Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my quoted price and purchased it quiet happily.”

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Posted 4 years ago

Hi Jane, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Just purchased my car insurance, very informative, excellent prompt communication, easy to navigate website. Excellent”

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Posted 4 years ago

Hi Deborah, Thanks for taking the time to get in touch. We are pleased that you found us informative, prompt and easy to deal with. That's great! Thanks Annabel

Posted 4 years ago

“Price and ease of registration”

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Posted 4 years ago

Hi, Thanks for taking the time to let us know what you think. We are glad you are happy with our registration process and price. Thanks Annabel

Posted 4 years ago

“Nice and easy with options choose various types of cover”

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Posted 4 years ago

Hi, Thanks for taking the time to leave a review. We are pleased you found the process nice and easy. Thanks Annabel

Posted 4 years ago

“I am disgusted with the level of customer care I recieved today from Autonet ins. I insured my car providing details that I was able to complete on your in line platform. I was charged immediately 31.89 on the 9th November 2020. Today I was informed I was not able to insure my vehicle because I am temporarily living out of the UK but still in the EU ! and that my Sorn vehicle was not valid & Autonet would not insure me. To ensure my complete dissatisfaction I was then charged 26.84 for the pleasure of not being insured ! as a cancellation fee Can I point out that I rang today to PAY not for Autonet to cancel may insurance your were happy to take and charge me for. This is appalling & i will be ensuring that my compaint is raised with the most senior executive I can identify within your company. Tonight I have recieved a letter stating my vehicle is not sorned ( which it is & you were informed of this today ) & that I should find alternative insurance. This may be a standard letter but your attention to customer service today was appalling & you have lost now a mature driver with maximum no claims happy to pay appropriate premiums. Kind Regards Neil D Fenton”

Helpful Report

Posted 4 years ago

Hi Neil, Thank you for taking the time to get in touch, I am sorry to hear you aren't happy with the service from Autonet. I have passed your details on to our complaints team who will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“Quick and easy and moreover very good price.thank you.”

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Posted 4 years ago

Hi, Thanks for taking the time to share your review with us. We are pleased you found us easy to deal with and you are happy with your price. Thanks Annabel

Posted 4 years ago

“staff very helpfull thanks”

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Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased you found our team helpful. Thanks Annabel

Posted 4 years ago

“Shockingly easy ! Best deal ! Papers arrived on time , can’t fault them”

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Posted 4 years ago

Hi Ivon, Thanks for taking the time to let us know what you think. We are glad you found us easy to deal with and you have received your paperwork promptly. Thanks Annabel

Posted 4 years ago

“Great quote with extra's thrown in. best in my search. The site was easy to navigate and everything was ticked and paid for within a few minutes. I', so happy to have found Autonet Insurance!”

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Posted 4 years ago

Hi Wayne, Thanks for taking the time leave a review. We are pleased you are happy with our quote and level of cover. Thanks for picking Autonet Insurance. Annabel

Posted 4 years ago

“Easy policy to take out”

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Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased that you found it easy to deal with us. Thanks for picking Autonet Insurance. Annabel

Posted 4 years ago

“Fast and Efficient , and very easy online service, very happy choosing autonet”

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Posted 4 years ago

Hi, Thanks for taking the time to share your review with us. We are happy you found our online service easy, fast and efficient. That's great! Annabel

Posted 4 years ago

“Very easy to insure cars online satisfied with my insurance.”

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Posted 4 years ago

Hi, Thanks for taking the time to leave a review. We are pleased that you found our online process easy to complete. Thanks Annabel

Posted 4 years ago

“I would like to know why my insurance doubled this year not very good”

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Posted 4 years ago

Hi Craig, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with the price of your renewal. We issue all customers with a renewal notice and a reminder prior to renewal which confirms whether we will automatically renew when applicable. As we had not heard from you, to ensure your cover we processed the renewal at the price on your renewal notice. If you would like to discuss this further please email reviewsites@autonetinsurance.co.uk and we can arrange for someone to contact you. Thanks Annabel

Posted 4 years ago

“Very attentive phone operators who eventually sorted out my car insurance renewal. I did initially try to renew my policy via the website which was not working and I wasted a lot of time repeatedly trying of input my card details.”

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Posted 4 years ago

Hi Stephen, Thanks for taking the time to get in touch with us. We are happy we managed to process your renewal with you. We are sorry to hear about the issues you had online. Thanks for this feedback. Annabel

Posted 4 years ago

“easy straight forward process”

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Posted 4 years ago

Hi C Ford, Thanks for taking the time to share your review. We are pleased you found us easy and straightforward to deal with. Thanks Annabel

Posted 4 years ago

“VERY STRAIGHT FORWARD PROCESS NO HASSLE AT ALL AND VERY GOOD PRICES THANKYOU”

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Posted 4 years ago

Hi, Thanks for taking the time to write a review. We are pleased that you found the process simple and are happy with the price. Thanks Annabel

Posted 4 years ago

“Customer ref: 3788985 The process of taking out my household insurance with Autonet was extremely easy.”

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Posted 4 years ago

Hi, Thanks for taking the time to leave us a review. We are happy you found the process of purchasing your household policy easy with us. Thanks for picking us this year. Annabel

Posted 4 years ago

“A mistake was made on the documents, having me down for only being at my current home for 4 years! New documents were sent through this time indicating 9 years and not the 47 years which it should have done.”

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Posted 4 years ago

Hi Graham, Thanks for taking the time to get in touch. We are sorry to hear that you aren't happy. Unfortunately 9 years is the maximum we can enter, however we have noted your feedback. If you wish to raise this further please get in touch with us at reviewsites@autonetinsurance.co.uk. Thanks Annabel

Posted 4 years ago

“Excellent service but should not make people use inreternet for discounts that can't be offered by a telephone call as well. This is very unfair by businesses and should be illegal as far as I'm concerned. Not everyone has or likes computers. Bring back real people behind a telephone and let's keep people employed please.”

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Posted 4 years ago

Hi Jeremy, Thanks for taking the time to get in touch. We are pleased you find our service excellent and you are happy with out team. Thanks Annabel

Posted 4 years ago

“Good price and easy to use web page.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews