Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and prompt customer service provided me with the best quality support and information”

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Posted 9 years ago

Hi, Thank you very much for your comments and taking the time to let us know that you are pleased with the level of customer service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Autonet Insurance for car. Pleasant staff but incompetent - working by rote rather than mentally processing information given. Double checked cover given as another insurance company said people were being caught out and found out we were not covered for what we'd asked for. When I rang to rectify the attitude was one of avoidance and that single call cost me £10. Not recommended due to false sense of security given.”

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Posted 9 years ago

Hi, Thank you very much for your taking the time to let us know about your experience with Autonet. We take your feedback very seriously and would like to look into what happened. If you would like us to do this, you can get in touch by using reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“I sorted out my van insurance quickly and easily and for the best price.”

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Posted 9 years ago

Hi Steve, Thank you very much for taking the time to get in touch and let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“I filled the details in online, but something wasn't correct so I called to make sure all was in order. The advisor was very good, but I did end up with two policies, got charged twice and still awaiting a refund after three weeks. Would I use them again? so far probably not.”

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Posted 9 years ago

“The worse company in history that ive ever dealt with, there customer service is a joke and thats being polite! Not once have they helped me with my issue and not once did they provide me with correct information. Over a month of calling them to resolve my issue and still not been resolved! Avoid this company. Giving them one star is being far to kind.”

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Posted 9 years ago

? Hi Aaron, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We place a great deal of importance on customer service and would like the opportunity to look into this for you. If you would like us to do this, please can you contact me on reviewsites@autonetinsurance.co.uk. If you include your contact details/ reference number and a summary of your issue, we will be able to locate your file and look into this. Kind regards Nicola

Posted 9 years ago

“It's ok”

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Posted 9 years ago

“The end to end process was clear, informative and easy to complete.”

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Posted 9 years ago

“Simple and straight forward! I highly recommend the Autonet service.”

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Posted 9 years ago

“Knowledgeable friendly staff. Had to repeat some information several times but easy enough transaction.”

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Posted 9 years ago

“Autonet. The most unprofessional service I have ever used. I deeply regret moving to Autonet from my previous insurer. After paying them a deposit, they tripled my premium from the quoted price, due to a mistake on their part. When I disputed this price hike, I was told that my only option was to cancel then take insurance up with them again. Despite this hike being their mistake (someone had altered my policy from TP to Comp), I would be charged cancellation and admin fees - but would be charged even more if I left to go elsewhere. Within two weeks, Autonet demanded two deposits AND helped themselves to a payment from my bank account, in order for me to keep my car insured. The new policy (mysteriously) has the same policy number as the policy I was forced to cancel and between cancellation emails, demands for further information (which had already been provided) and more, I am left out of pocket and with no idea of whether I am in fact insured or not. A promised refund has not been received. In fact, Autonet have now informed me that they treatise yet more inexplicable payments! It is impossible for this to be the case. Autonet is at best, unprofessional and at worst, a scam. My money (if I had any to spare after this debacle!) would be on the latter.”

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Posted 9 years ago

Dear Sir/ Madam, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. I'm sorry to hear that you are not happy with the service that you received. We place a great deal of importance on customer service and would like the opportunity to look into this for you. If you would like us to do this, please can you contact me on reviewsites@autonetinsurance.co.uk. If you include your contact details/ reference number and a summary of your issue, we will be able to locate your file and look into this. Kind regards Nicola

Posted 9 years ago

“Absolutely easy without any issues. Made changing to Autonet as simple as possible. Thank you.”

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Posted 9 years ago

“Helpful & efficient, thank you”

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Posted 9 years ago

“Very helpful and knowledgable customer services.”

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Posted 9 years ago

“Had to change my policy and spent about an hour and a half on the first call getting passed around different scripted staff. Got fed up and went to look online at other quotes. Found quotes with the same company much cheaper than they were quoting me on the phone- I arranged for them to phone me back this time which was useful. Once again, had to speak to more than one person but finally got someone who knew what he was doing and got things sorted out. I have found all insurance companies to be like this and get very frustrated at the process. Online quotes are a waste of energy as you then need to do the phone time. Just phone them in the first place.”

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Posted 9 years ago

“Was very polite on the phone helped out on places where I was stuck a very good insurance company by far”

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Posted 9 years ago

“Relatively easy, bit confusing with the email re cancellation as forms not signed and returned not clear it was the credit being cancelled and not the insurance.”

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Posted 9 years ago

“Very good service. Helpful customer service, thank you.”

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Posted 9 years ago

“Very competitive price, simple and straightforward to purchase. I needed to speak to an advisor and he was extremely helpful and competent. Would definitely recommend.”

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Posted 9 years ago

“Staff very helpful and ended up paying a lot less for my new van, great deal. Everything explained and very clear. Highly recommend.”

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Posted 9 years ago

“Helpful on the phone and informative”

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Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews