Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to transact with to start insurance”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found us easy to deal with. Kind regards Nicola

Posted 8 years ago

“Its very easy to access and the most important cheap.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the ease of access and the price from Autonet. Kind regards Nicola

Posted 8 years ago

“Great service, very easy to use and the best quote I had”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“simple to arrange insurance and very good price.”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the price and that you found it easy to arrange your insurance with Autonet. Kind regards Nicola

Posted 8 years ago

“simple easy to use website”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with how easy our website was to use. Kind regards Nicola

Posted 8 years ago

“AVOID THIS AUTONET AT ALL COST THERE AGGRESSIVE TACTICS TO EXTORT MORE MONEY FROM YOU & THREATEN TO INSTRUCT A DEBT COLLECTING AGENCY IF YOU DONT PAY UP! I HAD VAN INSURANCE WITH THEESE CROOKS & 11MONTHS IN I RANG THEM TO SAY I HAD SOLD MY VAN & TO CANCEL THE POLICY WHICH THEY TOLD ME WOULD BE DONE & THERE WAS NO CHARGE, 4 WEEKS LATER THEY SENT ME A THREATNING TEXT DEMANDANDING A £55 PAYMENT FOR AN INSTALLMENT ON THE NEW POLICY FOR THE VAN ID SOLD & CANCELLED WITH THEM, WHEN I RANG THEM THEY WERE DOWNRIGHT RUDE & DEMANDED THE PAYMENT & I REQUESTED A COPY OF THE TRANSCRIPTS FROM THE CONVERSATION WHICH TOOK THEM 2 WEEKS TO GET BACK TO ME ON THEN DEMANDED A £10 FEE TO SEND A COPY TO ME! & THEY WANTED PROOF OF THE SALE OF THE VAN WICH I SENT 3 TIMES BECAUSE THEY SAID THEY NEVER GOT IT?!! FAMILIAR PATERN EMERGING HERE! ISSUES ARE STILL ONGOING & ITS COST ME 3HRS + OF MY TIME ON THE PHONE IN WHICH I FULLY INTEND TO BILL THEM FOR MY TIME WASTED NOT TO MENTION THE STRESS CAUSED. THEY WILL GIVE YOU A FANTASTICALLY CHEAP QOUTE TO REEL YOU IN & ONCE THEYVE GOT YOUR MONEY THEY WILL CONTACT YOU SAYING THEY HAVENT RECIEVED PROOF OF NO CLAIMS & THREATEN TO CANCEL YOUR POLICY THEN MAKE DEMANDS TO EXTRACT MORE CASH FROM YOU SO BE WARNED AUTONET WILL RIP YOU OFF & MAKE THREATS OF DEBT COLLECTING AGENCYS KNOCKING ON YOUR DOOR.AUTONET ARE PART OF A LARGER GROUP OF INSURANCE COMPANYS SO CHECK WHO THEY ARE & AVOID AVOID AVOID”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are not happy with all aspects of the service that you have received. We place a great deal of importance on customer satisfaction and would like to look into this for you. If you would like us to do this, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Straightforward very easy to deal with.”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Easy site to navigate, clear instructions, flexibility in allowingex company car driver of many years to apply for relatively inexpensive insurance in a timely manner, really impressed and stood out against competition in a ever changing market. Well done!”

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Posted 8 years ago

Hi Paul, Thank you very much for taking the time to review Autonet and let us know that you found it easy to use our website. We are pleased to hear that you are happy with the service so far. Kind regards Nicola

Posted 8 years ago

“Quick easy to use no fuss and good value for money”

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Posted 8 years ago

Hi Terry, Thank you for taking the time to review Autonet and let us know that you are pleased with the service and the value for money that you have received. Kind regards Nicola

Posted 8 years ago

“quick and easy use on line. cheapest too”

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Posted 8 years ago

Hi Steve, Thank you for letting us know that you are pleased with the price from Autonet and that you found our online service easy to use. Kind regards Nicola

Posted 8 years ago

“QUICK & EASY TO USE WEBSITE. CHEAPEST QUOTE BY MORE THAN £40. VARIOUS OPTIONS FOR MY INFO TO BE OR NOT BE PASSED ON TO OTHER PARTIES.”

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Posted 8 years ago

Hi, Thank you for letteing us know how easy you found it to use our website. Wea re pleased to hear that you are happy with the price. Kind regards Nicola

Posted 8 years ago

“Awesome easy to use”

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Posted 8 years ago

Hi Luke, Thank you for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Shocking company. I would advice everyone against taking out insurance with autonet! Huge phone bill for me trying to figure out if I'm insured because they are hugely incompetent!!!!! Very angry customer.”

Helpful Report

Posted 8 years ago

Hi James, Thank you very much for taking the time to get in touch. We are sorry to hear that you are not happy with all aspects of the service that you have received from Autonet. I will pass this to our Complaints team to look into. Kind regards Nicola

Posted 8 years ago

“Have not spoken to anybody directly but found the website very easy to use”

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Posted 8 years ago

Hi James, Thank you for taking the time to review Autonet and let us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“I have sadly had to have several communications with Autonet's customer service team since recently taking out insurance and at every single stage, they seem to have gone out of their way to be unhelpful and obnoxious. One thing they seem to like to do is use their own 'in-house' language for things that as a customer, I would have no idea what they mean. When you ask them to explain in lay-terms, I've been met with bad attitude and a general unhelpfulness. Staff are obviously trained to speak from a script and to never deviate which results in them repeating the same phrase over and over despite me explaining that repetition won't help a customer understand their position more. In fact their unhelpfulness was so profound that after spending hours on the phone to them back and forth, I collapsed into a heap of tears from utter frustration at their belligerent attitude. They ask you to provide documentation for things I've never been asked to by an insurance company before (such as my passport to confirm that our vehicle will be stored at home overnight!!) I've no issue with providing ID but how the heck does a passport assure them that our vehicle is being stored at home? I can only assume Autonet pay their staff a dismal wage in order to make them as competitive as they are. We all know that if you pay peanuts, you get monkeys which sadly is exactly what the staff at Autonet are! If you can afford to go elsewhere, I heartily recommend you do. God help us if we ever need to claim!”

Helpful Report

Posted 8 years ago

Hi Janet, Thank you for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not satisfied with all aspects of the service that you have received from Autonet. We take customer feedback very seriously and will look into this for you. Kind regards Nicola

Posted 8 years ago

“Cheapest price”

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Posted 8 years ago

Hi Ella, Thank you for taking the time to review Autonet. We are pleased that you're happy with the price. Kind regards Nicola

Posted 8 years ago

“avoid them. After changing the address, they charged us £35 "insurance arrangement fee" plus increased the insurance price by £300 a year, that resulted £741 a year! the value of our car is £750. Such a rip off! when trying to get to them over phone , always being told someone would get back to me that never happen. Took me 6 month to cancel the insurance and we still been charged £75 cancellation fee! stay away from them.”

Helpful Report

Posted 8 years ago

Hi Rita, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. When an insurance policy is purchased, it is a 12 month policy that is based on the information available at the time. If this information changes, (such as a change of address), there may be a change in the price of the policy. This new price is set by the Insurer rather than Autonet and will be based on the rating factors of the new post code area. As you moved to London, this area does attract a higher premium. If a policy is cancelled, charges do apply in order to cover the costs incurred to Autonet. These charges are explained prior to the policy being purchased. Kind regards Nicola

Posted 8 years ago

“Very impressed with the purchase price of my insurance. Fantastic price; no other insurer came close to your quote, which not only included personal accident cover, windscreen cover, personal possessions cover and sound equipment cover, but also the following additional benefits: a courtesy vehicle, driving abroad and loss of keys cover. Well done Autonet; I will definitely be recommending your company to family and friends.”

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Posted 8 years ago

Hi Angie, Thank you very much for letting us know how pleased you are with the price and level of cover that you have purchased. We are happy to hear that you would recommend Autonet. Kind regards Nicola

Posted 8 years ago

“Cheapest quote with decent additional cover- legal insurance, etc...”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and level of cover that you have purchased. Kind regards Nicola

Posted 8 years ago

“PAIN FREE INSURANCE TAKEN OUT FOR MY NEW CAR”

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Posted 8 years ago

Hi Andy, Thank you very much for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews