AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and price”

Helpful Report

Posted 3 years ago

Dear Mr Bolduratu, Thank you for your kind feedback. It's very important for us to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“The customer service is good.Fits perfect! Nice price!”

Helpful Report

Posted 3 years ago

Dear Mr Gatto, Thank you for your kind feedback. It is very important for us to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“Happy having deals with Autodoc. Receiving good quality of parts. In case of accidentally ordered wrong size of parts it is easy to return.”

Helpful Report

Posted 3 years ago

Dear Mr Peri, Thank you for your positive review. We appreciate you taking your time to leave a feedback on your experience with us. Best regards, AUTODOC team

Posted 3 years ago

“Very well !! Fast delivery and good items !!”

Helpful Report

Posted 3 years ago

Dear Enrico, Thank you for your kind feedback. We're happy to see you among our customers. Best regards, AUTODOC team

Posted 3 years ago

“ordering parts to Denmark took quicker than to the UK but still the waiting time is really worth it, the parts fitted and work great and website is easy to navigate and find the correct spare parts”

Helpful Report

Posted 3 years ago

Dear Ms Bennington, Thank you for your kind feedback. We deeply appreciate your kind understanding and patience and we're happy to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“Thanks for the service Parts are of good quality and fitted well, will order again for sure Highly recommend”

Helpful Report

Posted 3 years ago

Dear Reeve, Thank you for your kind feedback. We're pleased to know you're satisfied with the services we provide. Best regards, AUTODOC team

Posted 3 years ago

“Ordered parts on 28th, arrived today, very happy with delivery time and quality of the parts. Besides, the customer service is very helpful and friendly - rang them up to find out the location of the package, they gave me the updates immediately”

Helpful Report

Posted 3 years ago

Dear Kristina, Thank you for your kind feedback! We deeply appreciate you being our customer. Best regards, AUTODOC team

Posted 3 years ago

“Just excellent service as always!”

Helpful Report

Posted 3 years ago

Dear Mr Mauri, Thank you for choosing us. We're happy to assist you in any matter. Best regards, AUTODOC team

Posted 3 years ago

“Parts arrived within the promised timescale, satisfied with the quality and service. Contacted customer support to check the parts, after they confirmed the compatibility, placed the order without any problems at all”

Helpful Report

Posted 3 years ago

Dear Regina, Thank you for your positive feedback. We deeply appreciate you being our customer and we're looking forward to our cooperation in the future. Best regards, AUTODOC team

Posted 3 years ago

“Fast delivery, good material, fitted perfectly and works well.”

Helpful Report

Posted 3 years ago

Dear Rieger, Thank you for your positive review. We'll be happy to see you among our customers again. Best regards, AUTODOC team

Posted 3 years ago

“Great good products for good prices!”

Helpful Report

Posted 3 years ago

Dear Gian Luca, Thank you for being our customer. It's very important for us to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“very good price and excellent product”

Helpful Report

Posted 3 years ago

Dear Mr Bordin, Thank you for your kind feedback. We're happy to know you enjoy shopping with us! Best regards, AUTODOC team

Posted 3 years ago

“Just excellent service as always. Thank you!”

Helpful Report

Posted 3 years ago

Dear George, Thank you for your kind review. We're pleased to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“Well I had no issues with either parts received or delivery time. The parts came from Germany so clearly it will never be next day, mine took circa 7 days from date of purchase to door. Bargain price for a couple of ABS/Speed sensors and reluctor rings by comparison to one or two of the bandits operating within the UK (about a quarter of the price).”

Helpful Report

Posted 3 years ago

Dear Badym, Thank you for your positive feedback. Indeed the delivery time from Germany to the UK is 4-6 working days and we're working on improving our services on everyday basis. We sincerely appreciate your kind understanding and patience. Best regards, AUTODOC team

Posted 3 years ago

“I have been cooperating with you for several years. Everything is fine! Thank you”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for choosing us! We're happy to be of a good service for you. Best regards, AUTODOC team

Posted 3 years ago

“Autodoc took 6 weeks and 5 days to deliver my timing belt and service parts!!! Shockingly bad customer services promised 4 times to update me as to where it was and only told me after 5 weeks it was stuck at the border. AND the two fuel filters were the wrong one so I had to buy locally from a business that knows what they are doing. ALSO, the filter kits from Autodoc do not tell you what is included - you have to guess. I guessed wrong and ended up with two fuel filters that didn't even fit my car. Now Autodoc say I have to send them back to Germany to get a refund which would result in a net loss to me. My blood is boiling. If you want a pleasant speedy transaction probably best to buy from a UK business. At least then you can legally send anything damaged/wrong back for free. Autodoc asked me to revise my review so..... - Autodoc have refused to deal with the incorrect items they sent, asking me to return they to Germany at my own expense. I am out of pocket and stuck with items I cannot use and have no legal way to hold Autodoc responsible for their actions. BUYERS BEWARE”

Helpful Report

Posted 3 years ago

Dear Graham, We regret about the inconvenience caused by delivery issue. As often happens we must apologize from the courier’s name. Kindly note that we've contacted you via email to resolve the issue, but haven't received your reply. We look forward to hearing from you and for further cooperation. Best regards, AUTODOC team

Posted 3 years ago

“Ordered my part about 22 days ago no part arrived customer service are a joke how such a poor company can operate in this manner is mind boggling have had.my money for 3 weeks no part when i make contact they use a covid excuse about how long its taken complete lie have reported company for fraud”

Helpful Report

Posted 3 years ago

Dear Anthony Munro, We are sorry for delay in delivery of your order. Due to the precautionary measures regarding the corona virus our delivery times are a little longer than normal. According to the tracking information however the parcel has been delivered to nearest post office, the courier will try to reach within next few days. We hope that parts will serve you well. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 3 years ago

“Articoli arrivati non compatibili ma reso gratuito con rimborso Ho avuto un problema che alcuni articoli non erano adatti alla mia auto quando il sito li mostrava come compatibili. Dopo alcune difficoltà con il first level del customer service sono stato contattato telefonicamente e ho ricevuto l'autorizzazione al reso gratuito con il rimborso.”

Helpful Report

Posted 3 years ago

Gentile Sig Domenico, grazie per la segnalazione e dispiaciuti per la situazione. Da come risulta e' stato gia' contattato da un nostro adetto del reparto controllo di qualita', dove le sono state gia' fornite le istruzioni per la risoluzione a Suo favore. Cordiali Saluti Autodoc Team

Posted 3 years ago

“AVOID. Without question the worst, most inept and obstructive customer service I have ever experienced. Go elsewhere.”

Helpful Report

Posted 3 years ago

“One of the worst companies I’ve had to deal with. Never normally write reviews but have had such an awful Experience I felt my duty to warn others Ordered alternator which was shown in stock and told 8-10 days for delivery Spoke to them after a few days to get an update as needed to arrange mechanic only to find out the order had not been processed so would be delayed further Over 3 weeks later and still no sign of parcel so contacted to mention I will need a refund as had to purchase parts elsewhere Was told to refuse signing for it and parts will be easily returned and refund issued It’s coming up to two months since I first ordered the parts and still no refund Don’t be tempted by the cheap prices as you will just be left robbed”

Helpful Report

Posted 3 years ago

AUTODOC is rated 4.1 based on 1,095 reviews