Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A clear and concise site and really easy to complete, also very competitive price”

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Posted 6 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 6 years ago

“it would help very much to explain to new customers, that they can use their cards to take out their new policies when they choose to buy on the buy now page and not have to ring your office number and be told an admin charge of £15 will be made to fill in the form over the telephone. as they have done all the filling in of the form ,a note to proceed with card details would be of great help.speeding the process up.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch. If policies are bought via the call centre, a £15 admin charge is applied. This is done to cover costs incurred to Autonet and gives customers the peace of mind of having spoken to an adviser. Polices can be purchased via the internet without the charge applied. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“COMPETITIVE PRICE , EASY USE OF WEBSITE. BRILLIANT”

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Posted 6 years ago

Hi, Thank you for letting us know how pleased you are with the service and price from Autonet. Kind regards Nicola

Posted 6 years ago

“had 7 months on my policy left to run and tried to cancel policy to change to a new car was told it would cost another 300 quid on top of the 200 I had already paid .when I tried to cancel policy was told I would actually sill owe them money for that privilege which was 75.00 .so was forced to allow them to cancel it where as it only cost 25.00 and they could then sell me a years insurance for approx. 330.00 for a hole year .what a rip off and will never use autonet again and nor will anyone else I know if they ask for a recommendation of a decent company of which autonet is definitely not one .”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch. When a policy is purchased, the price is based on the information available at the time. If this information changes, such as a change in vehicle, this will impact on the price that we are able to offer. We do aim to be competitive and as you mention, we can look to set up a new policy using the information with the new vehicle. If a policy is cancelled, charges are made to cover this costs incurred to Autonet. These are explained prior to the policy being purchased. We are sorry to hear that you are not happy on this occasion, but if you can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“Very easy to talk to very happy”

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Posted 6 years ago

Hi, Thank you for letting us know that you were pleased with the service from Autonet, Kind regards Nicola

Posted 6 years ago

“Great price good service and very professional would recommend”

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Posted 6 years ago

Hi, Thank you for your recommendation and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 6 years ago

“simple switching procedure online. I made one call to customer services and received a pleasant greeting followed by speedy help!”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for your comments and letting us know how pleased you are with the service you received from Autonet. Kind regards Nicola

Posted 6 years ago

“Reasonable price for the car insurance, and the easy understanding web page.”

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Posted 6 years ago

Hi, Thank you for letting us know that you were pleased with the price and service from Autonet. Kind regards Nicola

Posted 6 years ago

“I insured my car with this shower back in February, as it was such a competitive price, never thinking that a couple of months later I would need to replace my car. I waited for my new car and got a call after Autonet's office had closed on the Saturday to tell me it would be delivered the following day. As Autonet's offices are closed on a Sunday I couldn't change to policy over, but wanted to be able to use the car straight away, so took a new policy out with another company and rang to cancel this policy on the Monday. I nearly fell over when they told me I would have to pay £80+ for the privilege (goodness knows how much they would have hiked up the price for my new vehicle anyway). Wouldn't touch them with a barge pole now.....avoid like the plague.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. If you would like us to do this, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details, we will be able to locate your file. Kind regards Nicola

Posted 6 years ago

“Simple YET again can not be beaten on PRICE thank you Autonet”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 6 years ago

“So far all dealings to set up my insurance policies have gone really smoothly. All documents are easy to ready and understand.”

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Posted 6 years ago

Hi Tracy, Thank you for taking the time to get in touch and let us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 6 years ago

“Easy to set up”

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Posted 6 years ago

Hi Nick, Thank you for letting us know that you found it easy to set up your insurance with Autonet. Kind regards Nicola

Posted 6 years ago

“As good as apple-pie...”

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Posted 6 years ago

Hi, Thanks for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“Very easy to take out, all very easily done online with no hassle at all”

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Posted 6 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet online. Kind regards Nicola

Posted 6 years ago

“Efficient quick competitive service”

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Posted 6 years ago

Hi Kay, Thank you for letting us know how pleased you were with the efficient service from Autonet. Kind regards Nicola

Posted 6 years ago

“Easy online quote and fast response”

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Posted 6 years ago

Hi, Thank you for your comments and letting us know how pleased you were with the service from Autonet. Kind regards Nicola

Posted 6 years ago

“Excellent professional insurance company from start to finish.”

Helpful Report

Posted 6 years ago

Hi, Thank you for letting us know how pleased you were with the professional service from Autonet. Kind regards Nicola

Posted 6 years ago

“I was happy with the price and simplicity of completing my cover. Everything was made clear and information boxes helped.”

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Posted 6 years ago

Hi Paul, Thank you for taking the time to review Autonet and let us know how easy you found it to deal with us. Kind regards Nicola

Posted 6 years ago

“SIMPLE AND FAST TO USE ONLINE”

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Posted 6 years ago

Hi Mary, Thank you for letting us know how easy you found it to use Autonet online. Kind regards Nicola

Posted 6 years ago

“Website easy to follow for quotes”

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Posted 6 years ago

Hi, Thank you for letting us know that you found it easy to use our website. Kind regards Nicola

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews