Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful.Great communications, And to top it all off very cheap.”

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Posted 7 years ago

“Autonet insurance quoted a reasonable price for our van and car.”

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Posted 7 years ago

“Reasonable premium compared to others”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the premium that you have paid. Kind regards Nicola

Posted 7 years ago

“simple process and good price”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price and process from Autonet. Kind regards Nicola

Posted 7 years ago

“Competitive price and happy with service”

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Posted 7 years ago

Hi Sophie, Thank you for taking the time to let us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

“The process of setting up my policy was quick and simple.”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it quick and simple to set up your insurance with Autonet. Kind regards Nicola

Posted 7 years ago

“Really easy to set up insurance the easiest I've ever used most definitely tell people about auto net”

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Posted 7 years ago

Hi James, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Autonet great quote, quick delivery of insurance .”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Easy access and easy to fill in forms.”

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Posted 7 years ago

Hi Walter, Thank you very much for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Simple to do”

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Posted 7 years ago

Hi Di, Thank you for taking the time to review Autonet and let us know that you found it simple to deal with us. Kind regards Nicola

Posted 7 years ago

“Fast and painless. Other online insurers make the process too complicated and lengthy. This was simple, straightforward and easy.”

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Posted 7 years ago

Hi, Thank you very much for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“I've registered an online account and logged in, took pictures of my licence and got proof of my no claims. i tried to upload the details and it now won't let me log back in to give proof of the details needed I've even tried resetting my password (100% nothing i'm doing wrong). I've lived at my address for 14 years and never had a problem yet autonet say i'm not showing on their system as living there!? (strange!). Just to get what should be simple car insurance you need to go out of your way to prove more than you should have to: where you live and some vehicle check thing. Proof of NCD should be it. I've now got to phone up during work and get through to the wrong department to then get put through to the correct department as It's virtually impossible to get the number you need from their website.”

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Posted 7 years ago

Hi Lee, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer satisfaction and are looking into this for you. I can see that you contacted our Live Chat team yesterday who explained which documents we were outstanding. If we can be of any further assistance on this, you can reach us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“very poor service.”

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Posted 7 years ago

“Very easy and straight forward service”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the straight forward service from Autonet. Kind regards Nicola

Posted 7 years ago

“I found this to be a quick and simple experience”

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Posted 7 years ago

Hi, Thank you very much for taking the time to review Autonet and let us know that you were pleased with the service that you received. Kind regards Nicola

Posted 7 years ago

“Very easy to complete .”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“easy to use online and online chat very helpful”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know how helpful you found our online chat facility. Kind regards Nicola

Posted 7 years ago

“Easy to set up, helpful call centre staff, very reasonably priced.”

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Posted 7 years ago

Hi Gavin, Thank you for your comments, we are pleased to hear that you are satisfied with the helpful staff at Autonet. Kind regards Nicola

Posted 7 years ago

“It all seemed very easy to set up”

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Posted 7 years ago

Hi Simon, Thank you for taking the time to review Autonet and let us know that you found it easy to set up your insurance. Kind regards Nicola

Posted 7 years ago

“I took insurance from them on the 28th of April and I received a welcoming email, telling me they will send me shortly another email with the policy details. This is happening usually with all the companies. The only difference is that Autonet didn't send me that email but they started to chase me for my NCD proof, only 2-3 days after I took the cover. Any company should know it takes a few days to receive the NCD letter from the previous insurer, it's not, most of the times, a straight forward thing. And they've been chasing me for days and days, with emails and texts, telling me my policy will be cancelled, again, without them being bothered to sent me the policy details. When I've sent them the email with the NCD and explain them the situation, eventually, I've received my details, after a few good days but without any kind of explanation from them or an apology. My experience with the previous insurers was a bit different and I've started asking myself if it was a good idea to take insurance from Autonet. I hope the time will prove I was wrong but at the moment I am disappointed regarding this company.”

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Posted 7 years ago

Hi Tony, Thank you for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not happy with all aspects of the service that you have received so far. We place a great deal of importance on customer feedback and satisfaction and will ensure that your comments are looked into. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews