AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect part for my van”

Helpful Report

Posted 1 year ago

Hello Derek! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“Superb product precise top notch”

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Posted 1 year ago

Hello! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“Hello, I am very satisfied with your services and that is why I will remain your customer, best regards ION”

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Posted 1 year ago

Hello Ion! Thank you for your positive feedback! Best regards, AUTODOC Team

Posted 1 year ago

“Fast delivery product was as expected. Can't fault them”

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Posted 1 year ago

Hey Martin! Thank you very much for your feedback and wonderful rating. We will continue to work only for 5* Best regards, AUTODOC Team

Posted 1 year ago

“Great service, will use again”

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Posted 1 year ago

Hello Jane ! We want to thank you for your time and positive feedback! Best regards, AUTODOC Team

Posted 1 year ago

“Easy to deal with, and reasonable delivery times.”

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Posted 1 year ago

Hello Derek! We are very pleased to receive positive feedback from our customers! Good luck on any road. Best regards, AUTODOC Team

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 1 year ago

“First class service every time”

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Posted 1 year ago

Hello Richard! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“Very good service.”

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Posted 1 year ago

Hello! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team

Posted 1 year ago

“Great selection of parts, a great web site. I just wish you could do next day delivery”

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Posted 1 year ago

Dear Mr Andrew Chapman, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Very good, correct parts every time, delivered on time when promised”

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Posted 1 year ago

Hello Eric! Thank you very much for your feedback and wonderful rating. We will continue to work only for 5* Best regards, AUTODOC Team

Posted 1 year ago

“Great quality Speedy delivery all at a great price”

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Posted 1 year ago

Hello James ! Thank you for your positive feedback! Best regards, AUTODOC Team

Posted 1 year ago

“First class service”

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Posted 1 year ago

Hello Steve! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“Excellent selection and more or less idiot-proof as there's a cheap insurance option for returns”

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Posted 1 year ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 1 year ago

“Brilliant Service, as always, thank you”

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Posted 1 year ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 1 year ago

“I was pleased that the part for my Honda civic 1989 was avaiilable”

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Posted 1 year ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“I have purchased a number of items over the years and I am happy to continue buying from AUTODOC recommended supplier 👍😺”

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Posted 1 year ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 1 year ago

“Ordered a MAF from here. Stated that it was OE Quality. Having not resolved the problem I had to take the car to a garage who diagnosed the brand new MAF was faulty. Not impressed with the fact that budget, Far East products are marketed as OE Quality because it's a comical claim when you realise they're Wish/Temu standard parts. AutoDoc would do well to remove the poor quality items and just leave the decent branded parts instead. However, my complaint was listened to (only when I got the garage to provide an invoice stating the MAF was faulty) and not only did AD 100% refund my original order, I was also refunded the labour charge incurred in diagnosing the fault and for that I am very grateful and very impressed. Customer services were responsive, friendly and helpful. So yes, I would use AD again but I would stick to the branded parts.”

Helpful Report

Posted 1 year ago

Hello! Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if not, if you can let us know more about your issue on trust@autodoc.co.uk. Best regards, AUTODOC team

Posted 1 year ago

“Excellent company to deal with”

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Posted 1 year ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Fast and reliable service. Will use this Company again.”

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Posted 1 year ago

Hello Eddie! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

AUTODOC is rated 4.1 based on 1,095 reviews