Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just sold my car in October which was insured in June for a premium of £170 approx. I contacted Autonet on a premium phone line which took 25 mins to answer only to be told I will be charged 50% of the premium for the 3 months insurance plus a £75 admin fee. I was told I will get a £14.00 refund. This is no more than daylight robbery, do not use this company.”

Helpful Report

Posted 8 years ago

Hi Garry, Thank you very much for taking the time to get in touch. I'm sorry to hear that you are not satisfied with all aspects of the service that you have received from Autonet. Please accept our apologies for the length of time taken to get through to us. This is not the level of service that we usually expect to provide and have plans in place to address this. The phone numbers that we provide for existing customers are "03" numbers that are classed as local rate and are included in the call packages for many providers (you may want to check this with your provider though). When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering the policy. If a policy is cancelled before the end of the 12 month term, charges are applied to cover the costs incurred by Autonet. For example, if a policy is purchased via an online comparison site, Autonet still need to pay a fee to them. These charges are explained prior to the policy being purchased. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Found this website on moneysupermarket which had very good reviews so decided to get head saved myself nearly £80 on my renewal, easy to do online done in five minutes. No that's what I call a stressfree car insurance site”

Helpful Report

Posted 8 years ago

Hi Richard, Thank you very much for your comments and for taking the time to let us know that you were pleased with the service that you have received from Autonet. We are happy to hear that we were able to save you some money. Kind regards Nicola

Posted 8 years ago

“Competitively priced but also including all the options I required”

Helpful Report

Posted 8 years ago

Hi Mark, Thank you for your comments and letting us know that you were pleased with the competitive price from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and easy to set up. Easy to follow all screens on webpage and very explanatory. I hope the service with all future enquiries is as satisfactory.”

Helpful Report

Posted 8 years ago

Hi Marie, Thank you very much for letting us know how quick and easy you found it to set up your insurance by using our website. Kind regards Nicola

Posted 8 years ago

“Simple easy to use”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to let us know you found it easy to deal with Autonet, Kind regards Nicola

Posted 8 years ago

“it was quick and easy to understand especially as im not good with the internet.”

Helpful Report

Posted 8 years ago

Hi Joshua, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Reasonable price and friendly service.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the friendly service. Kind regards Nicola

Posted 8 years ago

“Good price and easy site.no problems”

Helpful Report

Posted 8 years ago

Hi Martin, Thank you for letting us know that you were happy with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Price and insurance package.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“easy to use website”

Helpful Report

Posted 8 years ago

Hi Elaine, Thank you very much for taking the time to review Autonet and let us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“simple to use web site”

Helpful Report

Posted 8 years ago

Hi Mr Stewart, Thank you for letting us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“Very Easy to insure my vehicle”

Helpful Report

Posted 8 years ago

Hi, Thank you for letting us know that you found it easy to insure your vehicle. Kind regards Nicola

Posted 8 years ago

“Easy to do”

Helpful Report

Posted 8 years ago

Hi, Thank you for letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Complete shysters, steer clear. Have had to report them twice to the Ombudsman. Once for changing policy terms between me obtaining a quote and taking out the policy although it was within 14 days. Autonet also had incorrect claims information on my record that they are refusing to remove. If you are unfortunate enough to have a policy with them, do not use them for a windscreen chip repair as this will also go on your claims history despite them advising during the booking that this won't go on your history. Their customer service is appalling, typical wait times in my experience for someone to answer the phone is over 20 minutes. There is nothing good about this company at all.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. Please accept our apologies for the length of time it took for you to get in touch with Autonet. This is not the service that we usually expect to provide and have plans in place to address this. In terms of your comments about the policy terms I believe that the terms changed between your quote and the time you purchased the policy. When we looked into this, Autonet agreed to honour the original terms. In relation to your comments about claims, there was one claim declared on file before you came to Autonet. In order to amend or discuss this claim, you would need to discuss this with your previous insurer. Whilst you were insured with Autonet, a windscreen claim was made. This claim does not affect your no claims discount, but will still be noted on your claims history as some insurers do use this as part of their rating criteria for obtaining prices. I understand that you were not happy with the service received, but do hope this reply goes some way to explaining it for you. Kind regards Nicola

Posted 8 years ago

“Incredibly quick to arrange Motor Insurance over the NET. Haven't had cause to use the cover provided yet and fingers crossed I never will!”

Helpful Report

Posted 8 years ago

Hi Sharron, Thank you very much for letting us know how quickly you were able to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Tripled my premium because I had wrong date on previous accident claim so they assumed I'd had 2 accidents, corrected the information made no change to premium even though on comparison site they could offer me insurance a third cheaper. Avoid poor service poor value for money I will not use again, feel trapped with them as cancellation charges are astronomic..”

Helpful Report

Posted 8 years ago

Dear Mr Monk, Thank you very much for your comments. We are sorry to hear that you are not satisfied with all aspects of the service that you have received from Autonet. We take your comments seriously and have looked into this for you. When the date of the accident was updated, it meant that the accident had happened within 3 years of your policy starting. This affected the premium that the insurer charged as it is one of the rating factors they base their prices on. In terms of the cancellation charges, these are made in order to cover the costs incurred to Autonet. For example, if a policy is purchased on a comparison website, Autonet have to pay a fee for the business. If the policy is cancelled, Autonet still get charged the fee. Our cancellation fees are explained prior to a policy being purchased. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“best price on net saving £200 on renewal cost”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. We are pleased to hear that we saved you money. Kind regards Nicola

Posted 8 years ago

“I was very happy with the quote given”

Helpful Report

Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the quote from Autonet. Kind regards Nicola

Posted 8 years ago

“Very competitive quote and very straightforward sign up”

Helpful Report

Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the quote and service from Autonet. Kind regards Nicola

Posted 8 years ago

“Yes, I am very happy”

Helpful Report

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews