Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap and straight forward”

Helpful Report

Posted 6 years ago

Hi Ricky, Thank you for letting us know that you found the policy straightforward to purchase. Kind Regards Carly

Posted 6 years ago

“The application process was so easy and straight forward and customer service was so helpful in resolving any issues I had would recommend these especially with there fair prices compared to other company’s”

Helpful Report

Posted 6 years ago

Hi Matthew, Thank you for your recommendation, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Really efficent and online help chat was fab with uploading documents”

Helpful Report

Posted 6 years ago

Hi Anna, Thank you for your comments, we are pleased to hear that you found the online chat service useful. Kind Regards Carly

Posted 6 years ago

“Service was v good and efficient- staff was polite and professional but easy talked to and very well spoken. Smooth and easy transaction. No fuss or telephone queues like a lot of the insurance firms.”

Helpful Report

Posted 6 years ago

Hi Fergal, Thank you for your comments, it is great to hear that you are pleased with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Cheap price for van insurance. Pay monthly and easy to order. I got my mrs car insured also. Saved lots this year.”

Helpful Report

Posted 6 years ago

Hi Lee, Thank you for your comments, we are pleased to hear that you are happy with the quotations from us. Kind Regards Carly

Posted 6 years ago

“Good service but don’t set up automatic renewal ...”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments, I can confirm that you have declined the option to automatically renew your policy next year. Kind Regards Carly

Posted 6 years ago

“Very thorough, and everything explained well. The person that helped me on live chat was excellent help”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“VERY EASY TO USE AND A GREAT PRICE”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, its great to hear you found the process easy to use. Kind regards Mollie

Posted 6 years ago

“quick and simple to verify and complete after working through the GoCompare link”

Helpful Report

Posted 6 years ago

Hi Joanne, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Can’t believe I can’t change from van to car insurance simply and swiftly but hay ho”

Helpful Report

Posted 6 years ago

Hi Jason, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction, unfortunately when changing your vehicle from van to car this is a different policy type however we can offer a cancel and replace. Please don't hesitate to contact us if you need any further assistance. Kind regards Mollie

Posted 6 years ago

“Great value been 3 year like it.”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments. We are pleased to hear the price was competitive. Kind regards Mollie

Posted 6 years ago

“Very good service ,staff very helpful friendly and clear with every thing I needed to know. A credit to the company.”

Helpful Report

Posted 6 years ago

HI Kevin, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Less than 24 hours with this car insurance firm and already completely regretting it. First they send me emails suggesting that I need to take action and provide proof of my no claims bonus or I may not be covered. Then they add £60 onto the quoted premium from CompareTheMarket because I had made a phonecall over 3 years ago regarding an accident that was not my fault, even though I did not make a claim. They already had information about a phonecall that I made over three years ago so why imply that I was not covered unless I provide proof of NCB? Then the documentation they sent me was incorrect since it did not state that I had selected to have a courtesy car and personal accident cover as part of my cover. £50 to cancel the policy even within the 14 day cooling off period is ridiculous. Will certainly not be renewing with these people in 12 months time”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and we are sorry to hear that you are unhappy. I have passed your comments to our Customer service department and somebody will be in touch shortly. Kind regards Mollie

Posted 6 years ago

“Quick easy and great price!”

Helpful Report

Posted 6 years ago

Hi Andy, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Fast and value for money great”

Helpful Report

Posted 6 years ago

Hi Timothy, Thank you for the comments, its great to hear you found the process fast. Kind regards Mollie

Posted 6 years ago

“Fair priced policy.”

Helpful Report

Posted 6 years ago

Hi Kevin, Thank you for the comments, its great to hear you found the price competitive. Kind regards Mollie

Posted 6 years ago

“We have renewed with Autonetinsurance for a second year, which We don’t normally do. After having an accident a month earlier the process was very simple and easy. All of the operators were swift and efficient with a very pleasing customer facing attitude, I would definitely recommend them to friends and family. Thankyou”

Helpful Report

Posted 6 years ago

Hi Darren, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet and you found the claims process simple and easy. Kind regards Mollie

Posted 6 years ago

“Price is not bad, but the site it is not really clear. for me, it was difficult to find important information.”

Helpful Report

Posted 6 years ago

Hi Sebastian, Thank you for your comments, we are sorry to hear that you had difficulty with the website. Kind Regards Carly

Posted 6 years ago

“2nd year with autonet for my van insurance. I felt I had to stay with them as I currently have an on going claim in place for an accident I was involved in in February 2018 where 2 other parties involved are still trying to avoid responsibility. Due to this my premium has doubled and my no claims has disappeared. However once this is resolved I have been told I will receive my no claims back and a refund of some of my renewal premium. Not happy but I think I am in a corner at the moment.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments and we are sorry to hear that you are unhappy. I would like to assure you that if you decided to not renew with us this year this would have no impact on your claim and it would still be processed as normal. It is also standard practice across the industry, that an ongoing claim would have to be rated as fault until it gets settled, if the claim was then settled as non-fault we would then look to refund the difference in premiums. If you would like to discuss this further then please contact our customer services department. Kind Regards Carly

Posted 6 years ago

“Great company very easy to deal wit and great prices”

Helpful Report

Posted 6 years ago

Hi Russ, Thank you for letting us know that you are happy with the service and that the price was competitive. Kind Regards Carly

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews