Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.38

4.4 Rating 1,579 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Automotive Superstore 5 star review on 1st February 2025

249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My go to store for all my automotive needs”

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Posted 1 year ago

“The item was damaged during postage. I only found out about this by seeing something odd via the tracking postage system and then following up by contacting by phone your support centre which took me 3 goes due to extensive hold times. I think this was Friday 03/02/2023 The support centre advised me the package was being returned to sender. Today I received a SMS to say the item had been delivered, however, no item was delivered so I now have no idea what is going on. So I guess it will be more holding on the phone tomorrow to contact the support centre again. Frankly i have had guts full.”

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Posted 1 year ago

“Great service thank you 😊”

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Posted 1 year ago

“Easy to navigate website that provides relevant information on parts suitable to your car. Good prices and prompt delivery”

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Posted 2 years ago

“Quick and efficient. parts extremely well packed. Courier used (excellent) courier cost was inexpensive. The really useful aspect of this mob is that the website for looking up car part models and cross references is about the best I've been able to find. I will buy again.”

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Posted 2 years ago

“Good service and price ,but unfortunately the fittings in the purchased pump were incorrect, requiring extras to be bought.Possibly the suppliers fault. I'd be interested to find out !”

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Posted 2 years ago

“Excellent range with competitive pricing and quick delivery.”

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Posted 2 years ago

“Kabab and his team rock, thanks mang”

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Posted 2 years ago

“great prices and great service and delivery”

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Posted 2 years ago

“Good products, great prices and quick delivery”

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Posted 2 years ago

“Excellent service, parcel arrived well packed and on time, would recommend this Store.”

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Posted 2 years ago

“Great service. Saved about $60 on a head unit and got the whole installation kit. Ordered and had the delivery within 2 days. Everything I needed to install with the exception of one connector for the stock camera. Typical of Alpine to have a funny fitting.”

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Posted 2 years ago

“My initial experience was good when I ordered the part, it arrived in good time as it was near christmas, when I received the part it did not fit, so contacted the store and could not get any response so then rang and got on to a sales rep that gave me the procedure for returning the part. I had to order the right part and pay for it as I was told that this was the fastest way to do the change over. I have received the new part that fits, but I have sent emails every few days with no reply till I sent one that I asked to speak to the complaints manager, I got a reply that stated they have been inundated with returns and are working their way through them. They could have told me this over a week ago and I would have been more forgiving , but silence is not golden, it erodes your trust in the company your dealing with. All I want is for them to let me know when they are giving me the refund of the wrong part, not hard I would have thought.”

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Posted 2 years ago

“The replacement radio and dash control console for my ba ute was promptly delivered and was an easy install with excellent instructions. Yes I would buy here again, well done Automotive Superstore, Cheers”

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Posted 2 years ago

“I don't want to write anything”

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Posted 2 years ago

“Prices are good, but delivery is poor. It takes way too long to get your parts.”

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Posted 2 years ago

“all went great would buy from them again.”

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Posted 2 years ago

“Good service and good communication, can’t complain”

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Posted 2 years ago

“Placed order1/1/23, I sent an inquirey 6/1, a response from your company 7/1, I inquired 11/1 no response, I inquired 17/1 no response, 19/1 asked to cancel order and receive a refund no response, received a response 20/1 regarding shipping of my order but ignored my request for a refund on the 19/1, the day prior to you dispatching my order.As of todays date (20 days since I paid for my order) and i am still to receive my order. Your customer service leaves a lot to be desired. I am a retired business man and if I treated my customers ike you have I would have had no customers at all. Almost a total lack of communication from your company. Iam totally disgusted with your overall attitude and you have lost me and my connections with any future business with your company.”

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Posted 2 years ago

“Goods as described great service”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 1,579 reviews