Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have been an autonet customer for over 5 years now on a commercial policy for my van ,policy is for carriage of own goods/comprehensive cover.had my van parked out side a customers house on the 5 of jan 2017 fully locked was away from my van for 5 mins somebody brook into my van and stole most of my tools lap top etc ,got in touch with autonet on the 6th because office was closed to new claims (underwriters)after 8-9 hours trying to get somebody to sort out my claim was passed between 2 sets of claim handlers then office was closed ,still no joy for hire vehicle took a further 3 days to get hire vehicle supposed to be free!!! had to pay £150 for collision damage waiver not so free after all !! will not cover my tools my fault for not reading full terms and conditions (idiot) will not cover own goods but cannot tell me what "own goods"covers finally gave me go ahead to repair my van on the 19th of jan 2017, hire van goes back after 14 day "free hire" repairs will take 7 days so can not get to and from work without me hiring a van !! autonet have not been the best at customer care, and seem to be not very interested in resolving your claim as quickly and as painfully(painless) as possible. cheap insurer but as you say you get what you pay for. "beware"dont make a claim”

Helpful Report

Posted 8 years ago

Hi Robert, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer feedback and are sorry to hear about the experience you have had regarding your claim. I believe one of our advisers has been in touch since your review to provide an explanation of the "own goods" cover and that we are continuing to investigate this for you. Please accept our apologies as this is not the level of service that we usually expect to provide. Kind regards Nicola

Posted 8 years ago

“quick and easy”

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Posted 8 years ago

Hi Gavin, Thank you for your comments, we are pleased that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“It was very simple to complete through Go Compare. Hassle free. Good quote.”

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Posted 8 years ago

Hi Thomas, Thank you for letting us know how pleased easy you found it to deal with Autonet, We are pleased that you are happy with the price. Kind regards Nicola

Posted 8 years ago

“VERY EASY SITE TO USE AND STRAIGHT FORWARD! ALSO A VERY GOOD PRICE THANK YOU! DONT CHANGE A THING!”

Helpful Report

Posted 8 years ago

Hi Paul, Thank you for letting us know how easy you found it to use our website and that you are pleased with the price. Kind regards Nicola

Posted 8 years ago

“Very pleased”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“quick and easy”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Don't waste your time with them.f*****g useless. Sent countless emails to them to try and get some answers for an issue with a policy and it seems I have been blocked as every email is bounced straight back to me then removed money from my bank without permission so have been reported to bank as theft.avoid.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments. At Autonet, we take customer feedback seriously and our Complaints team are looking into this for you. Kind regards Nicola

Posted 8 years ago

“Quick to set up online and was a competitive price”

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Posted 8 years ago

Hi Selina, Thank you for letting us know that you are pleased with the price from Autonet. We are pleased to hear that you found it easy to set up online. Kind regards Nicola

Posted 8 years ago

“The premium was high for my car (up £100 from last year). The web site was not the easiest to use and the option to add extras were not clear to add.”

Helpful Report

Posted 8 years ago

Hi Bryan, Thank you very much for your comments. At Autonet we take customer feedback seriously and would like to look into this for you. If you would like us to do this, please can you let us know which aspects of the site were not easy to use and which optional extras were not easy to add? Kind regards Nicola

Posted 8 years ago

“easy to use”

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Posted 8 years ago

Hi Philippa, Thank you for letting us know how easy you found it to use Autonet. Kind regards Nicola

Posted 8 years ago

“very easy to use the web site and the price is better than other companies”

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Posted 8 years ago

Hi, Thank you for letting us know how easy you found it to use our website. We are happy to hear that you are pleased with the price too. Kind regards Nicola

Posted 8 years ago

“Very competitive price.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“Really fast and very good service and price. Highly recomended”

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Posted 8 years ago

Hi Shane, Thank you very much for your recommendation and taking the time to let us know that you are pleased with the price and service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“THE PRICE WAS VERY GOOD FOR THE SAME COVER AS MY OLD INSURANCE”

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Posted 8 years ago

Hi Martin, Thank you for letting us know that you are pleased with the price of the insurance. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Easy to use website”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know that you are pleased with how easy our website was to use. Kind regards Nicola

Posted 8 years ago

“It was great value with everything included and the website was easy to use”

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Posted 8 years ago

Hi, Thank you for letting us know how pleased you are with the value from Autonet and letting us know that you are happy with how easy our website was to use. Kind regards Nicola

Posted 8 years ago

“Have given me the cheapest Car insurance cover for the last 3 years. thanks autonet :)”

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Posted 8 years ago

Hi, Thank you for your continued custom and letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to buy online”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found it easy to buy online. Kind regards Nicola

Posted 8 years ago

“On hold for 38 mins to change vehicular on policy then to D there would be an extortionate cancellation fee can't get hold of anyone quickly”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that it took so long for you to get through to Autonet. We have been experiencing high volumes of calls lately and have plans in place to address this. If you still require assistance, please can you email reviewsites@autonetinsurance.co.uk with your details and we will be happy to look into this for you. Kind regards Nicola

Posted 8 years ago

“Good price”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and letting us know that you are pleased with the price. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews