Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found online, really easy to complete transaction and very competitive price”

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Posted 8 years ago

Hi Mrs Neave, Thank you very much for your comments and letting us know that you were pleased with the price and how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Very good prices very pleased”

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Posted 8 years ago

“No problems so far - my only negative comment would be that the excesses are which I must have agreed to at some time are not particularly clear”

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Posted 8 years ago

Hi Jane, Thank you very much for your comments and letting us know that you are happy with the service so far. If you require any further information on your excess, please let us know and we will be happy to help. Kind regards Nicola

Posted 8 years ago

“great price,great feedback,whats not to like”

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Posted 8 years ago

Hi James, Thanks for letting us know how pleased you are with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“Very reasonable price best on all comparison sites easy to set up”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know that you found your insurance easy to set up. Kind regards Nicola

Posted 8 years ago

“Good European insurance cover”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the cover you have purchased. Kind regards Nicola

Posted 8 years ago

“Everything is very easy and quick to do. Would recommend it to everyone.”

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Posted 8 years ago

Hi, Thank you very much for your recommendation and letting us know that you were pleased with how easy it was dealing with Autonet. Kind regards Nicola

Posted 8 years ago

“Good pricing easy to use website”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the price and how easy it was to use our website. Kind regards Nicola

Posted 8 years ago

“Perfect Company! I very very like!”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“You need to spend at least 45 minutes on the phone to get even the simplest tasks done, which is expensive on both ends. None of the staff really know what they're talking about, meaning you get put on hold over and over while they try and figure out what the thing on their computer screen actually means. Shouldn't they have been trained to use a simple system so it can be efficient and simple for everyone? I'm not one to write bad reviews but I've spent about 4 hours on the phone this week just to set up one policy and cancel another policy for my business. I will never use Autonet Insurance again. Like most things, you get what you pay for. It's clear their staff are poorly trained, most likely poorly paid and there is definitely a general lack of understanding between staff and the system (I've dealt with 5 or 6 different people none of whom could work out what was going on without several episodes of putting me on hold)”

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Posted 8 years ago

Hi, Thank you very much for your comments and taking the time to bring this to our attention. We place a great deal of importance on customer feedback and will listen to the call recordings to investigate what has happened. We will provide the relevant training to our staff as applicable. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“easy online site but had call centre option if needed”

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Posted 8 years ago

Hi Dean, Thank you for letting us know that you found Autonet easy to deal with online. We are pleased you were happy with the service received. Kind regards Nicola

Posted 8 years ago

“PROVIDED BEST DEAL”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know you were pleased with the deal from Autonet. Kind regards

Posted 8 years ago

“It was quick and simple. Though not required for me I am sure if there were any issues or questions that require advice or confirmation picking up the phone would resolve this. All the documents were clear and easy to understand, but like above you know there will be an expert to advise. I have not made a claim, and I hope I won't need too, but I am confident they would take charge to guide you through the what is required.”

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Posted 8 years ago

Hi Kenneth, Thank you very much for taking the time to let us know that you found it quick and simple to deal with Autonet. we are pleased to hear that you found the documents clear and easy to understand too. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Very good customer service, lower price than previous year with additional cover. No costs for change of use on commercial insurance. Thanks”

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Posted 8 years ago

Hi Martin, Thank you for lettingus know that you are pleased with the price and customer service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Very quick and very good value for money.”

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Posted 8 years ago

Hi Micheal, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“simple steps to insure”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you found Autonet simple to deal with. Kind regards Nicola

Posted 8 years ago

“Quick and easy to renew on the Internet and good cover”

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Posted 8 years ago

Hi Davina, Thank you very much for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Great value and a great price”

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Posted 8 years ago

Hi Michael, Thank you very much for letting us know you are pleased with the value you received from Autonet. Kind regards Nicola

Posted 8 years ago

“I received my renewal and was able to complete this online very quickly. I would recommend this service to friends and family”

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Posted 8 years ago

Hi, Thank you very much for your recommendation, we are pleased that you are happy with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Autonet Insurance was quick and easy. I already knew how much the previous insurer was asking and Autonet came out best with the cheapest amount but for exactly the same cover. Top marks Autonet”

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Posted 8 years ago

Hi Jayne, Thank you very much for letting us know how pleased you were with the price and efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews