Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hole process of getting insured was quick easy”

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Posted 8 years ago

Hi Paul, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service at a very competitive rate”

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Posted 8 years ago

Hi William, Thank you for letting us know that you are pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Waiting time on the telephone was too long. Had a query and just wanted to check. Waited 20 mins and gave up.”

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Posted 8 years ago

Hi Joyce, Thank you very much for your comments. I'm sorry to hear that the call waiting time was so long. Please accept our apologies for this. We do aim to answer all calls as quickly as possible. If we can be of any further assistance, we do also offer a Live Chat facility from our website. Kind regards Nicola

Posted 8 years ago

“Bought insurance online via a comparison website. Set up monthly payments but had a change of mind and emailed them asking to pay in one payment instead. I had a phone call the next working day from a very helpful lady and it was sorted instantly. I have been kept updated via email regarding changes at every point. Fab service. Would recommend”

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Posted 8 years ago

Hi Kerry-Ann, Thank you very much for letting us know how pleased you are with the service that you received from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“The easiest and best decision I ever made was to switch my home insurance to Autonet.”

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Posted 8 years ago

Hi Sean, Thank you for your comments. We are pleased to hear that you are happy with Autonet. Kind regards Nicola

Posted 8 years ago

“Very helpful over the phone and quickly gave me a new quote”

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Posted 8 years ago

Hi Annie, Thank you for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Excessive charges”

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Posted 8 years ago

Hi Michael, Thank you very much for your comments. We place a great deal of importance on customer satisfaction and are looking into this for you. One of my colleagues will be in touch accordingly. Kind regards Nicola

Posted 8 years ago

“I wanted to do a change over of my van.totally the same make and model and yet asking for rip off charge of £92.insurers use to charge £25/£30...totally dissatisfied with autonet. ..people watch out for ripp off charges for making changes to your policy...certainly would not recommend and will definitely not renew in august. Would welcome autonet complaints to look into this..policy number 3910866CV001631 lal345@hotmail.com 07956552881.mr.h.lal”

Helpful Report

Posted 8 years ago

Dear Mr Lal, Thank you very much for your comments. I have now passed these on to our Complaints team, who will look into this and get back to you accordingly. Kind regards Nicola

Posted 8 years ago

“Easy process to complete application online. Cost of insurance was excellent. Documents arrived speedily by email. Would highly recommend to friends and colleagues.”

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Posted 8 years ago

Hi, Thank you very much for letting us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very fast and you text me to see if I understand what to do and got it done and it was the cheapest that's what it is all about”

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Posted 8 years ago

Hi Matthew, Thank you very much for letting us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Very good easy to do not problem nice and simple”

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Posted 8 years ago

Hi Jason, Thank you very much for letting us know that you found Autonet easy to deal with. Many thanks Nicola

Posted 8 years ago

“A very easy and convenient way of finding a good value insurance policy.”

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Posted 8 years ago

Hi Mark, Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy going process with excellent communication and good price too.”

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Posted 8 years ago

Hi Carlos, Thank you very much for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“I have never taken out an online policy of this type before and was a little apprehensive at first. However I found the Autonet website easy to navigate @ understand, I soon felt quite confident and completed the application with ease. I decided on taking out a buildings @ contents household Insurance as the quoatation I was given could not be beaten by any other provider. I will certainly be using Autonet again in the future.”

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Posted 8 years ago

Hi Michael, Thank you very much for taking the time to let us know how pleased you are with the service from Autonet. We look forward to doing business with you again in the future. Kind regards Nicola

Posted 8 years ago

“Took approx 3hrs to arrange vehicle insurance, over 2hrs of which on the telephone at my expense. Found much cheaper insurance online, even though brokered by the same company (autonet), and offered by the same insurer (aviva). Their system of passing the customer around to different 'departments' is infuriating, especially as it is quite clear that all these people are doing is reading out all your details again, and trying to sell you other forms of insurance at the appropriate moment. After they read you your address they ask about house insurance. After reading you your job details they ask about public liability insurance. On top of that, they start calling you to offer quotes for all these insurances you have refused. I think this company has been expanding, and has now lost any sense of appreciation for the customer, and especially for the returning customer. Having complained and tried to change to a cheaper policy, they still charged me an 'admin' fee for the initial policy, which more than halved any of the saving, which of course I should have been offered initially. On the whole this company are disreputable, and should only ever be used for one single year, and only if their policy shows up cheapest in your online search. Otherwise, spend your money elsewhere.”

Helpful Report

Posted 8 years ago

Hi Matt, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We are sorry to hear that you are not happy with all aspects of the service that you received. In terms of the prices offered, we always aim to be competitive within the marketplace. Sometimes this can mean that we offer different rates via our call centre compared to those offered over the internet. We do place a great deal of importance on customer satisfaction and take all feedback into consideration. In relation to your comments about additional products we do offer these to our customers if we feel they may be of benefit. However, we have now noted that you would not like any further marketing from Autonet. We do understand your frustration, but hope this explanation helps. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Fantastic. Or I especially and good to deal with a1”

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Posted 8 years ago

Hi Jeannette, Thank you very much for your comments and letting us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“They got all the info that I gave them wrong,it all had to be redone. I asked twice for printed policy. Not received one yet , not good up to now”

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Posted 8 years ago

Hi Roy, Thank you very much for your comments and taking the time to bring this to our attention. I will pass your comments on to the relevant department and arrange for the documents to be re-sent to you. Kind regards Nicola

Posted 8 years ago

“New customer sign up very easy, good price for home and contents insurance Very happy”

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Posted 8 years ago

Hi Gemma, Thank you very much for taking the time to get in touch and let us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Great customer service and can answer all the questions you have the best company I have used and cheap to which helps”

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Posted 8 years ago

Hi Bradley, Thank you very much for your comments and letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Seriously dubious company, representatives maintained that the underwriters required various pieces of id, contacted underwriters and after doing due diligence was found not to be the case, their reps apparently are using the id rouse to get you to take out different insurance policies after the policy you have is allegedly cancelled by the underwriter and they say they will get you a policy as all other companies will refuse you , IFED notified.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for taking the time to get in touch. We take customer feedback very seriously and would like to look into your comments. If you would like us to do this, you can get in touch by using reviewsites@autonetinsurance.co.uk. If you include your contact details, Autonet reference number and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews