Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use compare.com when looking for insurance renewal, Autonet was top of their list, not only in value but also the cover required. Their 'on line' assistance and account registration was easy to use and everything was clear and straightforward; they are a company that I would have no hesitation in recommending.”

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Posted 7 years ago

Hi Kinley, Thank you for letting us know that you are pleased with the service from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Excellent value for money - online access makes the whole process easy and stress free. The fact the policy documents are emailed is a huge bonus in preventing hundreds of sheets of paper arriving by post. Would highly recommend them.”

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Posted 7 years ago

Hi, Thank you for your recommendation and letting us know that you are pleased with the value for money and online access available from Autonet. Kind regards Nicola

Posted 7 years ago

“The easied car insurance web site ever used”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it easy to use our website. Kind regards Nicola

Posted 7 years ago

“East to input information and best quote I had. Would recommend.”

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Posted 7 years ago

Hi Ann, Thank you for your recommendation and letting us know that you found it easy to input the information. Kind regards Nicola

Posted 7 years ago

“Quick and easy!”

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Posted 7 years ago

Hi Elliott, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Great price..... saved a fortune and was very easy to purchase.”

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Posted 7 years ago

Hi, Thank you for letting is know that you are pleased with the price from Autonet. We are pleased to hear that we were able to save you money. Kind regards Nicola

Posted 7 years ago

“Simple, easy and straightforward service.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the simple service from Autonet. Kind regards Nicola

Posted 7 years ago

“Best, service, best price. Autonet everytime.”

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Posted 7 years ago

Hi, Thank you for taking the time to let us know that you are pleased with the service and price from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very simple transfer and saved me money. 😀”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet . We are pleased to hear that we saved you some money. Kind regards Nicola

Posted 7 years ago

“I received friendly and very helpful advice from one of your telephone operators. I did not consider that the web site service gave me enough information to make an informed decision on my insurance needs.”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for your comments and letting is know that you are pleased with the helpful service from our advisers. In terms of the website, please can you let us know what you felt was missing and we would be happy to look into this for you. You can reach us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“Cheaper then the rest, plus gives me everything I need.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and service from us. Kind regards Nicola

Posted 7 years ago

“Knowledgeable staff willing to answer all questions, sensible helpful approach to obtaining business rather than a scripted approach.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are please with the knowledgeable staff that we have. Kind regards Nicola

Posted 7 years ago

“Absolutely awful experience with Autonet. Directed to them from Compare the Market, with a quote of £1200. Checked on GoCompare, thinking I had put in the same details on both sites. GoCompare quote was cheaper, so went with that. I get an email from Autonet telling me that I need to call them. I didn't have time to do this until 7 days later. I call and they tell me there are two undeclared claims on the policy, so they have taken £2075.64 from my card along with a £14 handling fee! (these two claims had been declared on ComparetheMarket, not on GoCompare, I hadn't realised). I tell them to cancel the policy and I'm told they can find me a cheaper one, if I stay with Autonet, so I have to give them all my details again to check. I'm passed on to another dept. and have to give full details again, I've been on the phone for 30mins plus by now, quote comes in at £1400. I tell them that on ComparetheMarket I was seeing a quote for £1200, with everything declared. I'm told they can match it and put me on to the sales dept. I have to give all my details for a 3rd time, then have to hold while they check the details that I have given 3 times. After 10 mins on hold, they come back telling me that the underwriter won't accept any no claims from my other vehicle and the insurance will now cost £3500! I tell them to cancel the policy and am then passed back to another dept. They inform me that the refund will take 7-14 days to come through and the cancellation will cost me £80. So, after an hour of my life wasted on the phone, I have no insurance, I'm £2600 down for the next 7-14 days and still have to re-insure my van, whilst they hold my money! And all at a cost of £80. When asked if I wanted anything else at the end of the call, I said 'an apology for wasting my time would be nice'......I was met with silence. I will never make the mistake of using Autonet again. The very cheap policies they advertise, only exist if you fulfill all of the criteria their underwriters require. They don't however tell you what all of those requirements are until you've taken out the policy. They then look for a reason to charge you way in excess of the original quote. Do Not Use Autonet!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not happy with all aspects of the service that you have received. Our Complaints team are looking into this and will be in touch accordingly. Kind regards Nicola

Posted 7 years ago

“very unhappy with renewal quote experience”

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Posted 7 years ago

Hi Susan, Thank you for taking the time to review Autonet and bring this to our attention. If you would like us to look into this in more detail for you, please can you get in touch via reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“it was a seamless process and the questions raised were very clear”

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Posted 7 years ago

Hi Jonathan, Thank you for letting us know that you were pleased with the service from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“easy to use website and got a good quote for my vehicle. Straightforward. Would recommend.”

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Posted 7 years ago

Hi Jasper, Thank you for your recommendation and letting us know that you were pleased with the quote from our website. Kind regards Nicola

Posted 7 years ago

“The quote system is fab and everything is very easy to understand”

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Posted 7 years ago

Hi Anne, Thank you for your comments and letting us know that you were pleased with the service from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“quick service”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the quick service. Kind regards Nicola

Posted 7 years ago

“Very quick and easy service - saved over £100 on my existing renewal quote for indentical cover. Very happywith the whole process. can't wait to make a claim ha ha”

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Posted 7 years ago

Hi Dave, Thank you for letting us know how pleased you are with the service and price from Autonet. We are pleased to hear that we saved you some money. Kind regards Nicola

Posted 7 years ago

“Made very simple online.. took 10mins. No hassle .”

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Posted 7 years ago

Hi Mr McIntosh, Thanks for taking the time to review Autonet and let us know that you found it easy to deal with us. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews