Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Best value, good communications received documents quickly.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 5 years ago

“easy web based car insurance application”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 5 years ago

“Easy company to deal with”

Helpful Report

Posted 5 years ago

Hi Grant, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 5 years ago

“Hassle free to renew and quick response with documents.”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you found the renewal process hassle free. Kind regards Mollie

Posted 5 years ago

“Great insurance happy to help with problems”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 5 years ago

“Excellent price,,was easy to navigate,,very satisfied”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that the premium was competitive. Kind Regards Carly

Posted 5 years ago

“Very quick and the forms very informative and easy to follow”

Helpful Report

Posted 5 years ago

Hi Cyril, Thank you for your comments, we are pleased to hear that you found the online application quick and easy. Kind Regards Carly

Posted 5 years ago

“Great service straight forward no problems!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 5 years ago

“Easy to follow”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments, we are pleased to hear that you found the process easy to follow. Kind Regards Carly

Posted 5 years ago

“Would definitely recommend, all went smoothly for 3rd year running.”

Helpful Report

Posted 5 years ago

Hi Wendy, Thank you for your comments we are pleased to hear that your renewal went smoothly. Kind Regards Carly

Posted 5 years ago

Hi Wendy, Thank you for the recommendation we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 5 years ago

“Quick hassle free coverage. Cheap but with all the extras you don't get from the so called bigger insurance company's”

Helpful Report

Posted 5 years ago

Hi Alan, Thank you for your comments, we are pleased to hear that you found the process quick and hassle free. Kind Regards Carly

Posted 5 years ago

“Quick and easy to use - very concise process. Very happy”

Helpful Report

Posted 5 years ago

Hi Laura, Thank you for your comments we are pleased to hear that the process was easy to use. Kind Regards Carly

Posted 5 years ago

“I found everything very easy and manageable,nothing was an issue and all done within my budget.”

Helpful Report

Posted 5 years ago

Hi Ann, Thank you for letting us know that you found the process easy. Kind Regards Carly

Posted 5 years ago

“On the whole I am happy with the policy and the way your staff handled my renewal. However, I do have one serious gripe, and this applies to all insurance companies I have dealt with over the years, not only yourselves. Why do you always quote a ridiculously high renewal premium which you then reduce by 25% on a strength of one phone call? How much do you make each year from those who are unaware of this? More relevant to yourselves, how much business do you lose each year from those who look at the renewal offer, and immediately go elsewhere. It would be great if you could offer a sensible figure in the first place”

Helpful Report

Posted 5 years ago

Hi Eric, Thank you for your feedback, we do aim to get our customers competitive prices at new business and renewal stage. If you would like us to look into anything further please get in touch via reviewsites@autonetinsurance.co.uk Kind Regards Carly

Posted 5 years ago

“good price and fast to respond”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments, we are pleased to hear that the price was competitive. Kind Regards Carly

Posted 5 years ago

“Given 14 days to send further details of ourselves Only to receive a cancellation notice 2days later which added that we now have 7 days??? Very misleading!! We are in our early sixties,clean licenses,no endorsement Now required to send sooooo many details online to them after having to log on with Gov department etc WORST Nobody answers the phone!!! Last call was waiting 14 minutes And far too many buttons to press around about15 options Wasted 30 plus minutes of my life !! Eventually got thru on a number found /recommended on this site Nice enough young lady But!!! Put on hold for far too long again I assume they heard as I started shouting hello hello!! She then answered and said she would need more time!!!!!!! I suggested that I would like her to contact me via our two mobile numbers or our e/mail which they hold on our file Let’s see???? Terrible Service up to now!”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“Quick and easy to arrange online with no problems. Cover to suit my needs at a good rate.”

Helpful Report

Posted 5 years ago

Hi Janine, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 5 years ago

“I found Autonet easy straight forward and no messing about,all this coming from someone who has limited patience with form filling. Add the fact that Autonet were over a hundred pounds cheaper than my renual quote made me very happy to say the least.”

Helpful Report

Posted 5 years ago

Hi Craig, Thank you for the comments, we are pleased to hear you found the process simple and straight forward. Kind regards Mollie

Posted 5 years ago

“Very easy to get a quote friendly staff”

Helpful Report

Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews