Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,854 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 19th April 2025

Anonymous

Automotive Superstore 5 star review on 5th April 2025

Glen L

Kerim

Automotive Superstore 5 star review on 3rd April 2025

Danny O Dine

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a headunit from Automotive Superstore (AS) and, given I live in a rural area, decided to fit myself. I found that I needed a cord to fit to the usb outlet and called AS to ask about it. Typical call centre push this button to talk about this, push this button to talk about that. I finally got onto an installation fitter and asked about the cord and he said I don't know what kit you have. I told him, I was put on hold, no explanation as to what he was doing and I waited. Fifteen minutes later the line went dead and that was that. Never again.”

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Posted 2 weeks ago

“The online experience was hopeless, the site did not seem to work with my iPad. I ended up phoning and placing my order with a real person and that was good, the guy was efficient and helpful. Only problem there was I missed out on my 10% discount I was expecting. Was told the items I ordered were not in stock, so still waiting for delivery. Only ordered on Thursday, (2 days ago) so you have probably sent this email out looking for feedback a bit prematurely really.”

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Posted 1 month ago

“I PURCHASED A SET OF BENDIX BRAKE PADS. THEY ARRIVED QUICK SMART BUT THE BOX THEY CAME IN WAS AN UGLY MESS, HELD TOGETHER WITH SELLOTAPE, I FELT INSULTED LOOKED LIKE RATS WERE CHEWING ON IT”

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Posted 1 month ago

“for the money in postage not so good still waiting, very expensive. faster to buy overseas.”

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Posted 1 month ago

“The website delivery and process is great but the exhaust parts I bought are absolute terrible Comes with no gaskets or hardware The pipe is way too short and wont seal on the front flange where the mid muffler meets the cat pipe (LFX) motor”

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Posted 1 month ago

“I chose Automotive Super Store to purchase my batteries from for price and as they had them in stock (see photo). NOTE: under Delivery - Qty: 6, Dispatch Time: Same Business Day and above that Click & Collect: 10min. This indicates to me that they would be in stock. After getting no notice of dispatch for 4 days I rang and waited and waited and waited and eventually someone answered only to insist that it would be 4 business days before dispatch saying them had recieved them from the supplier on Wednesday, 2 days after I ordered. I rang again Monday and waited and waited got cut off so rang again and was told they would be dispatched that day, a week after I ordered them. Far cry from SAME BUSINESS DAY.”

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Posted 1 month ago

“Paid extra for aust post for delivery but they go send it by another courier company. I chose aust post because living in a regional area a lot of couriers take forever to deliver.”

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Posted 2 months ago

“It has been 5 days since my order was placed, so far all I have received is an order confirmation but nothing regarding whether it has been dispatched or any kind of eta etc, of course payment has been taken from my account but so far the experience is vague and disappointing. Delivery was said to be 5-7 days but I don't even have correspondence yet let alone what I paid for.”

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Posted 3 months ago

“Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay”

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Posted 4 months ago

“A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.”

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Posted 4 months ago

“Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now”

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Posted 4 months ago

“I don't have my gear yet”

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Posted 5 months ago

“Decent prices but way to slow shipping and actioning replacments”

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Posted 5 months ago

“Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.”

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Posted 5 months ago

“Paid extra for express delivery but it didn't arrive for 4 days”

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Posted 6 months ago

“Still have not received the order..”

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Posted 6 months ago

“Unnecessarily complicated checkout process Why do I need an account? ?????”

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Posted 6 months ago

“Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.”

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Posted 6 months ago

“Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.”

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Posted 7 months ago

“You should send the review link after the product has been delivered”

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Posted 7 months ago

Automotive Superstore is rated 4.4 based on 1,854 reviews