Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,575 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Automotive Superstore 5 star review on 1st February 2025

249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez”

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Posted 4 months ago

“Delivery time was good arived in exerlent condition I am verry pleased”

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Posted 4 months ago

“Site was very easy to navigate and all items were well priced.”

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Posted 4 months ago

“Dealing with you guys was great - very knowledgable. Delivery was fast.”

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Posted 4 months ago

“The Bosch O2 sensors for my BMW were in stock at a good price and only took a couple of days to reach me in Country NSW”

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Posted 4 months ago

“Ordered one day, shipped next day amd received the day after👍”

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Posted 4 months ago

“I was well informed how the order was going and Aust Post also kept me informed. I did enter a discount code unfortunately for me it didn’t appear also unless I read it wrong I thought I was entitled to free freight this also did not happen.”

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Posted 4 months ago

“Super easy to order and quick to dispatch. Couldn't Complain”

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Posted 4 months ago

“Fast and very efficient.. Delivered on time. Very happy with the products”

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Posted 4 months ago

“Great price & super fast delivery.”

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Posted 4 months ago

“Sakura 4WD filter kit for 100series, reasonable price and quick delivery.”

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Posted 4 months ago

“The online experence was fine and easy, just the email for click and collect is slow as it has been over 24 hours since order was placed.”

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Posted 4 months ago

“I recently bought a diesel throttle body and was very happy with the price and the service from Automotive superstore. Delivery was prompt. Would definitely use this company again.”

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Posted 4 months ago

“The product did not fit as advitised”

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Posted 4 months ago

“Great to deal with, very prompt.”

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Posted 4 months ago

“Product I was looking for was easy to find, can't say much more as it hasn't arrived as yet, 'tis only the second day since ordering.”

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Posted 4 months ago

“Very responsive and professional sellers..also, very competitive pricing...”

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Posted 4 months ago

“You should send the review link after the product has been delivered”

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Posted 4 months ago

“Product good staff service good,delivery bad.”

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Posted 4 months ago

“Excellent experience. Quick, efficient service, well priced and had what was required.”

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Posted 4 months ago

Automotive Superstore is rated 4.4 based on 1,575 reviews