Name: Autonet Insurance
Rating: 4.46

“Never ever take a policy from this bogus insurance company. In this 21st century, without sending an email, communicated via post letters (they say), however, we haven't received any letters. They cancelled the policy, without even contacting us, and very conveniently deducted 268 pounds. This is not professional behaviour before the policy is cancelled, they should make sure that the customer is informed. I am totally gutted at such irresponsible behaviour. This is not acceptable.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“AVOID and Stay Clear! Customer service is abysmal. Part way into my cover, wanted to purchase a BMW X5, told they could not cover this vehicle as their underwriters did not insure X5's, not exactly an exotic sports car is it! Purchased a Bmw 320D instead had to pay a further £179, which I did, but only due to the poor service cancelled my policy less than a week later, they not only retained the full £179 but most of my money paid to date- issued a complaint, weeks later no response, chased today, told by their live chat do not deal with complaints- someone will be in contact, clearly they are holding onto funds due back to me- AVOID- go with a viable insurance company, these insurance brokers will rob every penny possible if you have to cancel down the policy!!”

Helpful Report

Posted 4 years ago

Hi Glynn, Thanks for taking the time to leave a review. We appreciate your feedback and we are sorry to hear you aren't happy. Your details are currently with our complaints team who will contact shortly. Thanks Annabel

Posted 4 years ago

“I paid the amount that was presented to me on the website less the discount quoted only to receive a call saying I had underpaid by £70 I won’t be paying this”

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Posted 4 years ago

Hi, We are sorry to hear that you aren't happy with our online renewal process. We have passed your details to our complaints team and someone will be in touch shortly. Thanks Annabel

Posted 4 years ago

“AVOID this company. Took out insurance with them online and immediately received an email asking for a further £15 admin charge. Phoned them and after about half an hour on hold got through to someone who I couldn’t get a sensible answer from. I emailed telling them I was disputing the admin charge and today they’ve gone ahead and simply helped themselves and have billed my card. AVOID this violent at all costs - pay a little extra and go somewhere reputable. Dread to think what they must be like to try and claim from. AVOID!”

Helpful Report

Posted 4 years ago

Hi Robin, We are sorry to hear you aren't happy with our service. We have passed your details on to our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“AVOID this company. Took out insurance with them online and immediately received an email asking for a further £15 admin charge. Phoned them and after about half an hour on hold got through to someone who I couldn’t get a sensible answer from. I emailed telling them I was disputing the admin charge and today they’ve gone ahead and simply helped themselves and have billed my card. AVOID this violent at all costs - pay a little extra and go somewhere reputable. Dread to think what they must be like to try and claim from. AVOID!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team. Kind regards Mollie

Posted 4 years ago

“Incompetent”

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Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are sorry to hear that you are not happy with our service currently. We have passed your details to our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Very clear”

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Posted 4 years ago

Hi Sarah, Thanks for taking the time to get in touch. We are glad the information has been clear. If you wish to discuss anything further please email reviewsites@autonetinsurance.co.uk and we can look into this for you. Thanks Annabel

Posted 4 years ago

“Horrible and most of these reviews are fake. Check out better websites for reviews. They cancelled my whole policy over an honest mistake forgetting to declare a 3 and half year old speeding ticket. Most firms just charge an extra £40 ...but these guys ramped up the premium to 50% extra. Then because I accidentally checked a box as 'married' for my common-law-partner they just offered me a new policy cancelling my old one with a much higher figure.”

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Posted 4 years ago

Hi Adil, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy. We have passed your details on to our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“This is one of the most unprofessional money grabbing organisations I have had the misfortune to deal with. Instead of picking up the telephone to say they couldn't open documents they required they sent a bullying and threatening letter which was received with less than 9 hours to deal with. They quoted my wife a figure for resolution then increased it the next day without notifying her. Instead of working with my wife and I they put obstacle upon obstacle to NOT allow her to have an insurance policy. Their standard letters are nothing but intimidating. Customer Service ... Well let's be fair they don't have a clue! We had a quicker response to provide information within minutes of dealing with 2 other insurance companies. In reality I would prefer to offer a negative score ...”

Helpful Report

Posted 4 years ago

Hi Brian, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards, Annabel

Posted 4 years ago

“I rang and tried to cansel insurance and they hung up on me”

Helpful Report

Posted 4 years ago

Hi P W Collins, We are sorry to hear that we haven't met your expectations. We have passed your details on to a team member who will contact you shortly. Thanks Annabel

Posted 4 years ago

“couldnt insure car i wanted to change to,extortionate cancellation fees,waiting time on phone absolutely shocking-never ever again”

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Posted 4 years ago

Hi T, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel

Posted 4 years ago

“Stay clear scammers take your deposit then ask you to call to hike price or charge if you cancel”

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Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We have passed your details to our complaints team who will be in touch with you shortly. Thanks Annabel

Posted 4 years ago

“No stars if I could - awful company. Staff snippy and not v helpful won’t be using them in the future and would not recommend”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel

Posted 4 years ago

“Still haven't seen any documents on-line or anywhere else. I am driving around absolutely scared to think I'm not covered????? Not impressed.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave us a review. We are sorry to hear your documents haven't reached you. We have emailed these again to you to the email address on your file. The email sender will be ceds@autonetinsurance. If you do not receive these please email reviewsites@autonetinsurance.co.uk. Thanks Annabel

Posted 4 years ago

“POSSIBLY IF NOT ABSOLUTLEY THE WORST COMPANY I HAVE EVER DEALT WITH REGARDS TO COMMUNICATION - ONCE THEY GET THE SALE AND YOUR MONEY THEY ARE NO LONGER INTERESTED IN ANYTHING, HEAVEN FORBID IF I EVER HAD A CLAIM THEY'D BE USELESS - STAFF HAVE ATTITUDES, ARE VERY UNHELPFUL, DON'T CALL BACK WHEN THEY PROMISE TO, JUST GENERALLY SHOCKING SERVICE - STEER WELL CLEAR OF THIS COMPANY - YOU'LL REGRET IT IF YOU DON'T - WHAT A JOKE OF A COMPANY FROM START TO FINISH - AVOID AVOID AVOID AVOID AVOID 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 4 years ago

Hi James, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“AVOID AT ALL COST Been with Autonet on/off for years. Competitive prices etc but the worst experience when you really need them!!!! Wrote car off.....bad enough.....lots of fees/excess charges through insurance company (to be expected) that autonet insurance brokered for me. Hit with a bill from Autonet for my policy in full (accident happened 2 months into years policy). I had no idea this was a “thing” with brokers....you need to pay your years premium regardless if ca is written off/sold/you want to leave out with 14day cool off period. Robbing pri*ks. NEVER will I use there services again and it has become a little project of mine to make sure everyone knows this hidden detail about brokers. PS - Company was also like a chocolate fire guard when I needed there assistance with vehicle recovery etc and I ended up bypassing them completely and dealing with insurance directly. AVOID AVOID AVOID!!!!!! Get your insurance direct and cut out the middle man.”

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Posted 4 years ago

Hi Russell, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints department and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“not for me thank thankyou. I was charged £37 admin fee just to change my address. Your admin must be earning an awful lot of money. Then, when it came to renew, the premium was hiked up by £80, despite being told in their letter they had found me the best possible quote. Rubbish, it took me 5 mins to find 20 quotes all much cheaper.”

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Posted 4 years ago

“Shocking enough said”

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Posted 4 years ago

“Shocking company stay away,customer service terrible, refunds ha ha ha take your money same day refunds got to wait 2 weeks would hate to see how long to get an accident pay out, anybody from the company would like to get in touch”

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Posted 4 years ago

“You're better off with the brand insurers. Autonet are scammers. They initially give you the best quote, then come back to you a week later to say some details were missing, despite providing all details on the comparison site, and threaten to cancel the policy unless you pay more money. When you cancel, they charge £25 for no reason anyway. Stay away!”

Helpful Report

Posted 4 years ago

Hi James, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Annabel

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Autonet Insurance Reviews