AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time the delivery took longer. But the price is worth it. I found everything I needed and saved around £250!! So glad I found this store.”

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Posted 4 years ago

“Very helpful staff and amazing prices 100% recommended. thanks”

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Posted 4 years ago

Dear Tom, Thank you for your nice review! We’re really pleased that you would recommend us, and we really appreciate your feedback. Best regards, Autodoc team

Posted 4 years ago

“Excellent service, good value of the parts and very supportive team. Long delivery to USA was worth it. Will order again for sure.”

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Posted 4 years ago

Dear Customer, Thank you for your kind review! We appreciate you being our customer. Best regards, Autodoc team

Posted 4 years ago

“Still waiting for delivery. 3 weeks now a d just some pratt on chat line pretending to help and disappears while u wait. No updates nothing. If your in UK do not waste your time with these people..”

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Posted 4 years ago

Dear John Stevens, We apologize for delay in delivery. We faced an issue because of Covid and Brexit restrictions. According to the tracking information your order has already been delivered. We hope that parts will serve you well. Feel free to contact us in case of any questions. Best regards, Autodoc team

Posted 4 years ago

“Good Service! Ordered some spare parts for my car recently, and I am satisfied with the price, service and delivery time for the products. As well had an discount for the next order, and will be using them further.”

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Posted 4 years ago

Dear customer, Thank you for reviewing our service! Your feedback is much appreciated. Best regards, Autodoc team

Posted 4 years ago

“Excellent service. The price was substantially cheaper than after sales at the local franchise dealership. The product was as the original part from the same manufacturer. I would highly recommend them.”

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Posted 4 years ago

Dear customer, Thank you for your detailed review! We are glad that you are satisfied and thank you for your positive feedback. Best regards, Autodoc team

Posted 4 years ago

“Brilliant in every way. I'm a mechanic and the choice of parts is great, you don't have to buy the cheapest all the time. Easy to use website and parts don't take too long to arrive. Very easy to use. I'll be a lifelong customer unless I'm absolutely desperate for something.”

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Posted 4 years ago

Dear Oliver, Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Thank you for being our customer! Best regards, Autodoc team

Posted 4 years ago

“You need to have some knowledge on cars in order to get the right part, they don't have plate recognition to make it easier. Delivery took a while since part came from Germany but price was the best factor for the full 5 star.”

Helpful Report

Posted 4 years ago

Dear Jan-Peter, Thank you for your review! We are glad to be helpful for you. Please don't hesitate to contact our support team. We are always ready to assist you with parts selection. Best regards, Autodoc team

Posted 4 years ago

“The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why I think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk”

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Posted 4 years ago

Dear Neil, We regret you didn't share your previous positive experience. Your case has been referred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“Poor customer service, reluctant to answer questions about orders. After three live chats they finally admitted that there courier service GLS, who my order is with has suspended delivery to the UK and they were unable to say when I would receive my order. My order has been in transit since 05/01. First and last time I will order with AutoDoc.”

Helpful Report

Posted 4 years ago

Dear Karl Atkinson, Thanks for your feedback. Unfortunately, many orders were stuck at customs in Germany and unfortunately, we cannot influence government bans related to Brexit and Pandemic. Your order was processed within one day and transferred to the delivery company. We are doing everything possible to resolve this issue. Negotiations are underway with the delivery company and customs representatives in order to reduce the delivery time. Best regards, Autodoc team

Posted 4 years ago

“After reading the reviews on here was not sure to use them. I decided to and checked original part number against theirs, and all good. Placed order on 14th Des, tracking of delivery was a bit hit and miss, but part arrived 20th Dec as per email. Genuine part fitted yesterday and fixed problem and £300 cheaper than Skoda. Understood they were based in Germany and delivery was around a week, worth it due to the saving! Would use again.”

Helpful Report

Posted 4 years ago

Dear Brian, Thank you for sharing your purchasing experience! The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. We'll be happy to provide you with parts of the best quality and price. Best regards, Autodoc team

Posted 4 years ago

“Nothing to add. You are perfect, good quality and good price.”

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Posted 4 years ago

Dear Customer, Thank you for your positive review. We're thrilled to know the ordered goods have met your expectations. Best regards, Autodoc team

Posted 4 years ago

“Why do you raise original prices on products when you add percentages? That is cheating people.... just leave the regular price and stop the tricking people. I also don't understand the coupon system log in everyday to save up money it is supposed to be on your account for 30 days but the moment you get a little to high you delete the money off the account, even if it has only been 2 weeks. I noticed this for months and this time I have been keeping track. The delivery times are garbage always late 2 weeks and then you get a 3 euro coupon for weeks delay but wait !!! You can't even use the coupon fully on low priced items. I have also received empty part boxes from you for sensors and how do you prove that?!?! The sadest part is you as a company then buy out all of the small companies so it does not even give people the opportunity to get away from you clever.... The only good thing is the app I love the way it is set up. Auto doc could be so great if you just stopped scamming people..... I hope people wake up and see this. Or at least another company rises that you don't buy out that is at least fair..”

Helpful Report

Posted 4 years ago

Dear Ian, The prices and discounts change in our app change every day in dependence from supply date and term. We always do our best to provide our customers with best price for the goods they need. And our customers can choose make and price which they prefer. The bonuses in the app are available within 30 days. You bonus was used on Jan 3rd with your latest order. You can check the detailed information in your customer account My Autodoc - > My bonus. If you face an issue with delivery or content of your order, you can always contact our support team, and we will look into this in order to provide you with solution. We appreciate you as our customer and we'll be happy to be helpful for you. Best regards, Autodoc team

Posted 4 years ago

“Awesome prices and customer service was very helpful. Thank you guys a lot”

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Posted 4 years ago

Dear Naomi, Thank you for your review. We appreciate your cooperation. Besr regards, Autodoc team

Posted 4 years ago

“Really bad Customer Support. I ordered,a part for my car on 17DEC2020. It was only handed over to DHL on 21DEC2020. According to the DHL website, the part has been sitting around in Germany since 22DEC2020 and now they say it's currently not possible to send small packages or parcels to the UK or Ireland. I contacted Autodoc via the chat in their app and asked that, considering the part hasn't left Germany yet, they contact DHL to have it returned to them and issue a refund (I need that part for my car to pass its MOT in January). According to Autodoc, there's a "procedure" and I have to wait until the part gets here so then I can return it to them and get my money back. Ridiculous!”

Helpful Report

Posted 4 years ago

Dear Duarte Luis, Thank you for the feedback. We are very sorry for the inconvenience. Since you placed your order before the weekend, the shipment has been delayed as we are closed on the weekends. The order was transferred to the delivery service on 12/21/2020 and is currently on the way. We do our best to negotiate with the delivery service for the deliveries. Unfortunately, we cannot influence the bans related to Brexit and the pandemic. We understand your concerns and look forward to your patience. If you still have not received your parcel tracking number, please contact us at trust@autodoc.co.uk. Best regards, Autodoc team

Posted 4 years ago

“Very happy with the part received. Delivery time was not quick but okay”

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Posted 4 years ago

Dear Roope, Thank you for review and for your loyalty! We are glad that your purchases have met your expectations. Thank you for choosing our service! Best regards, Autodoc team

Posted 4 years ago

“Very happy with the part received. Delivery time was not quick but okay”

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Posted 4 years ago

“I ordered control arms and received parts within a week. Earlier I ordered different brand spare parts for my MOT, and everything fit well. Good choice store to save some money and get all you need in one package.”

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Posted 4 years ago

Dear Marek, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best regards, Autodoc team

Posted 4 years ago

“Ordering was easy, delivery time was good and the goods were perfect. Delivery was a bit expensive.”

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Posted 4 years ago

Dear Michael, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Great service great delivery and easy to deal with”

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Posted 4 years ago

Dear Customer, We really appreciate you taking the time to leave us a 5 star review, thank you! Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,095 reviews