Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,854 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 19th April 2025

Anonymous

Automotive Superstore 5 star review on 5th April 2025

Glen L

Kerim

Automotive Superstore 5 star review on 3rd April 2025

Danny O Dine

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is great until it is not. No actual human being will address a delivery issue, it's all AI and bots. Communication below par, showing this retailer was an error.”

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Posted 2 days ago

“Just purchased an M81 GC150 battery charger which is not doing what it is advertised to do . I have tried numerous times to contact them to explain what the issue is only to be told don't ring this number, send a txt to this number and have emailed them. Seems to me they are only willing to help the buyer. I now wish I hadn't used ASA as I had bought several item's.”

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Posted 2 days ago

“The website is wrong. And they sent me the wrong blade for my car. The correct blade the website says is incompatible with my car. Surly they have supplied blades for a Prius C in the past and had this complaint already!”

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Posted 3 days ago

“You sent 7 #7 and 1 #10”

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Posted 1 week ago

“Nothing received”

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Posted 2 weeks ago

“No tracking number provide, sent an email and no respond.”

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Posted 2 weeks ago

“Two business days after ordering in stock items for click and collect, I have still not been advised that my order is ready for pickup. I have also not received any information that would indicate a problem with my order.”

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Posted 3 weeks ago

“Ordering was easy however when I tracked my parcel, it says return to sender as items are damaged and it hasnt even reached me so now I am still waiting for the 4 items I have ordered”

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Posted 3 weeks ago

“Purchased on the 3rd, told it was shipped on the 6th, still hasn't actually scanned as shipped on the 11th. I should have just used Amazon.”

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Posted 1 month ago

“I bought two tins of tyre black paint. I’ve just returned from the post office and I have two tins of tyre black, unfortunately, they were so poorly packed, that the contents of one tin, was “out of the tin” and the other tin was swimming. They were only in a post pack plastic bag. I don’t think I will be a returning customer!!!!”

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Posted 1 month ago

“I've cancelled this order, and now I'm receiving emails regarding the processing of my order”

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Posted 2 months ago

“Its been 2 weeks and I have still not recieved my order.”

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Posted 2 months ago

“I purchased an O2 sensor for my car.When the package arrived it was packed in a small auspost bag.When i opened the bag the O2 box was broken and damaged.The sensor was falling out of the damaged box.This 2was due to transit.This is a fragile part and should have been properly packed with padding in a box.The sensor is damaged and doesn't work.$145.00 waisted.”

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Posted 2 months ago

“We are a automotive repair workshop in Batemans Bay. When we ordered bonnet stuts Automotive Superstore was showing stock. Parts were ordered on 20/01/2025 delivered 7/02/2025 Vehicle was returned to customer on 29/01/2025. Should not take over two weeks for delivery. We will be returning parts and expect a full refund”

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Posted 2 months ago

“Very poor on hold for two hours with no response. Sent email still no response. Customer service there in none.”

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Posted 2 months ago

“i still haven’t got the parts”

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Posted 2 months ago

“Buyer beware! Stay away! Dodgy traders, upon asking to cancel an order that has not been processed they "put your order on hold" Then to hold your money as randsom, and even though nothing has been processed even after a very slow turn over rate they say "a refund will require a %5 admin fee unless taken as store credit or swap the item" I've never had a other online store do this before and it's down right blackmail and randsoming Poor business, slow processing time and dodgy tactics stay away”

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Posted 2 months ago

“First and last time I'll make an order from this company. After I made my order and paid I wanted to pick my self and been told not all your order is available. Water for my order from Thursday to sat didnt come ,i had to buy the same stuff I ordered to fix my car. I had a conversation with them and arrangements to be delivered after wating on phone more than half an hour. Then I reserved an email to pick it up ,called again waiting 20 minutes then they cut me off called again waiting another 22 minutes frome one tune of waiting music to another then they cut me off again . I never had such an experience like this in all my life ,never ever I will order from them again.”

Helpful Report

Posted 2 months ago

“Terrible service, ordered parts over two weeks ago, still waiting, there car parts no one can afford to wait 2 weeks, they suck”

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Posted 2 months ago

“Delivery partner has let this purchase down. Address was correct and a company name was provideded however delivery driver concluded they could not find the address and returned to send rather than arranging an alternate collection. Very disappointed”

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Posted 3 months ago

Automotive Superstore is rated 4.4 based on 1,854 reviews