Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An easy and smooth renewal! No problems, and an extremely reasonable quote.”

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Posted 4 years ago

Hi Michael, Thanks for taking the time to leave us a review. We are so glad to have you renew with us and we are pleased you were happy with the process and quote. Thanks Annabel

Posted 4 years ago

“Polite and friendly people, and patient too!”

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Posted 4 years ago

Hi Brian, Thank you so much for getting in touch with us. We are so pleased you were happy with our team. Thanks Annabel

Posted 4 years ago

“Absolutely first class for service and price. Highly recommend.”

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Posted 4 years ago

Hi Pippa, Thanks for taking the time to get in touch. We appreciate your feedback. We are pleased you found us first class and would recommend us. Wow, Annabel

Posted 4 years ago

“In this day and age when it’s all about online, it’s nice to be able to speak with somebody over the phone. My first year with Autonet Insurance and I had to contact them, wow what great polite service I received and all sorted, over the telephone. It’s nice dealing with a company that looks to resolve things, help the customer and communicate effectively. Well done I highly recommend you buy insurance through Autonet Insurance a lot cheaper and better service than comparison sites.”

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Posted 4 years ago

Hi AValli, Thank you so much for taking the time to leave such a lovely review. We really appreciate your feedback. We are pleased you were happy with our service, thank you for your recommendation. Annabel

Posted 4 years ago

“Very easy to use and returned a premium lower that the comparison of the market I had already made.”

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Posted 4 years ago

Hi, Thanks for taking the time to leave a review. We are pleased you found the process easy. Thanks Annabel

Posted 4 years ago

“great service very swift and a great price highly reccommended”

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Posted 4 years ago

Hi Andrew, Thanks for getting in touch. We are pleased you got a swift service and great price. Thanks for recommending us! Annabel

Posted 4 years ago

“Good quote on Gocompare but excessive extra to correct an error. Went back on Gocompare with corrected details and received a much lower price than quoted by phone which is poor.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Have always been there if I needed them have the best overall deals so couldn't be happier”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Good company”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Great service and competitive prices”

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Posted 4 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“Attempted to buy insurance from them, website said there was issues with processing the payment, so I went elsewhere. I called them the next day to check payment and they advised definitely not gone through. Later that day I got an email welcoming me to Autonet. Called back and they said the payment had actually processed originally. 2 weeks later and still awaiting a refund. Hopeless customer service and waiting times to get through are a joke.”

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Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have located your file and passed this on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“While on deployment with the Royal navy and having no access to mail or internet, my insurance policy expired with Autonet, they started a new policy without being able to get a hold of me and then cancelled the new policy, which meant i am now having to pay a large cancellation fee of 165 pounds. I called them yesterday explaining my situation and tried emailing them through the computers on board ship explaining my situation (which i have proof of) and they wont budge, the only thing they offered me was starting a new policy to cancel the outstanding cancellation fee. I already insured my car with someone new and they couldn't understand why i didn't want to start a new policy with them meaning I would have two insurers. Is this how to treat the UK's armed forces personnel? i do not recommend insuring with Autonet if you serve for the UK's armed forces.”

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Posted 4 years ago

Hi James, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards, Annabel

Posted 4 years ago

“A good quick and more importantly cheap insurance”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

“easy to use good price”

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Posted 4 years ago

Hi Pauline, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

“quick and easy love it”

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Posted 4 years ago

Hi Anverkhan, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

“came up with good offer”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

“Very easy and comprehensive to complete on line would recommend to friends and family”

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Posted 4 years ago

“Great customer service had to phone for renewal very helpful at a very competitive price”

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Posted 4 years ago

“Excellent value and on-line renewal was quick and easy.”

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Posted 4 years ago

Hi Neil, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

“Great service and competitive prices”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews