Name: Autonet Insurance
Rating: 4.46

“Had a few hiccups getting documents that were required and difficulty using a search engine to add all relevant information. Only been insured for a few weeks so a little early to comment. Deal however was good when comparing car insurance”

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Posted 7 years ago

Hi Tanya, Thank you for your comments and taking the time to get in touch and let us know about your experience with Autonet. I can confirm that we now have all the documents that we require, but if we can be of any further assistance please let us know. Kind regards Nicola

Posted 7 years ago

“quick easy and affordable”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the service that you have received from us Kind regards Nicola

Posted 7 years ago

“Made easy to buy car insurance online”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it easy to deal with Autonet online. Kind regards Nicola

Posted 7 years ago

“I found Autonet Protect Plus on the gocompare van insurance comparison site. Easy to use, everything included in the price, only insurance company to offer this! Gladiator, my existing provider quoted me £1151 to renew! The same company came up as £946 on gocompare... still too much! The best price was £546, ironically, with Autonet, but this didn't offer the extras I wanted included in my policy. At just £645.03, Autonet Protect Plus offered all the extras, windscreen cover, personal accident cover, legal assistance, courtesy vehicle, protected NCB AND breakdown cover, (which I already have with VW but as it was included... why not!) Superb from start to finish.”

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Posted 7 years ago

Hi, Thank you very much for taking the time to get in touch and let us know how pleased you are with the price of the overall package that you have purchased from Autonet. We are happy to hear that you found us easy to deal with online. Kind regards Nicola

Posted 7 years ago

“Simple and clear”

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Posted 7 years ago

Hi Joshua, Thank you for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 7 years ago

“Quick service”

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Posted 7 years ago

“Very poor customer service! Issue between the data coming from the aggregator (CompareTheMarket) and AutoNets policy admin system. Consequently received a text a few days after agreeing a policy and premium; that additional cost being added to that premium and this had been charged to my card without confirming with me first. Apparently this is buried in AN's terms and conditions, that they can do this. Incidentally data had been entered correctly on the aggregator but ANs representative implied that the screen shots I sent to show this could have been manipulated - effectively calling me a liar. Cancelled policy and they still want to charge me a admin fee. Is this really a company you would want to service a claim. Even have to wait for someone to call me to raise a complaint as no one available to do so. Exceptionally Unimpressed. Steer Clear!!”

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Posted 7 years ago

Hi Daniel, Thank you for your comments and taking the time to get in touch. We are sorry to hear that you are not happy with the level of customer service that you have received. We take your comments seriously and have passed your message to our Complaints team, where one of my colleagues will investigate this and contact you accordingly. Kind regards Nicola

Posted 7 years ago

“Very poor customer service! Issue between the data coming from the aggregator (CompareTheMarket) and AutoNets policy admin system. Consequently received a text a few days after agreeing a policy and premium; that additional cost being added to that premium and this had been charged to my card without confirming with me first. Apparently this is buried in AN's terms and conditions, that they can do this. Incidentally data had been entered correctly on the aggregator but ANs representative implied that the screen shots I sent to show this could have been manipulated - effectively calling me a liar. Cancelled policy and they still want to charge me a admin fee. Is this really a company you would want to service a claim. Even have to wait for someone to call me to raise a complaint as no one available to do so. Exceptionally Unimpressed. Steer Clear!!”

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Posted 7 years ago

Hi Daniel, Thank you for your comments and taking the time to get in touch. We are sorry to hear that you are not happy with the level of customer service that you have received. We take your comments seriously and have passed your message to our Complaints team, where one of my colleagues will investigate this and contact you accordingly. Kind regards Nicola

Posted 7 years ago

“Quick easy and very organised”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Top class”

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Posted 7 years ago

Hi Molade. Thank you for your comment and taking the time to review Autonet. Kind regards Nicola

Posted 7 years ago

“I am your returning customer. With my previous car, everything was ok. What I would like to see is a detailed summary of what I pay for /before I press PAY button/. The registration process is easy. The wording is clear.”

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Posted 7 years ago

HI Joanna, Thank you for your continued custom and taking the time to let is know that you are pleased with service from Autonet. I will pass your comments about the detailed summary on to the relevant department for them to consider. Kind regards Nicola

Posted 7 years ago

“Cheaper price saved £42”

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Posted 7 years ago

Hi, Thank you very much for taking the time to review Autonet and letting us know that you are pleased with the price. Kind regards Nicola

Posted 7 years ago

“renewal was quick and efficient. Telesales person explained pathway with ease . overall good experience of renewal process”

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Posted 7 years ago

Hi, Thank you very much for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“It was very easy to use and sort out”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found t easy to use Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and straight forward to deal with. Excellent service to date,”

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Posted 7 years ago

Hi Richard, Thank you for your comment and letting us know that you were pleased with the excellent service from Autonet. Kind regards Nicola

Posted 7 years ago

“A good experience in the world of car insurance . Clear , concise and competitive . I knew exactly what I was geting with no jargon or hidden extras . Great service .”

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Posted 7 years ago

Hi Roger, Thank you very much for taking the time to get in touch and to review Autonet. We are pleased to hear that you were happy with the service that you received. Kind regards Nicola

Posted 7 years ago

“Absolutely shocking company...was with them for a year and when it came to renewal time I was working away so couldn't say I didn't want a renewal with them...the policy renewed at more than double the price of the first year when I have never claimed. I will be taking this to the insurance ombudsman”

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Posted 7 years ago

Hi Stuart, Thank you very much for your comments and taking the time to get in touch. We are sorry to hear that you are not happy with the level of service that you have received and have passed your comments to our Complaints team to look into. Kind regards Nicola

Posted 7 years ago

“it was the cheapest quote to include legal expences”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the price. Kind regards Nicola

Posted 7 years ago

“all went easy no problems if next years renewal is low will use again”

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Posted 7 years ago

Hi Peter, Thank you for taking the time to review Autonet and let us know that you are pleased with the service that you have received. Kind regards Nicola

Posted 7 years ago

“Was very easy to use web site and was very competitive prices will be sure to recommend to friends and colleagues”

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Posted 7 years ago

Hi, Thank you very much for your recommendation and letting us know that you are pleased with how easy it was to use our website. Kind regards Nicola

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Autonet Insurance Reviews