Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had insurance for 24hrs with this company. They rang me with a query and it turned out they wanted double the amount on monthly payments £80 odd pounds for fully comp on a crv. No thanks so asked for it to be cancelled and had to pay £50plus for cancelling on a policy I hadn't even received in an email yet! 24hrs I had this policy. Still get text now saying I owe them money! Stay well away would be my advice.”

Helpful Report

Posted 4 years ago

Hi Sara, Thanks for taking the time to get in touch with us. We are sorry to hear that you aren't happy following your online purchase. We have passed your details to our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Really disappointing customer service. Holding customers to ransom when their insurance provider weren't willing to change vehicle on a policy. They want me to pay a cancellation fee!! and it's more if I cancel and leave than if they find me a new insurance. More money for less work.”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy about our fees. Our complaints team are currently reviewing your case and will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Don't use they have just charged me 35 pound just to change my address its a rip off and I will be complaining to the ombudsman”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy, I have reviewed your file and can see our complaints team have been in contact with you regarding the matter. Kind regards Mollie

Posted 4 years ago

“I am disgusted with the level of customer care I recieved today from Autonet ins. I insured my car providing details that I was able to complete on your in line platform. I was charged immediately 31.89 on the 9th November 2020. Today I was informed I was not able to insure my vehicle because I am temporarily living out of the UK but still in the EU ! and that my Sorn vehicle was not valid & Autonet would not insure me. To ensure my complete dissatisfaction I was then charged 26.84 for the pleasure of not being insured ! as a cancellation fee Can I point out that I rang today to PAY not for Autonet to cancel may insurance your were happy to take and charge me for. This is appalling & i will be ensuring that my compaint is raised with the most senior executive I can identify within your company. Tonight I have recieved a letter stating my vehicle is not sorned ( which it is & you were informed of this today ) & that I should find alternative insurance. This may be a standard letter but your attention to customer service today was appalling & you have lost now a mature driver with maximum no claims happy to pay appropriate premiums. Kind Regards Neil D Fenton”

Helpful Report

Posted 4 years ago

Hi Neil, Thank you for taking the time to get in touch, I am sorry to hear you aren't happy with the service from Autonet. I have passed your details on to our complaints team who will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“I think cold calling at 7.58am is totally inappropriate as well as illegal. STOP doing it”

Helpful Report

Posted 4 years ago

Hi Jill, Thanks for taking the time to get in touch. We are sorry that you were not happy with us calling you and would like to look into this further. Unfortunately we would need some further details to do so, please email reviewsites@autonetinsurance.co.uk with the telephone number that we called you on. Thanks Annabel

Posted 4 years ago

“You promised to send home insurance by post I've still not received it even after my telephone call to you this insurance was taken out at the beginning of October”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are sorry to hear about your experience with your documents. We have reissued these to you. If you wish for us to investigate this further please contact us via reviewsites@autonetinsurance.co.uk. Thanks Annabel

Posted 4 years ago

“Confirm your Policy and state that no further documents are required, then send emails 12 days later stating they require X,Y and Z, cancle policy because you do not reply and demand a £50 cancelation fee.”

Helpful Report

Posted 4 years ago

Hi Jim, Thanks for taking the time to leave a review. We are sorry to hear that you aren't happy with our service. We have passed your details over to our complaints team. Thanks Annabel

Posted 4 years ago

“Recently purchased 2020/2021 motor insurance from this company, on line. They immediately deducted the (Confused.com) quoted premium from my credit card although the policy was not due to start for a further ten days. They then wrote to me disagreeing with some of the (previous claims) information I had provided and told me they intended to add £209 to the quoted premium stating that if I wished to withdraw my application for insurance they would charge a cancellation fee withdrawal fee of £25 from a refund of the premium already paid by me.”

Helpful Report

Posted 4 years ago

Hi Robin, Thanks for taking the time to get in touch. We are sorry to hear that you have not been happy with our service. We have passed your details onto our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Fast competitive and a good range of options.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch with us. We are pleased that you found us competitive and were happy with the options. If you wish to discuss anything further please let us know at reviewsites@autonetinsurance.co.uk. Thanks Annabel

Posted 4 years ago

“(!!!!!). it stinks, I been driving since march 1981. cars vans trucks and buses, plus boats and ships. Yet they count time i had this car (a year) but apart from six journeys on temporary insurance so So i am on no years claims bonus. I have two others cars more valuable, more expensive on spares but reasonably well looked after. This modern method insure the cars not the driver So they can rob us. IT STINK..., you asked !!!! .”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you are happy. I have located your file and passed it on our complaints team who will be in contact with yourself. Kind regards Mollie

Posted 4 years ago

“Wasn’t a good start, I had a claim pending with a previous insurer which I cancelled to keep the price the same then they asked me for an additional £300 even though I had cancelled the claim, I had hit a tree that had fallen down not anyone else. Scammers”

Helpful Report

Posted 4 years ago

Hi Henry, Thanks for taking the time to get in touch. We are sorry to hear that you are not happy. We have passed your details on to our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“I’m not happy as I did email yesterday to say I no longer needed the insurance; I have informed you before that I no longer have the vehicle and have not had it for over a year , can you please get this sorted”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you are not happy. We have passed your details to our customer service team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“I requested posted documents of my car insurance and this was granted. As if today 11th November I have not received them. Hoping I can receive them soon. Many thanks Sylvia Childs”

Helpful Report

Posted 4 years ago

Hi Sylvi, Thanks for taking the time to leave a review. We are sorry to hear you aren't happy. I have passed the details on to the relevant team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Rip off - 100% failure on customer service. difficult to get on telephone -old COVID 19 excuse etc. Wanted to charge double when they discovered my wife as a named driver had to claim on her own insurance with an incident she was not even driving or in the car (Car parked at work and someone collided with it) no fault claim. Question asked on intermediate website is ' have you or any named drivers caused a claim in the last three years' so I had not lied or hid any information from them - Shocking experience overall.”

Helpful Report

Posted 4 years ago

Hi J Mitchell, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks Annabel

Posted 4 years ago

“As posted on Trustpilot and replied to by Annabel. Policy No 2037LS24227 Ref No 2841427/3/rEA/MBIL My wife Janette Poyner rang to cancel the insurance on our VW Golf, due to her being allowed back on the Motability scheme. They told her the underwriters would be giving back £186.35p and we would get back £106.40p due to a cancellation fee of £79.95p. When she queried the cancellation fee she was told it would be in the t&c's. So for an insurance that was taken out in mid July and cancelled early November we have lost over £200 for 3 1/2 months insurance. Scandalous.”

Helpful Report

Posted 4 years ago

Hi Roger, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks

Posted 4 years ago

“Avoid at all cost. Changed my quoted price and now want money to cancel policy. Can't get hold of anyone to sort it. Do not use these”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. I have passed your details on to the relevant team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“One of the worst car insurance companies that I have ever dealt with in 35 years. They increase the premium without explanation and do so out with the 14 day cancellation period. They also fail to answer emails. Tried to call to cancel and was put on hold for 20 mins, eventually they called back and was to it would cost £80 to cancel. I hate to think what they would be like if I had to make a claim”

Helpful Report

Posted 4 years ago

Hi Andrew, Thanks for taking the time to leave us this feedback. Your details are with our complaints team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“If you are a non-white or have an ethnic name avoid Autonet. Twenty years of safe driving never had any claim or problem with any car insurance, Autonet investigated me like a criminal. It was a big mistake to go with them. They wanted scan copy of everything, DVLA record even my MOT certificates etc, you name it they asked for it. I could not cancel as it was passed the 14 days cancellation period. After renewal, I discovered they reduced my NCB by 7 years, after extensive enquiries they admit making a mistake with no apologies. Imagine reducing your NCB by seven years for no reason and no apology. Avoid Avoid Avoid”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 4 years ago

“Can’t get through on the telephone, once past the lengthy answering service they connect call and cut you off...several times over several days. And they don’t answer email Messages either. Almost had my policy cancelled by them as they didn’t process the information I sent them as requested. Never again!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get In touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team who will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“I asked for a quote an hour on the phone cost me over £18-00”

Helpful Report

Posted 4 years ago

Hi Yvonne, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks Annabel

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews