had a miserable experience today with your chat employee responsible for order number 20574534. I wasted several hours with nonsensical replies and no will to help a customer that has payed in advance. In summary I wanted to confirm: —> If there was any option for an extra payment and express courier. (There wasn’t). -> If the parts ordered were in stock (First reply Maybe(?!) ... after insisting, Yes) -> If he could confirm that they would be shipped within 48h as explicitly stated in company policy (He said that the parts were to be moved from building to building (?!) when I copy/pasted the company policy message he said it was wrong and needed to be corrected (?!)) -> If I could speak to his manager (His answer was “He speaks German (?!) I said that that should be ok then he answered back that his manager was too busy(?!) After insisting he disconnected the chat (!!)) Finally I lost my patience and call directly to UK phone number. I received written confirmation of parcel shipment in 48h by email instantly. It’s totally useless the way Portuguese chat team is handling your customers. Please check this! Thank you.”

Helpful Report

Posted 5 years ago

Dear Hugo, The parcel has been dispatched within 55 hours (with promissed 48 hours). We have answered all your questions. Parts were in stock, express shipping is not available, Portuguese manager speeks only German, because our company located in Germany. Best Regards, Autodoc Team

Posted 5 years ago

“I started using AUTODOC Due to the ridiculous hiked prices and lack of aftermarket range at local places like ECP and GSF. I found that AUTODOC had an extensive range and many of them are genuine OEM suppliers such as Bosch. The team asked me to provide VIN number and were very helpful as they did compatibility check which actually really helped as I had placed wrong items in basket they swapped it out for the correct one. I received the items within 10 days and have ordered 4-5 times since my first purchase well packed and correct parts.”

Helpful Report

Posted 5 years ago

“Ordered rear light unit, no confirmation email Part that arrived not suitable for u.k. car as fog light on other side email autodoc they said go to main dealer cost of return is prohibitive will not use this firm again German efficiency not as good as we thought ref 22687931”

Helpful Report

Posted 5 years ago

Dear Customer! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number, because the provided information is not correct. Best Regards, Autodoc Team

Posted 5 years ago

“great company, they are always so useful, the parts come always in time and the quality is great, I will definitely”

Helpful Report

Posted 5 years ago

“my order turned up in a week and correct, after the reviews i read i am lucky”

Helpful Report

Posted 5 years ago

“Unfortunately, ordered from them as well: Order No: 17935201 / 16.03.2019 10:36:00 22 days after the purchase, I've informed that my parcel "misrouted". Today, 53 days later, still waiting. They hasn't responded even to my complaints in Paypal where asked a refund 4 days ago. I read here so many bad reviews... Are they disorganized or scam?”

Helpful Report

Posted 5 years ago

Dear Customer! Thank you for your feedback! We are sorry about this incident and we understand your disappointment. We have already made you a refund. Best Regards, Autodoc Team

Posted 5 years ago

“good quality and prices. arrived in time”

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Posted 5 years ago

“best online shop I always use the m, when i need some parts for my Volvo. Always in time, best quality, I use OEM number, to find the right part.”

Helpful Report

Posted 5 years ago

“I ordered an EGR valve and waited the usual week or so that it takes for a part to arrive in the UK from Germany. Unfortunately, the box arrived damaged with the valve exposed and and on inspection part of a plastic cover was broken off. The packaging was wholly inadequate, an EGR valve was packaged in a metre long box with virtually no internal packaging to stop it moving freely around in the box. I was not surprised to see it damaged. I refused delivery from Royal Mail and contacted Autodoc to explain the part was being returned to them as damaged on arrival and requested the Immediate dispatch of a replacement only to be told that they would not send another until the first one arrived back with them. I find this extremely poor customer service. The part arrived damaged due to their poor packaging but yet I am further inconvenienced probably by at least another 10 days at best due to their carelessness. They can easily confirm that delivery was denied but refuse to send an immediate replacement. I'm very disappointed with Autodoc! ****Update**** It's now nine days since I returned the part which they say still hasn't arrived, I'm extremely annoyed!”

Helpful Report

Posted 5 years ago

Dear Customer! Thank you for your feedback! It is clear that the courier has not coped with his work because we send the parts in a good condition and well packed. As often happens we must apologize from the courier’s name. We regret the inconvenience. We thank you for the message and confirm that we are working to improve the services offered by the courier. As soon as the package arrives at our warehouse we will immediately contact you regarding it. The member of our team has already contacted you regarding the issue that has appeared and we have found the solution for you. Best Regards, Autodoc Team

Posted 5 years ago

“GOOD SERVICE the operator helped me to choose the right part using my VIN. my mechanic agreed it was correct. the quality was amazing for the price i paid. i'll advice you to all my friends”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews