Name: AUTODOC
Rating: 4.10

“Delivery service terrible still waiting after 10 days and trying to track is awful with no updates. Will pay higher price with someone else next time.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with oue service. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 4 years ago

“My experience was totally good. The parts fit perfectly. Price was great. But delivery took more time, than expected”

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Posted 4 years ago

“In unprecedented times it may seem a little cruel to give a bad review however, I ordered a £1.50 seal for a vacuum pump from autodoc 16 days ago with an £8.50 delivery charge. since that time, and according to the tracker number, it has been sat in Germany not moving. Im fine with a delay during the covid-19 situation, but if your willing to charge a premium for delivery then you must also provide the service. I can not use my car until I receive this part to fix it. Not acceptable, avoid at all costs.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. Although we were sad to receive it. We don't have premium delivery. We provide only standard delivery. The price is based on international delivery service. Also we provide free delivery for orders over 140 GBP. You agreed, that we all are currently working in very unusual conditions. Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Inspite all of circumstances we prepared your order for dipatch within 2 days, as promised. We ask for your understanding, since we do our best to satisfy our customers' requests as quickly as possible. Best regards, Autodoc team

Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS. The worst online experience I have ever had. I ordered a steering pump in mid September 2019. They sent entirely the wrong part, followed by a part that was correct but judged defective by the BMW technicians at my garage. A replacement sourced from another manufacturer was also incorrect – denied by Autodoc, so I had to contact the Belgian manufacturer directly to get their email confirmation that it was indeed wrong. After two and a half months I finally received a valid part, which cost me £116.35 at the end of the day. I was however forced to pay out twice for parts because the second faulty part was made the subject of a warranty claim, supposed to take two months to process, and I needed to get something that worked asap so I could get my car back on the road. Having provided a claim form at the end of October, they sat on it for a month before finally doing something with it. It is now five months since they say they submitted it and still they haven’t paid up. They continually state the manufacturer’s approval is required and there is nothing they can do without it. I repeatedly suggested they call up the manufacturer directly but they haven’t – they seem totally incapable of managing and chasing up situations like this, preferring instead to hide behind their usual mantra that it’s all someone else’s fault. My repeated requests to know what they have actually done apart from firing off the occasional email never get answered. I paid out £169.76 on the first pump and incurred £272.62 for abortive garage costs, so at this point I’m £397.38 down. The customer service defies belief. Cases seem to be picked up by whoever happens to be around, which means there are far too many operatives dealing with it, and nobody follows it in detail. As a consequence you get incessantly repeated requests for information when you have already given it several times already. Absolutely useless. Deal with them at your peril – YOU HAVE BEEN WARNED!”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. We would like sincerely apologize for the sittuation occurred. At the moment we are waiting for the warranty invvestigation results from manufacturer. Only during the investigation manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Unfortunately, the it may take up to few months and we cannot impact terms and result. The decision is made by manufacturer. We always do our best to help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please feel free to contact us, if you have any questions. Best regards, Autodoc team

Posted 4 years ago

“Ordered a part based on inputting vehicle registration number into their website. When the part was delivered, it was incorrect. I emailed the company advising them of their error. They emailed back asking me to return the part at my expense! I responded stating that I had used their website to determine the correct part so why should I be responsible for paying for their error. They refused to acknowledge the point. I would not recommend this company and having now seen other reviews, they simply offer no customer service.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. The most suitable part for a particular car can only be given by an individual selection by OEM number. That is why we put the list of OE numbers on product page, same as its specifications. We always recommend our customers to contact our support service or certified carworkshop before placing an order. All information is required to select the right car part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact us in future. We will be glad to assist and change your opinion about our service. Best regards, Autodoc team

Posted 4 years ago

“Customer service was efficient. The shipping time was longer than expected, but it's ok in Covid's days.”

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Posted 4 years ago

“Ordered £158.00 worth of ford parts, informed Autodoc that I had not received them & tracked the items myself through Royal Mail tracking,finding out they had been delivered & signed for 30 miles away from me. Informed Autodoc & all they would say they had been delivered &signed for.Asked for full refund, informed me they had been delivered no chance of getting my money back. If you want car parts stay well clear or this company, you might get them, you might not.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. We are sorry for the situation with delivery, but we do not let tell things, that are not true. Your case is under investigation at the moment. Based on information you provided we made a claim to courier about incorrectly delivered package. As soon as we get their confirmation, we will be able to provide you with solution. If there is anyhing we can do for you meanwhile, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“Ordered a clutch kit from Autodoc but wasn't until the kit arrived there was a specification bulletin in the box stating Vauxhall had done a modification on my model half way through production so the clutch I'd ordered wouldn't fit, so I re-ordered the correct kit from Autodoc. The issue I'm having now is returning the first unused clutch kit back to Autodoc, they confirmed I can return the item n sent out a returns label but they haven't sent out the shipping label and they won't accept the item without it. I've contacted Autodoc through email n chat n still I'm waiting for the shipping label. Autodoc now won't reply to my emails n when I explain the issue on chat they just leave the conversation, the telephone number for Autodoc on my invoice is not recognised. This is my experience with Autodoc and I'm very disappointed, I'll leave it to your discretion whether you use this company for your parts or not.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad that you are not satisfied with our service. To enable us to investigate your case, please provide your order number. Best regards, Autodoc Team.

Posted 4 years ago

“Very long time for shipping in my case it’s been more than a week and the trace code shows that it’s not even delivered to the post company. More importantly, Very deceiving information in terms of shipping and returning the product. So without the Safe Order you can return the parts within 14 days since the day you got the part, on your own expenses on top of that no garantie that it will work on your car in the same time all the complained parts should be new, unmounted.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. The information that you provided regarding returning is correct. As well we have to inform you that the delivery terms mostly depend from the shipping address. The order processing time is 1-2 working days and with your order we were intime. Best regards, Autodoc Team.

Posted 4 years ago

“Irresponsible and Dangures Company. Order Nom:28859405 from 02.03.20. One of the parts was Engine Oil sump from my last order. When I fitted the new one as they claim is suitable for my vehicle, the volume of oil that my engine took was 1 litter less than with the original oil sump. From 3.8lt to 2.8lt wich is extremely damaging for my engine as the oil pump might get dry while the less oil is draining back into the sump. The volume capacity of the Autodoc's sump is 1 litter smaller. They don't recognise their mistake and don't except even a return as 14 days have passed. I am lossing countless hours of work , I can't use my car till I found the original part from somewhere else and £21.23 for their unless part. They will lose hundreds as I cancelled my next order and i will not order from them again. Be very careful as you might damage your car instead of fixing it by using Autodoc.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. Your case has been transferred to the quality control service for further investigating and will be considered in shortest time. Best regards, Autodoc Team.

Posted 4 years ago

“delivery was cancelled as i no longer live at the address,according to the tracking. Been at home for two weeks due to lock down and no one has been at my address.GLS is probably the worst couriers.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. We are quite surprised to see the review above, since it is addressed to another company. We kindly recommend you to contact GLS directly to arrange the delivery process in a comfortable way for you. If there is anything we can do for you, do not hesitate to contact us. We will be glad to be helpful for you. Best regards, Autodoc team

Posted 4 years ago

“They sent the wrong part, no refund on the posted and had to pay £13 to send it back so for £40 part £9 deliver sent back at £13 so lost £22 on the part wtf not help full at all stay away if you not 1000% it’s correct”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. However to enable us to investigate an issue you mentioned, please provide us with an order number. Best regards, Autodoc Team.

Posted 4 years ago

“Received my order within 5 days. After all I understood, that I didn't need some parts I ordered. Made a call. They've asked if the parts were still new. In 3 hours I received instruction and prepaid label. I've sent goods back on same day. Great prices and great service.”

Helpful Report

Posted 4 years ago

“I ordered 2 x rear wheel bearings for my A6. I ordered via the website which clearly states which vehicles the bearings fitted. The bearings arrived and did not fit my car. When I queried this with the company I was told that you need to check the chassis to ensure the parts fit the vehicle. If that is the case, then why is there a list of suitable vehicles for the part listed on the website? They asked for a ridiculous amount of photos at ludicrous angles to show that the bearings were the ones that I had originally ordered and eventually said I could return them at a cost to myself for a refund, but if they deem them to be in a not saleable state then they will keep them or I pay to have them returned. ABSOLUTELY RIDICULOUS. Order no. 27688800. Would never recommend this company.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are sad that you were unsatisfied with your purchase. The spare parts were supplied as per your order, and we requested photos from you to make sure in it and to avoid misunderstandings. Since one of the parts was still new and untouched, you could return it. Unfortunately, we couln't accept return of another part, that was mounted on your car and that has installation traces. On product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. If you know the OE number you can easily find rrequired parts. Or we can we can check whick OE number is correct by your VIN/Chassis. All the information is required to choose the correct part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact our customer support service before placing an order. We will be glad to assist you to avoid such issues in future. Best regards, Autodoc team

Posted 4 years ago

“I was so happy to find parts for my car these days when so many stores are not available for purchase. Many thanks to these guys who also helped me choose what I need. Everything fits and I am very satisfied.”

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Posted 4 years ago

“Very happy with the service I received App is fab to use and ordering a breeze Items came within 5 working days which I think is superb.”

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Posted 4 years ago

“Even though delivery took a week, I'm satisfied. Got parts of high quality for a low price, which is impossible from local store. Customer service was good enough. Received replies on all my questions. Will order again here.”

Helpful Report

Posted 4 years ago

“Awful company, website claimed the parts would fit but they weren't even close. Dealing with customer services has been painful, you've tried to place all the blame on me, despite multiple people having similar issues, and you've offered a 3% discount on my next order. If I were to order another pair of brake pads that would be 90p off. Saving 90p isn't worth the risk of them maybe not fitting in my opinion. Before you respond and tell me I should have checked with customer services, it doesn't say that anywhere on your website but it did say "you will be shown the exact Brake Pads replacement parts" until I pointed that out to you and you updated your website to remove that phrase.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are very sad that your purchasing experience wasn't perfect this time. We would really like to be more helpful for you. On product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. All the information is required to choose the correct part and should not be ignored. We strongly recommend all our customers to contact our customer support service before placing an order. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. As soon as you contacted us, we provided you with solution. Also we provided you with provement of required information on our website. The information on our website has long been there, and we will not change it because of one order. We still look forward your cooperation and will be happy to help you. Best regards, Autodoc team

Posted 4 years ago

“Sent out faulty part, would not refund.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. We would like to sincerely apologize for any inconvenience created. The spare part was supplied as per your order. since it was mounted on the car, it unfortunately cannot be accepted for return. We are currently investigating your case in details to be able to provide you with solution. Best regards, Autodoc team

Posted 4 years ago

“Where do I begin? Two weeks ago I ordered an ignition coil from AutoDoc and paid via ApplePay on there App. I instantly received an order confirmation (Order number 28877520) and after that complete silence for a week. I contacted German customer service and was told that an English speaking colleague would contact me. I was then informed during the conversation that the item I had order was out of stock and that the funds had been refunded to me. So far nothing out of the ordinary and I decided to order a different brand agaiin via ApplePay (Order number 29157411) and as expected a confirmation email followed shortly and following that silence. This time I decided to check the order status and it stated that the order was refunded AGAIN. Called customer service and eventually received a call back from an English speaking colleague and was informed that his colleague that I had spoken to previously was wrong about stock and that the real reason both orders where cancelled was due to the fact that I had paid via Apple pay and that they were refunding all payments received via AP and that I should use the Paypal option. Interestingly enough my friend ordered brake pads on the same day and paid via Apple pay without any problems and received his order few days later, so that wasn't true either. I obliged and did as I was told and paid via Paypal (ATTEMPT 3) (Order number 29236426) and as expected a confirmation email followed shortly and following that silence. I checked the order status and it stated that they needed further information and whilst I was on the phone to AutoDoc the order status changed to refunded AGAIN. After a lengthy conversation with AutoDoc they said they would send me a link (A bit dodgy) to pay via Bank Transfer. I obviously refused and have now decided to take my money elsewhere. Euro Cxr Pxrts rings a bell with smooth online payment and DHL EU wide delivery and no selective treatments of customers. Everyone's money is welcome. The customer service agent I spoke to also suggested that this might be a mechanism to protect against fraudulent activity and couldn't justify the suspicion nor was he willing to receive documents from myself to confirm the genuine nature of the transaction”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are sorry for the inconvenience. Unfortunately, the transactions were not confirmed by our financial department. We have already offered you a solution and look forward your cooperation. Please don't hesitate to contact us, if you have additional questions. Best regards, Autodoc team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews