Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to deal with and excellent prices”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Absolutely disgusting behaviour from this company today. Was asked to call them today. Did so, was told the policy they had offered was invalid due to incorrect details (not given by me). Policy not due to start until late June. They wanted to add £179 to policy. They also wanted £37 to change my address! When I tried to exercise my right to cancel, they wanted to charge me £25 to cancel a policy (which by their own admission is not a valid policy because they don't have correct details!). I also asked to see a copy of policy in post (which they can't send me because they don't know my address..... ) so they are trying to enforce a policy which they know is invalid, as they cannot confirm who I am, nor do they know where the vehicle is registered to provide the appropriate insurance. I asked several times to have my contact preferences changes to post. They refused to do this, and said they'd send me correspondence via email. One hour and 40 minutes later I gave up. They are clearly going to try and extort money out of me for a policy they can't honour and is invalid (their words). When I told them I'd simply cancel direct debit, they said they'd take me to court for breach of contract. A contract they admit is invalid! They refused to waive £25 Fee, even though they can't honour policy any longer! This is disgusting behaviour. Its extorsion. I advise everyone to NEVER use this company. Ever. Will be reporting to Ombudsman. Have warned my bank too, who have black listed them for further transactions.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for taking the time to get in touch, we are sorry to her you aren't happy. I have reviewed your file and can see it is currently with our complaints team. Kind regards Mollie

Posted 4 years ago

“I’ve only just set up my car insurance so cannot comment on service afterwards.”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“I was directed here five times with the cheapest quote from any other. Very easy to use.”

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Posted 4 years ago

Hi Davey, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Straightforward, clear and concise website. Easy to navigate. Good price.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process straight forward. Kind regards Mollie

Posted 4 years ago

“i'm amazed at just how easy autonet made the often painful exercise of insuring a vehicle, well done!”

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Posted 4 years ago

Hi Alan, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Premium was good until the extras were added which added £75.00 to the amount !!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our customer service team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“Easy and straight forward”

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Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“All nice and easy to complete.”

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Posted 4 years ago

Hi Sandra, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Very competitive”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Good quote, easy to do business with.”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Great online service and customer service very helpful”

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Posted 4 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“very quick and easy everything explained in detail would recommend”

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Posted 4 years ago

Hi, Thank you for the recommendation, we are pleased to hear you found the quick and easy to complete. Kind regards Mollie

Posted 4 years ago

“Quick set up of my new insurance. V pleased and reasonable price too”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process quick to set up. Kind regards Mollie

Posted 4 years ago

“Good insurance policy with all the essential extras as standard”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Very Impressed, Great Price, Easy to use,almost looking forward to next year so I can use them for my Van Insurance Again!!”

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Posted 4 years ago

Hi Mick, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“easy to deal with and very competitive quote”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Efficient, and on the ball when sorting out claims. Our Claim was handled smoothly and there were no interruption to our business. would highly recommend”

Helpful Report

Posted 4 years ago

Hi Dawn, Thank you for letting us know you found claims process smooth. Kind regards Mollie

Posted 4 years ago

“This quote is very reasonable and I found it very easy to fill in the form with the information I was asked to provide.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Quick easy and reasonably priced”

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Posted 4 years ago

Hi James, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews