Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Autonet offered a good price. However I did notice some anomalies in the processing of my policy. 1 in my online quote it said I had 6 years NCD then when I went to pay online it showed only one years NCD so I had to ring through to check this inconsistency. Also the chap on the phone said I send proof of my NCD to auditadmin@autonetinsurcance.co.uk and the online factsheet says 'bonus@autonetinsurance.co.uk' I sent to both to cover all bases :)”

Helpful Report

Posted 7 years ago

Hi Louise, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We take your feedback seriously and are looking into the comments that you made in terms of your no claims and the email addresses that you were given. Kind regards Nicola

Posted 7 years ago

“Thieves awful service”

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Posted 7 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are not happy with the service that you have received, but believe that our Complaints team are looking into this for you. Kind regards Nicola

Posted 7 years ago

“Easy to use online application.”

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Posted 7 years ago

Hi Anna, Thank you for letting us know that you are happy with the online application from Autonet. Kind regards Nicola

Posted 7 years ago

“When you try and post a complaint the server is down. Seems this happened last time too. When you phone with a complaint the customer service representative says your not logged on the system, even though a repair agent has visited you twice to say a job cannot be done...It seems the harder you try to get a resolve the more they try to irritate you to give up. I've emailed Gemma Yarwood, who had to sort out me taking out a policy in the first place again an issue of no contact, live chat that did not chat, voice recordings, server issues....really?”

Helpful Report

Posted 7 years ago

Hi Yvonne, Thank you for taking the time to get in touch. I'm sorry to hear that you are not happy with all aspects of the service from Autonet. I will pass your message on to Gemma and arrange for this to be looked into for you. Kind regards Nicola

Posted 7 years ago

“No Documentation arrived after automated messages confirming Insurance (2 car policies) had been taken out) Policy documents did not arrive. Got an email 2 weeks later threatening to cancel. I called them to be told they had sent emails out and-- taken a further £108 out of my account and that they had sent an email about this also. I took screen shot of my emails and my junk folder also to evidence no emails and no communications at all had been sent. Polite lady on phone -- but had to keep going off to her line manager and indicated reluctance to get me a "call back" from a more senior person. Promised to re send documents and to call back -- still awaiting. I would not use this company again - do not touch them with a barge pole!”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for your comments and your updated review, We really do place a great deal of importance on customer feedback and satisfaction and are pleased to hear that this issue is now resolved. Kind regards Nicola

Posted 7 years ago

“Was advised that car policy documents would come by email shortly after taking out policy online. However nothing came by email for 4 days, then docs came by post. This was a worrying time and there oddly there was no way to contact AutoNet electronically despite them being an online company. Then it wasn't possible to [Add] my policy to the web site portal. Another peculiar anachronism for an online company, it's odd that I am asked to ADD a policy to a website that should automatically have my policy details. Improvements needed in information and IT Mr S. Edwards”

Helpful Report

Posted 7 years ago

Dear Mr Edwards, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We are sorry to hear that your documents did not arrive by email as expected and we are looking into why this may have been. Please accept our apologies for any confusion here. In terms of our online portal, this is something that we are looking into, with the aim of improving the overall service that we offer. To contact Autonet, we do have a dedicated Live Chat service that is available during our opening hours. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Bad service from day one, ignorant rude and would not deal with them again!!!!!”

Helpful Report

Posted 7 years ago

Hi James, Thank you for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not happy with all aspects of the service that you have received from Autonet. We place a great deal of importance on customer feedback and can see that the initial part of your issue (which was with our accident management company) has been resolved, but have passed your other concerns on to our Customer Service team to look into. One of my colleagues will be in touch to discuss this. Kind regards Nicola

Posted 7 years ago

“Easy to use and easy to understand and quick”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the efficient service that you received. Kind regards Nicola

Posted 7 years ago

“Because the quoted me everything I needed and one of the cheapest”

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Posted 8 years ago

Hi Michael, Thank you for your comments and for taking the time to let us know that you are pleased with Autonet. Kind regards Nicola

Posted 7 years ago

“Call centre was very helpful and we negotiated a good price comparable with last years premium. So far so good. The proof will be if I ever need to make a claim.”

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Posted 8 years ago

Hi Michelle, Thank you for your comments and letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Very competitive price for the insurance quote I received! Easy to buy the policy too!”

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Posted 8 years ago

Hi Dr Karthikeyan, Thank you for letting us know that you were pleased with the price from Autonet. We are pleased to hear that you found it easy to buy the policy. Kind regards Nicola

Posted 8 years ago

“Spoke to one of your representives, very unhelp asked about diverence in excess he could not be bothered to look it up for me not service you expect or inspires convidence in your company.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are not happy with the representative that you spoke to at Autonet. We place a great deal of importance on your feedback. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details/ reference number we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“very easy and straight forward to navigate my way through the online process, with every thing in plain site in easy steps”

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Posted 8 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet online. Kind regards Nicola

Posted 8 years ago

Author didn't leave any comments.

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Posted 8 years ago

“They beat my renewal quote by almost £300 for all the same benefits!”

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Posted 8 years ago

Hi Justin, Thank you for your comments and letting us know that you are pleased with the price. We are happy to hear that we were able to save you some money. Kind regards Nicola

Posted 8 years ago

“Application process was simple and has a seemless connection thru from comparison site. No tricky or ambiguose questions. Trusting that the cover is as good.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“I do not recommend anyone the autonet insurance company. Previously I had been with General Accident and they were fair and good. I should have stayed with their 15 pound rise of money if I had known what is ahead of me. Literally I was fobbed off by autonet. With General, when I bough a new car I only had to change the registration plate and it recalculated my new payment without exrta fees. Here with autonet, I pay 130 pounds!!! for a VW Passat when I should be paying around 60 pound. On top, they always had me payed an extra fee to change the car. This time it costed 170 pounds. I wanted to leave the company (my insurance lasts until September, which is 100% that I will never ever choose these people again), and I should pay a feww to quit, which is normal, but I also would need to pay for the rest of the yer until September. At least I was told this by the person at the help desk. Now I am searching the terms and conditions, I will probably leave even if I loose money. The way the company ripping people off is unacceptable in my point of view.”

Helpful Report

Posted 8 years ago

Hi Andras, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We take your comments seriously and have looked into this for you. Autonet are an insurance broker and work with various insurers. The price of the insurance that we offer is based on the risk insured at the time. If this changes, for example, if you swap to a different car, the insurer may change the premium they charge accordingly. In addition to this, Autonet make a standard charge of £35 for amendments made on the policy in order to cover the costs incurred to us. This cost is explained prior to the policy being purchased. When we have looked into this, the changes that have been made to the policy have affected the price charged by the insurer, For example, the change in engine size and age of the vehicles have had an impact on the price. Whilst we understand your frustrations around the price increase, we hope that you can understand the reasons behind this. Kind regards Nicola

Posted 8 years ago

“It was really fast and easy to understand. I like their searching tools too. Thanks. Esra”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service and best quote by far”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Bought on line was easy to access and follow”

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Posted 8 years ago

Hi, Thank you for purchasing your insurance through Autonet and letting us know that you found us easy to deal with, Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews