Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the cheapest. However Communication poor ~ email received to advise bank details not set up and to provide to prevent cancelation. The direct debit email address bounced back. The support email address was never answered, the telephone lines were never open when I read my emails. Another email and letter received re cancelation, replied via email support, no response, eventually got through on the phone and everything was ok, they had set up my bank details? Would have been nice for an acknowledgement, or a phone call initially. Not sure how communication would be if needed to claim.”

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Posted 8 years ago

Hi Emma, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We place a great deal of importance on customer satisfaction and are sorry to hear that you are not happy with all aspects of the service that you received on this occasion. Please accept my apologies for any cross over in communication that happened. This is not the standard of service that we usually expect to provide. I believe that we now have all of the required information, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Tip Top”

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Posted 8 years ago

“Very easy to renew on line with extremely competitive rates.”

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Posted 8 years ago

“The service was fantastic, quick and easy also the price was brilliant after much searching for quotes autonet insurance was by far the cheapest with high standards, I couldn't 've happier .”

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Posted 8 years ago

“Very quick and easy to find insurance good value for money compared to some more well known company's”

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Posted 8 years ago

“Unfortunately and as is often the case these days, we were promised the documents would be posted out as opposed to emailed, due to a non working printer. This was at the end of March and we are still waiting for the documents... APART from this we are happy with Autonet, SUCH a shame some companies don't do what they say...”

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Posted 8 years ago

Dear Mr Kettlewell, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer satisfaction and are sorry to hear that you documents did not arrive. I will arrange for someone in our Customer Service team to get in touch and ensure these are sent for you. Kind regards Nicola

Posted 8 years ago

“Fast service. Helpful on the phone.”

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Posted 8 years ago

“Phoned twice to ask for paper hard copy of documents to be posted to me. Each time they emailed e copy's instead. Not exactly brimming with confidence when staff can't put a stamp on an envelope”

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Posted 8 years ago

Hi John, Thank you very much for taking the time to get in touch and let us know about this. I will pass your message on to our Customer Service team and ask them to get in touch with you. Kind regards Nicola

Posted 8 years ago

“been with autonet a few years now never had a problem with them”

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Posted 8 years ago

“I had to call due to an issue with the website, the person I spoke to took all the details swiftly and helped me complete the application, thank you!”

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Posted 8 years ago

“Easy and hassle free”

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Posted 8 years ago

“What a bunch of cowboys. Cost me £600 to insure my van then after 3 weeks my insurance policy was cancelled. After hours on the phone to the incompetent fools it turned out my policy was cancelled and £200 was refunded to my account. WHAT A BUNCH OF THIEVES .”

Helpful Report

Posted 8 years ago

Dear Mr Bonnici, Thank you very much for your comments. We have looked into your policy, (that initially cost £427.71) and can see that it has now been cancelled. This policy was cancelled because we had not received the documentation that we had requested from you on a number of occasions. When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering it. If the policy is cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. These charges are explained before the policy is purchased. Kind regards Nicola

Posted 8 years ago

“Very easy to complete the online process. Very good price which was half the price of my previous Insurance Group (Admiral).”

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Posted 8 years ago

“Takes way to long to renew over the phone - he to go over the whole lot of same questions 3 times . Very frusting . Have been with this company for a few years and won't be renewing again”

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Posted 8 years ago

Hi Jason, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. I can see that you cancelled one policy and set a new one up with Autonet. This process does involve speaking to a number of staff at the moment. We place a great deal of importance on customer satisfaction and are currently looking to improve the process to make it quicker for our customers. Please accept our apologies if this took longer than anticipated on this occasion. We do hope that you will consider Autonet again in the future. Kind regards Nicola

Posted 8 years ago

“good service always getting fed back from u”

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Posted 8 years ago

“Very helpfull mothing to much trouble”

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Posted 8 years ago

“Very quick and easy system. They even called my old insurance company to get my NCB moved forward”

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Posted 8 years ago

“Good price and easy to deal with.”

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Posted 8 years ago

“I was unsure about the way the 'contract' was written but other than that they have been great at advising me and their customer service. Thank you”

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Posted 8 years ago

“Hi all, I advice all, don't buy insurance policy from Autonet. When u had accident underwriters not happy to deal with autonet customers. So I am not advice to buy policy from autonet.”

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Posted 8 years ago

Hi, Thank you very much for your comments. We take customer feedback very seriously and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address reviessites@autonetinsurance.co.uk. If you include your contact details, Autonet reference number and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews