Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear website. Didnt take long to get a quote and to buy insurance.”

Helpful Report

Posted 7 years ago

Hi, Thank you for letting us know that you found our website clear and that you found it easy to purchase from Autonet. Kind regards Nicola

Posted 7 years ago

“Bought a car insurance online, received an email from Autonet with the policy documents but the pdf file they sent me is corrupt or buggy, it does not open and crashes my Acrobat Reader (never had this problem before). So I called them and asked to send me the printed documents, this was flatly refused. Then I noticed they requested, after the purchase, to send them copies of multiple additional documents such as my Driving Records etc - I never had such requests before, one has to go online to the UK government website for those. So having seen how they deal with these customer issues, I requested an immediate cancellation but they said they charge £25 just for that, this is within the cooling off period and even before the policy starts which is 7 Apr 2017, in fact, this was about half an hour after I bought the policy online. So I decided to cancel anyway, this is not a good customer experience at all. It seems they make most of their money from the cancellation charges, this is a well known scam practice. Would not recommend to anyone. Avoid.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch and let us know about your experience with Autonet. I'm sorry to hear that you are not happy with all aspects of the service that you have received from Autonet. I believe that you have now spoken to our Complaints team and this matter is now resolved. Kind regards Nicola

Posted 7 years ago

“A Simple way to buy insurance no problems at all.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know how simple you found it to deal with us. Kind regards Nicola

Posted 7 years ago

“Very helpful even when I had a problem good customer service”

Helpful Report

Posted 7 years ago

Hi Neil, Thank you for your comments and letting us know that you are pleased with the level of customer service that you received from Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and easy no fuss”

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Posted 7 years ago

Hi Mick, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“If there was an option of 0 stars that's what I would give them. They are absolutely useless. I'm sure they make up their own crap then pass it onto you so that they can up your policy with extra costs. Talk to them on the phone and they are bloody useless as nothing gets dealt with. Bug you with emails and texts just a couple of days after starting up. Would never in a million years use these again or recommend them ever. Look at the reviews. They never answer a bad one which proves enough in itself”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for your comments and taking the time to get in touch. We are sorry to hear that you are not happy with all aspects of the service that you have received, We place a great deal of importance on customer feedback and respond to all reviews that are posted. Please be assured that your feedback is important and I will arrange for your comments to be looked into. Kind regards Nicola

Posted 7 years ago

Hi, Once again, thank you for taking the time to bring this to our attention. We have now had the opportunity to look into your file and see what happened. When a policy is purchased, we run checks with the Claims & Underwriting Exchange that allows insurers to share information with each other. This check showed that your previous insurers had logged claims that we needed to add some claims to your file. This was the reason that your premium increased, In situations like this, we do contact our customers to make them aware the situation and ultimately to prevent your policy from being cancelled and being left uninsured. I can confirm that we now have the relevant documentation that we require from you. However, if there is anything further that you would like us to look into, please can you get in touch via reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“Easy to use. Simple, straightforward and clear. All you need.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“It was easy to understand and clearly laid out.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found things easy to understand, Kind regards Nicola

Posted 7 years ago

“Very clear and precise information.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the clear information from Autonet. Kind regards Nicola

Posted 7 years ago

“BEING A SENIOR CITIZEN I PHONED TO CHECK I HAD FILLED MY FORM IN O.K ONLINE AND WAS TOLD THAT HE COULD NOT HELP I EXPLAINED I WAS A O.A.P AND WOULD LIKE TO MAKE SURE AND I DONT THINK HE COULD BE BOTHERED.HE LOOKED IT UP EVENTUALLY AND SAID I HAD NOT PUT A REG NO IN AND I SHOULD GO BACK AND START AGAIN . I WENT AHEAD TO PROCESS THE MONEY THEN GOT ASK FOR THE REG NO. I THINK HE SHOULD HAVE SOME CUSTOMER RELATION LESSONS IT MAKES IT MUCH NICER IF SOMEONE IS KIND AND UNDERSTANDING TO YOU”

Helpful Report

Posted 7 years ago

Hi Susan, Thank you for your comments and taking the time to get in touch. We place a great deal of importance on customer feedback and have looked into this for you. Please accept our apologies as on this occasion, it appears that our agent was not as helpful as they could have been. This will be discussed with the individual involved so that we can improve the service that we offer in the future. One of my colleagues will be in touch to discuss your policy with you. Kind regards Nicola

Posted 7 years ago

“This is the first time I have used Autonet, and they were the second cheapest quote for my car (by about £1.80) but offered the additional personal accident cover as part of the policy, which was not offered by the cheapest insurer. This is why I chose them.”

Helpful Report

Posted 7 years ago

Hi , Thank you for purchasing with Autonet and letting us know that you were pleased with the price and the overall package that you have purchased. Kind regards Nicola

Posted 7 years ago

“It was quick and easy to use, saved over £250.00 on renewal notice.”

Helpful Report

Posted 7 years ago

Hi Joanne, Thank you for your comments. We are pleased to hear that we saved you some money. Kind regards Nicola

Posted 7 years ago

“I thought that offer was a good value. Quick online and email correspondence. Of course when we buy a car policy we do not think we will have a claim, so see how it goes. The proof of the pudding in the eating!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Good price”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price. Kind regards Nicola

Posted 7 years ago

“Cancelled insurance Had van insurance, asked for my NCB (no claims bonus), emailed it through to them 4 times, confirmed address, have receipt of delivery. Recieved an email at 1.45pm on a saturday with an attachement, it was a letter dated the 13th (same day as recieving email) advising my insurance had been canceled that morning for no NCB. tried contacting them by live chat, got cut off twice, phoned them, got cut off whilst lady was looking into it, phoned back to get a message "sorry we are now closed" so I was stuck with my vehicle 150 miles from home with no insurance and no way to contact anybody. I am totally appauled”

Helpful Report

Posted 7 years ago

Hi James, Thank you for your comments and taking the time to get in touch. I believe that our Complaints team are looking into this for you and will be in touch accordingly. Kind regards Nicola

Posted 7 years ago

“I had no problems buying my car insurance on line, really straight forward.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it straight forwards to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Ease of use”

Helpful Report

Posted 7 years ago

Hi, Thanks for letting us know that you found it easy to use Autonet. Kind regards Nicola

Posted 7 years ago

“Verys easy to complete excellent coms and fantastic value for money”

Helpful Report

Posted 7 years ago

Hi Steven, Thank you for letting us know that you are pleased pleased with the service and value for money from Autonet. Kind regards Nicola

Posted 7 years ago

“Had cover on a car that I ended up selling after 3 months. Wrote to Autonet and advised them I'd sold the car and wanted to cancel. Impossible to find an hour or two to talk in the phone. Heard nothing, cancelled my direct debit when still coming out two months later. Had a rude letter demanding £130 last month. Emailed complaints department twice, - I'm willing to pay the cancellation charge but they haven't acknowledged my original letter. No response to two email of complaints. They unlawfully took the money from my account last week. Have started a complaints procedure with the Finanical Ombudsman, this insurer takes the same stance as loan starks and thinks it has the automatic right to deduct funds from your bank account. I'm aware it's in their T and C's, - however that still doesn't mean it's lawful.”

Helpful Report

Posted 7 years ago

Hi Kevin, Thank you for your comments and taking the time to get in touch. I'm sorry to hear that you are not happy with the service that you have received. I believe that my colleagues in our Complaints team are looking into this for you and will be in touch accordingly? Kind regards Nicola

Posted 7 years ago

“Excellent price with added extras included which I did not receive from my last insurers, very helpful staff who explained things simply. quick and easy payment system. would recommend highly”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for your recommendation and letting us know that you are pleased with the service you have received from Autonet. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews