Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite annoyed when I was asked to submit my protected no claims bonus within 7 days of the commencement of my car insurance - yet I had already paid the full 12 months insurance. I did not have the documents to hand and had to request from my insurers - this put me under pressure! - i wasn't happy about that. It took longer than a week to get evidence of my protected no claims.”

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Posted 9 years ago

“Ask them to phone you back as the phone call will cost you dear. They ask all your details then pass you to someone else who will ask all the same questions again and so taking double the time. I don't feel i was given the best offer.”

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Posted 9 years ago

Dear Mr Allner, Thank you for taking the time to let us know about your experience, I can assure you we do always look to offer our customers the most competitive premiums made available to us. I can also advise that the contact numbers for existing customers all start 03, which will be charged at the same rate as a standard 01 or 02 call. Kind regards, David

Posted 9 years ago

“Gone have the days of the loyalty customer. I insure a motorbike and don't have to do a tap. No emails no paperwork. They quote me every year which is the same or reduced every year which is the old way of doing things. Hassle free. Car insurers these days add on after the year has passed its not reduced so it's an online shop every 12 months. If you make a mod policy change you get hammered they think they have you by the balls, the truth is they have and you get screwed. It's just happened to me with you and I know how it works. If you value my custom so much why has it gone up by 13£ a month. Never mind areas or any bullshit reason for putting it up. Customer loyalty like my bike insurance, reduced and I never had to do a tap. Don't get with the times, get with the past customer services where polices were reduced every year not inflated. Rant rant rant. I speak the truth from experience I was used cos of a change in my circumstances and payed 13 £ a month over the odds for the privilege. We'll see in 12 months time what offer you propose. Another catches customer of the system. Bye and thank you for raising my policy cos I changed address. I got conned which I knew I would cos that's how you insurance company's work. Rant over and out of pocket.”

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Posted 9 years ago

Dear Mr Sharp, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. When you moved address, I can see that your premium increased due to the new post code. One of the key risk factors for insurers is the post code and premiums are based on previous experience in the same area. We do always check to get the best price we can for our customers. When your policy is due for renewal, we will search our panel of insurers for the most competitive price for you. Kind regards Nicola

Posted 9 years ago

“will not be using you again , admin charges rediculous ,having paid in full you wanted more money off me to cancell policy after a mounth . will not be recomending you”

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(Van Insurance) - Posted 9 years ago

“I have sold the car on and would like a refund of the balance but don't know who to contact, in this sense I am disappointed .”

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(Car Insurance) - Posted 9 years ago

“Didn't Like The Way I Had To Deal With This Insurance Company For Payment.”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to get in touch. Customer feedback is very important to us and we take your comments on board. Before a policy is purchased with Autonet, we verify all policy details to ensure they are correct before a policy is live. This means that we can be confident that you are insured correctly and enables us to work with our insurer partners to reduce fraud and provide competitive premiums to the market place. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Asked for my brother in law to be added to my insurance it cost £53 but did not receive cover note on line or letter but you were quick to take money from my account”

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(Car Insurance) - Posted 9 years ago

“Found the customer service person was very indifferent on the phone”

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(Van Insurance) - Posted 9 years ago

“They auto renewed my policy and was what i wanted and chsrged me to cancel with them even though i had only justcreceived the new policy 3 dsys cover”

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(Van Insurance) - Posted 9 years ago

“i phoned the company and informed them that the vehicle had broken down 1 week after paying deposit ,and after gatting quotes was going to cost around £1500 to repair .i informed them that i was going to scrap it so did not want the insurance no more .i scrapped the car and did not here from them no more ,then i got informed from my bank that they had been taking money from my account even though the car was scrapped and has been for over 9 months .and they are still trying to get more money of me even now .Iam thinking of and been advised ro get in touch with trading standards and get themto sort it out ,as i,m not very pleased about it .”

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(Van Insurance) - Posted 9 years ago

“I'm happy with your company , If the inssurance price is staing low like is now , pe better !”

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(Car Insurance) - Posted 9 years ago

“Did not meet my expectations. During the time I have had my policy service has been lacking. Customer information verbally has been incorrect and I had cause to complain. I would not recommend to anyone.”