Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely excellent price Very easy to swap companies Excellent”

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Posted 8 years ago

Hi, Thank you very much for letting us know you ate pleased with the price and service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very good year on year”

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Posted 8 years ago

Hi Paul, Thank you for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Have never had any problems and any enquiries have been dealt with smoothly and efficiently”

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Posted 8 years ago

Hi Jess, Thank you very much for letting us know that you are pleased with the efficient service from Autonet . Kind regards Nicola

Posted 8 years ago

“It's the easiest thing I have ever done the person behind the phone was very friendly and helpful . The insurance policy was in my email box and I could review it .”

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Posted 8 years ago

Hi Ajai, Thank you for taking the time to review Autonet and let us know that you are pleased with the helpful, friendly service from Autonet. Kind regards Nicola

Posted 8 years ago

“Pretty angry really. After taking out a policy and paying my first deposit I was the next day sent a letter saying my premium was going up due to my misreporting of an incident. Their credit checkers has apparantly found I was involved in a car accident where I hit a pedestrian and around £1300 costs were incurred. The truth was that I scraped a stationary, empty car in a car park and left some paint scrapes on the bumper. They told me there was nothing they could do about this without me investigatin the incident with my previous insurer and offered to cancel but find a new, hopefully cheaper quote with this "new information" factored in. They could not so I asked to cancel. But on trying to cancel I they tried to charge me £50 despite my policy having only started today! I cannot afford to pay £100 to cancel one policy and start another, so now I am stuck with them, with a ridiculously high premium based on something that did not happen. Furthermore, I suspect something fishy is going on and the company is trying to con me because I never received any follow up about this accident apart from the other company telling me they would be dealing with any third party claims. I heard nothing and if I had ran someone over, incurring them costs and not immediately reported it, that would have been hit and run and I would have had a police visit! Very, very, very unhappy.”

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Posted 8 years ago

Hi Fay, Thank you very much for your comments. At Autonet, we place a great deal of importance on customer satisfaction and have looked into this for you. From your file, we can see that the additional premium was generated because the claim has been listed as "fault", rather than "none-fault" which was originally included when the policy was taken out. When we have checked this on the claims database, your previous insurer made a payment of £1385.17 on this claim. Unfortunately, Autonet cannot control this and you will need to contact your previous insurer if you feel this is incorrect. If indeed this is incorrect, we can look to update it on our system and check the price for your accordingly. We can also see that the claim is listed as third party property damage, rather than an incident with a pedestrian. Please accept our apologies for any confusion on this matter, we will ensure that our records are updated correctly. I am sorry to hear that you are not happy with all aspects of the service that you have received from Autonet, but if there is any update from your previous insurer on your claim we will be happy to look into this. Kind regards Nicola

Posted 8 years ago

“Fast and easy too set up :) hope the rest of the policy term runs as smoothly”

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Posted 8 years ago

Hi, Thanks for letting us know that you found it easy to set the policy up with Autonet. Kind regards Nicola

Posted 8 years ago

“It was very easy to get my home insurance with your company and I found the price very reasonable.”

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Posted 8 years ago

Hi, Thank you for taking your home insurance with Autonet and letting us know that you found it easy to set up. Kind regards Nicola

Posted 8 years ago

“Very competitive price, however, if you want to avoid an extra call centre admin charge of approx £15 , pay online, don't call them to pay!”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price. We do make a £15 admin charge in the call centre, but this is not applicable if you purchase online. Kind regards Nicola

Posted 8 years ago

“Good customer service, when requesting driving licence info the email address to send them to needs to be clearer, was in sure and had to ring to ask to get it”

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Posted 8 years ago

Hi John, Thank you very much for your comments and letting us know that you are pleased with the customer service that you received. Thank you for sending your driving licence details, I can confirm that we have these on file now. Kind regards Nicola

Posted 8 years ago

“good and reliable insurance company”

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Posted 8 years ago

Hi Mr Salim, Thank you for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Autonet impressed me because my renewal quotation needed to be amended as I had new single items of high net worth to add to the policy and I expected my premium to increase but after clarifying my requirement and bringing everything up to date the price was actually slightly lower. The process was efficient and not time consuming and felt I had received a quality value for money service and I have already recommended Autonet to friends. Keep up the good work :)”

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Posted 8 years ago

Hi Mark, Thank you for taking the time to get in touch and let us know that you were pleased with the efficient service and the price that Autonet were able to offer. Kind regards Nicola

Posted 8 years ago

“Had their insurance for several years, only left due to non competitive price, seems they have got their act together again.”

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Posted 8 years ago

Hi Bob Thanks for returning to Autonet and for your comments. We aim to provide the most competitive premiums we can, Thanks again Nicola

Posted 8 years ago

“Paid a deposit for my van insurance, 4 days later not had the documents. 3hrs of using their live chat system, to be effectively told no-one is alive to type to you. I tried calling from 9.20am until 12.10pm and could not get through. I sent a message via messenger and within 30mins someone answers. I asked for a callback adn in an hour I got a response. something so simple took nearly 40mins and I was then told I cant add any my friend on as they they dont have the same job as me (he is a delivery driver and wanted to borrow my van to go camping) and that it could look like he was using the van for work. A leap to a massive assumption. When I asked them to cancel the policy and refund my money, they told me the admin fee woudl mean I need to pay another £5 on top of the £52.80 (paid fo days ago) to cancel it. So far they cant tell me the ork carried out that justifies a fee of nearly £60!! Do not bother with this company”

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Posted 8 years ago

Hi Martyn, Thank you very much for your comments. We take customer feedback very seriously and are looking into this for you. I believe my colleague Heather has been in touch and will continue to keep you updated. Kind regards Nicola

Posted 8 years ago

“I found customer service was very friendly and helpful and the end price was decent. I was struggling to decide whether to continue insuring each of the vehicles on separate policies or to put all the vehicles onto one single fleet policy, the phone service operative was patient and helpful and ran through a number of different options. The only con is the pricing of policies seems to be randomly generated, best to get a competitive quote from an online compare site then ring up with the quote number. Seemed to be the cheapest way.”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know that you were pleased with the service provided by Autonet. We are an insurance broker and work with various insurers to provide competitive premiums. Although it is the insurers rather than us who set the premiums, we do search our panel to give the most competitive premiums we can. Kind regards Nicola

Posted 8 years ago

“I was impressed with quote”

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Posted 8 years ago

Hi, Thanks for letting us know that you are pleased with the quote from Autonet. Kind regards Nicola

Posted 8 years ago

“Just follow the simple user-friendly on Uswitch . Very very simple. I took six minutes to buy my Home and contents insurance”

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Posted 8 years ago

Hi William, Thank you for your comments and letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“very fast and help again to use the site”

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Posted 8 years ago

Hi Sam, Thank you for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Was simple/quick to sort my car insurance out.”

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Posted 8 years ago

Hi, Thanks for your comments and letting us know that you found it simple and quick to arrange your car insurance. Kind regards Nicola

Posted 8 years ago

“Very cheap with excellent cover”

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Posted 8 years ago

Hi Nicola, Thank you very much for letting us know that you are pleased with the price and cover that you have purchased from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick, professional and a product which was ideal for me! Would recommend.”

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Posted 8 years ago

Hi, Thank you very much for your recommendation and letting us know that you are pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews