AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Auto Doc unverantwortlich Ich habe ein Fußmatte gekauft für mein Auto, nach 4 Tage wurde der Artikel gesendet. Nach Erhalt habe ich in mein Auto probiert aber das passt nicht, es war zu klein. Ich habe mit Kundendienst kontaktiert, (war nicht hilfreich und ganz unhöflich) mir wurde gesagt ich soll Versandkosten und Rückversandkosten selbst bezahlen, warum soll ich selbst übernehmen die Kosten wenn die falsche Produkt gesendet ist. ich habe 17.81 Euro bezahlt und ich werde 4 euro Erstattung haben wenn ich sende zurück. Das ist einfach unakzeptable, unmoralisch, unhöflich. Warum soll man selbst bezahlen die Kosten für falsche Artikel. Ich habe mein 1 Stunde verschwendet mit Kundendienst aber keine logische Lösung gefunden. Auftragsnummer: 42865960”

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Posted 3 years ago

Sehr geehrter Herr Gök, das von Ihnen erworbene Teil hat keine Originalersatzteilnummer (OEM) und kann daher nicht auf Kompatibilität geprüft werden. Die Abbildung auf unserer Webseite oder in der App dient nur als Beispiel und kann nicht 100%ige Passgenauigkeit des Teils garantieren. Wir haben die Einzelheiten Ihres Auftrags sorgfältig überprüft. Die näheren Informationen entnehmen Sie bitte der zukommenden Email. Bei Rückfragen stehen wir Ihnen unter trust@autodoc.de gern zur Verfügung. Mit freundlichen Grüßen Team Autodoc

Posted 3 years ago

“I ordered the parts in January, everything arrived in time. Very satisfied with quality and customer service. Thank you for your excellent work!”

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Posted 3 years ago

Dear Kristina, Thank you for your positive feedback! The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc team

Posted 3 years ago

“All parts fit perfectly at a reasonable price. thanks Autodoc”

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Posted 3 years ago

Dear customer, Thank you for your review! We are glad that your purchases have met your expectations. Best regards, Autodoc team

Posted 3 years ago

“I wish I could give them negative reviews. I placed an order and 2 months later it still had not arrived, Autodoc opened an investigation which went on for months, without refund or new parts being sent so I could fix my car. In the mean time I had to purchase new parts to get my car on the road. Horrible customer service and a waste of time and money dealing with them. Once I placed the review things changed. I have updated them to two stars. Once my 1 star review went up autodoc contacted me and sent me a refund for undelivered part and gave me a credit on my next purchase. Without my review I believe my issue would still be unresolved. I will update my review in the future as I have more experience with them.”

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Posted 3 years ago

Dear customer, We are sorry that your purchasing experience wasn't perfect this time. It is clear that the courier has not coped with his work, the issue occurred during delivery process. As often happens we must apologize from the courier’s name. Your case has been referred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 3 years ago

“The professionalism of the customer representative is brilliant and they provide very good and affordable automobile product. I will definitely use them over and over.”

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Posted 3 years ago

Dear Muritala, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You case has been referred to our quality department and will be considered shortly. Best regards, Autodoc team

Posted 3 years ago

“Top quality and best prices. Loads of choice from a full range of budget and high quality manufacturers. Customer service is absolutely superb! I've sourced about £300 of parts for my Ford. Everything delivered in good time from Germany. These guys are brilliant. I couldn't recommend highly enough. Danke !”

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Posted 3 years ago

Dear D. Warren, Thank you for your detailed feedback. We appreciate your opinion and we will be happy to see you among our clients again! Best regards, Autodoc team

Posted 3 years ago

“Ordered parts using my vin number and correct vehicle details. Showed as matching my vehicle. Front springs correct but strut mount too big. The spring is smaller than the mount so how can both be marked as fitting. Rear spring top mount is for a vehicle with McPherson strut even though 2009 outlander has multi link suspension. The item packaging even states they are for the newer model. Emailed autodoc germany, autodoc uk, messages through app yet a week later all I've had is a generic e mail to say to send back at MY expense for refund. I dont want refund. I want a pre paid label for return and the correct parts sent so that I can put my vehicle back together. Simple. Online chat was in German. I asked to use english and the chat replied in german and then immediately ended chat. I've used autodoc.uk for lots of vehicles with great experiences but due to brexit I had to use autodoc.de. disaster. I want to add photo proof below but the option is unavailable. Mmmmm”

Helpful Report

Posted 4 years ago

Dear Keith Burke, We apologize for the issue with the parts. Unfortunately manufacturers mistake occurred. Our support team has already provided you with solution. We'll look into your case one more time and contact you shortly to reply on your questions. Best regards, Autodoc team

Posted 3 years ago

“They always have the part I may need for my Vauxhall Omega, and the price is wonderful. Excellent service.”

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Posted 4 years ago

Dear Ms Pejsarová, Thank you for your positive feedback! It's great to see you satisfied and to be helpful for you. Best regards, Autodoc team

Posted 4 years ago

“Very good company...thanks”

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Posted 4 years ago

Dear Mr Naumovski, Thank you for choosing us! We appreciate you being our customer. Best regards. Autodoc team

Posted 4 years ago

“Placed an order on the 17th of January, keep being sent a dodgy link about tracked shipping, which goes nowhere and does nothing !!!! Unfortunately I’ve had to go online and order from somewhere else now because I needed this part for my car to fix it, customer service is pathetic I don’t get a reply to my emails just get the dodgy Link coming out with tracked shipping, to be honest I suggest you find another website don’t trust this site to do anything 😢”

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Posted 4 years ago

Dear Wendy, We apologize for the delay in delivery. From the tracking information, you can see that your order has been shipped. If you cannot wait, please refuse the parcel. As soon as the package returns to the warehouse, you will be refunded. Best regards, Autodoc Team

Posted 4 years ago

“After reading all this bad reviews i hesitated to order to be honest. But i did it anyway. So 3 weeks later my order has arrived at a perfect condition and exactly with the items that I order. If you don't have a problem to wait 3 weeks then i do recommend them, great quality and services.”

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Posted 4 years ago

Dear Chris, Thank you for sharing your experience! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Really good service and delivery time is also good. We have two cars and they keep everything I needed. Ordering is easy as well.”

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Posted 4 years ago

Dear Oscar, Thanks for the 5 star review! We are glad that you found our service useful. Continue to follow our suggestions. Yours faithfully, Autodoc Team

Posted 4 years ago

“Placed order on 3rd jan and still not received.I have now spoken to one customer advisor over a week again who promised me a response within 48 hrs but alas nothing .then spoke to 2 more using chat within last 4 days ..again same promise but nothing . In addition they have not replied to my emails . Very very disappointing customer care . I will be emailing their company director tomorrow so that I can be put in touch with someone that actually cares about my order”

Helpful Report

Posted 4 years ago

Dear Lak Flora, We are sorry if any misunderstanding took place. Our support team has already offered you money refund and we've been waiting for your respond on info@autodoc.co.uk. Our manager will contact you shortly to help you in solving this matter and reply your questions. Best regards, Autodoc team

Posted 4 years ago

“Hi, I needed some parts for my front suspension, So I ordered all sach front shock absorbers, Springs,Top mounts , dust kit for the front axle and a pair meyle wheel bearings for the front axle too , Now like a previous chap said if your not in a hurry order from autodoc as it come direct from Germany, it may take a week or two which was great ,well he is 100% correct i was in no rush and I saved plenty £££ from ordering from autodoc , I would highly highly recommend this great company , not only do they do a plethora of informative videos on you tube , you can order from them too at great prices , I know a few people have had bad experiences , which is shame as mine was great 👍 All the best Tom 👍”

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Posted 4 years ago

Dear Tom, Thanks so much for your positive feedback! We are glad that you are satisfied and thank you for your cooperation. Please, continue to follow our suggestions, we are waiting for you! Best regards, Autodoc team

Posted 4 years ago

“Very good company, however delivery times need to be improved for customers outside or Germany.”

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Posted 4 years ago

Dear Sofia, Thank you for choosing our service and for your loyalty. We will work to improve our services for you. Best regards, Autodoc team

Posted 4 years ago

“Appalling service. Waiting a month for an order and nothing has arrived. Refuse to give a refund. Avoid”

Helpful Report

Posted 4 years ago

Dear Mike, We are very sorry for created inconvenience. You case has been referred to our quality control department and will be considered shortly. Best regards, Autodoc team

Posted 4 years ago

“Placed order and payed 15 Jan, website said parts in stock, ok so i would have to wait a week for delivery, sent an email asking for an update 21 Jan, no reply, phoned 22 Jan and was told the order was on assembly line ?? and will be dispatched within the next 24 hours, so its taken 7 days to get round to dealing with my order, its now going to take up to 24 hours to pick 3 parts pack them and book the courier, its then going to take the courier up to 6 days to deliver!! I need the parts, why does it take so long especially when the website says the parts are in stock and in the UK, Nothing I can do except sit and wait with a vehicle off the road and an unhappy customer I have to deal with. oh yes, I was offered 4% discount on my next order, you can keep your 4%, just sort yourselves out and get my parts to me please”

Helpful Report

Posted 4 years ago

Dear Chris Slade, Thanks for the review. We are very sorry that your order was not shipped on time. We are located in Germany and unfortunately there were issues at customs related with bans imposed by the state due to pandemic and Brexit. We are working hard to resolve these issues and reduce latency. Your case has also been transferred to the quality department and our manager will contact you soon. Best regards, Autodoc team

Posted 4 years ago

“Still not recieved my order after 2 weeks. Tracking info supplied is in German and hasn't updated since day 1. When i got in touch, they've been fobbing me off, saying it would be 3-6 days. Then asking me to wait and theyll tell me in another 3 days where my order is. That's an additional 3 day wait just to be told where the order is!!! They knew when they took my money there was no way it would be delivered in 3-6 days yet said nothing and acted dumb when i asked about it”

Helpful Report

Posted 4 years ago

Dear Mr Papel, Kindly note that we have the information on the website that the delays occur due to the transportation limitations and COVID-19 crisis. Please note that our manager in charge will contact you with a more precise information on your request in the nearest time. Best regards, Autodoc team

Posted 4 years ago

“Fast dispatch and shipping times to Ireland, best price on internet for same product from other car part companies.”

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Posted 4 years ago

Dear Mikey Jones, Thanks for your review! Glad to see you satisfied! Best regards, Autodoc team

Posted 4 years ago

“Ordered several items on 11th January but as at today the items seem to be stuck somewhere. Needed urgently now as my brake pads, shoes need replacing. Have been a regular customer before but now hesitant to use again. I am a mechanic so require parts regularly. Just want a refund so I can buy elsewhere. Parcel number 10320440392.”

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Posted 4 years ago

Dear Mr Pearson, We bring our sincerest apologies for the inconveniences caused. Much to our regret the delays occur due to the transportation limitations at the boarders. Be assured that we do everything in our power to speed up the delivery process. Our manager in charge will contact you in the nearest time and we solve the issue straight away. Your kind understanding is much appreciated. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,095 reviews