Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Directed to the Autonet Website via Go Compare. Great competitive price and included options as standard that a lot of other insurers would charge extra for. Very simple and intuitive website made the whole process very easy”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Buying insurance was quick and easy and a competitive price”

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Posted 8 years ago

Hi Johanna, Thank you for letting us know that you found it quick and easy to purchase with Autonet. Kind regards Nicola

Posted 8 years ago

“has a senior citizen not very good with computars I found it quite easy”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you found it easy to deal with Autonet, Kind regards Nicola

Posted 8 years ago

“Good range of cover including breakdown and legal cover and competitive pricing”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and range of cover available from Autonet. Kind regards Nicola

Posted 8 years ago

“SIMPLE STRAIGHTFORWARD TRANSACTION. Of course the proof of any policy comes when you have to call on it so any thoughts at this stage are perhaps a little premature?”

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Posted 8 years ago

Hi, Thank you for taking the time to get in touch and let us know that you found it easy to deal with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Rip off artists. Took out a policy, paid and two days later got a call querying claims history. Went through this and they offered an alternate price £2400 higher. Obviously I did not take. They also failed to cancel the policy I had paid for. I called in two days later and had to pay for two days for their mistake plus £50 cancellation. Over the years we have had several vans insyed via them. Never again”

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Posted 8 years ago

“Best quote with most extras included”

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Posted 8 years ago

Hi Paul, Thank you for your comments and letting us know that you are pleased with the quote from Autonet. Kind regards Nicola

Posted 8 years ago

“Cheapest Quote”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the quote from Autonet. Kind regards Nicola

Posted 8 years ago

“its much cheaper.”

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Posted 8 years ago

Hi Dipak, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“I am giving a 1 because I could not give less.on the 28/12/16 I tried to get in touch for a change of vehicle,4 times of 40mins on hold,eventually spend 50mins on line to try to get the change through.There system would not allow my company to process the change,they could only suggest they cancel the policy and take me out a new one.Perhaps you will understand my anger when I find out that it would be the same company I was with!!I have heard how great your staff are and all the volunteer work they do,well it's just a shame they cannot do the work that pays them!I will never insure with autonet again and I am not prepared to just let this go as this company has cost me a lot of money.Just for the record the quote for the new policy they wanted to sell me was 490,I took it out with Hastings for 290 with a much less excess”

Helpful Report

Posted 8 years ago

Hi Brian, Thank you very much for taking the time to get in touch and bringing this to our attention. We place a great deal of importance on customer feedback and take your comments seriously. I have passed this information on to my colleagues in our Complaints team and someone will be in touch to discuss this with you. Kind regards Nicola

Posted 8 years ago

“Easy and good price thanks”

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Posted 8 years ago

Hi, Thank you for letting us know that you found Autonet easy to deal with and that you were pleased with the price. Kind regards Nicola

Posted 8 years ago

“The price and cover were both very competitive”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the price and cover from Autonet. Kind regards Nicola

Posted 8 years ago

“Spent 30 minutes listening to a recording of them bragging about the quality of their service. They never answered!”

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Posted 8 years ago

Hi Nick, Thank you for your comments. We are sorry to hear that you found it difficult to get in touch with Autonet. Please accept our apologies for this. We have been experiencing high call volumes lately and have plans in place to address this. Kind regards Nicola

Posted 8 years ago

“The process for my insurance was clear and concise. There was no hidden jargon and this was all quite straightforward.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your comments and letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“The price and cover were both very competitive”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the policy that you have purchased. Kind regards Nicola

Posted 8 years ago

“VERY EASY AND QUICK TO USE”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know how quick and easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to use on site. Also very friendly when on the phone.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you found it easy to use our website and that our advisers were friendly. Kind regards Nicola

Posted 8 years ago

“good price, good excess and very easy website”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet. We are happy to hear that you found the website easy to use. Kind regards Nicola

Posted 8 years ago

“Easy and professional to deal with.”

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Posted 8 years ago

Hi Andrea, Thank you for your comments and letting us know that you were pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“Really easy to use and was getting good feedback online so decided to give it a go!”

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Posted 8 years ago

Hi Steve, Thank you for your comments and letting us know that you found Autonet easy to use. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews