Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The operator called Martin on 09/05/17 offered to set my policy on the phone, but he never mentioned the it would cost me £15 to do it on the phone. That was a very unpleasant experience because I had planned to buy the policy online, which I did eventually, but as Martin offered his help, I agreed to let him do it for me, but he did not warn me about the extra fee for his help.”

Helpful Report

Posted 7 years ago

Hi Babak, Thank you very much for taking the time to review Autonet. For policies purchased over the phone, we do charge a £15 administration fee which was disclosed towards the beginning of the call. For policies purchased online, this fee is not applicable. If we can be of any further assistance, please let us know. Kind regards

Posted 7 years ago

“It's cheap, but beware if you do everything online they make it difficult to access documents. The Live Chat is very slow, and doing things through the call centre costs £15. In a way I wish I'd paid for the £5 document fee.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. When a policy is purchased over the phone, there is a £15 administration charge that is payable. This is not applicable if you purchase online. We do not charge for enquiries made over the phone though. We are sorry to hear that you are struggling to access your documents, If you would like any assistance with this, please can you let us know and we'd be happy to help. You can reach us at reviewsites@autonetinsurance.co.uk Kind regards Nicola

Posted 7 years ago

“easy website to use no questions”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to use our website. Kind regards Nicola

Posted 7 years ago

“good price and service - would recommend”

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Posted 7 years ago

Hi, Thank you for your recommendation and letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Rang as wanted to clarify a few things. Very helpful staff. Easy to complete the transaction.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know how pleased you were with our helpful staff. Kind regards Nicola

Posted 7 years ago

“Very easy to sign up. I went through a third-party site. Smooth transaction, but I have to wait for a few days to get my documents emailed because it's been done on a weekend.”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Easy to arrange and affordable”

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Posted 7 years ago

Hi, Thanks for letting us know that you found your insurance easy to arrange. Kind regards Nicola

Posted 7 years ago

“Fantastic service”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“simple online quotation and competitive price”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service online and the price from Autonet. Kind regards Nicola

Posted 7 years ago

“The on-line process was smoother and easier to use. I was particularly impressed by the detail that can be added in the no fault accident details which is far better than other providers which made a big difference to the premium. The after sales arrive is also very good. Best of all the premium beat the rest by over £200!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know how pleased you are with the online process from us. We are happy to hear how pleased you were with the price too. Kind regards Nicola

Posted 7 years ago

“I found it really easy to navigate around the website of my mobile phone and they have taken payment we will have to wait and see how good they really are so far so good ;)”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for letting us know how easy you found it to use our website using your mobile. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“simple and easy to use process”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the simple process from Autonet. Kind regards Nicola

Posted 7 years ago

“A very concise and user friendly site to us.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know how easy it was to use the site. Kind regards Nicola

Posted 7 years ago

“very simple and straightforward transaction to buy insurance. Hope it should not come to claiming! :-)”

Helpful Report

Posted 7 years ago

Hi, Thank you for letting us know how east you found it to transact with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Quick and easy”

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Posted 7 years ago

“Form was easy to complete and questions understandable. Could be better if the fonts where a little larger, but where readable Better than average form filling experience.”

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Posted 7 years ago

Hi, Thank you very much for taking the time to let us know that you found the form easy to complete overall. We will bear your comments about the font in mind. Kind regards Nicola

Posted 7 years ago

“Fast & simple”

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Posted 7 years ago

Hi, Than you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“I can tell you letter I'm not ready jet.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“GOOD PRICE, QUICK SIMPLE EASY TO USE SITE,”

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Posted 7 years ago

Hi Richard, Thank you for letting us know that you were pleased with the price and how easy our site was to use. Kind regards Nicola

Posted 7 years ago

“good service but for my premium to increase by 50% with having a claim free year and gaining no claims bonus was disappointing”

Helpful Report

Posted 7 years ago

Hi Nick, Thank you for taking the time to review Autonet and let us know that you are pleased with the service from us. We do always aim to be competitive and offer the best prices available to us as the time. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews