Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service fast comparable”

Helpful Report

Posted 9 years ago

Dear Mrs Gilbert, Thank you for letting us know you are happy with the service you have received. Kind regards, David

Posted 9 years ago

“Very bad experience with incompetent staff over the phone being put on hold or transferred to different departments then having to give the same information over and over again £45 later !!”

Helpful Report

Posted 9 years ago

Dear Mr Hartley, Thank you for your comments, I am sorry that you have had a bad experience and we would like to look into this for you. If you could email reviewsites@autonetinsurance.co.uk with the details we'd appreciate it. Kind regards, David

Posted 9 years ago

“Easy to navigate website, good communication and accepted NCB evidence from another provider without any hassle.”

Helpful Report

Posted 9 years ago

Dear Mr Gandhi, Thank you for taking the time to leave your comments, I'm pleased to hear that you had a positive experience when buying your policy. Kind regards, David

Posted 9 years ago

“Excellent price. Speedy service. Friendly service.”

Helpful Report

Posted 9 years ago

“First class service , Highly recommended”

Helpful Report

Posted 9 years ago

Dear Mr Eastwood, Thank you for your comments, it's great to hear how happy you are with our service. Kind regards, David

Posted 9 years ago

“The process of buying an insurance was straightforward and easy. I hope in case of a claim it will be easy as well”

Helpful Report

Posted 9 years ago

“Really nice and good service I like it”

Helpful Report

Posted 9 years ago

“Phoned up and got my renewal sorted quickly and easily and price matched as well!”

Helpful Report

Posted 9 years ago

“Very easy to use great prices and insured in no time”

Helpful Report

Posted 9 years ago

“Too much red tape and they farm the credit out to a 3rd party !”

Helpful Report

Posted 9 years ago

Dear Mr Burling, Thank you for taking the time to leave your comments, if there is something you would like us to address then please email reviewsites@autonetinsurance.co.uk and we will be happy to assist. Kind regards, David

Posted 9 years ago

“Spoke to autonet and they explain almost everything to me.”

Helpful Report

Posted 9 years ago

Dear Mr Stanley, Thank you for your comments, if there is anything more we can assist with then please feel free to get in touch. Kind regards, David

Posted 9 years ago

“Good communication through emails. Competitive price and easy to set up a policy.”

Helpful Report

Posted 9 years ago

Dear Mr Gamble, Thank you for taking the time to let us know you are happy with the policy, I'm glad to hear it was easy to set up. Kind regards, David

Posted 9 years ago

“Very help full, explained all information clearly and a very good price.”

Helpful Report

Posted 9 years ago

Dear Mr Stanley, Thank you for your comments, it's great to hear that you were happy with the service. Kind regards, David

Posted 9 years ago

“I had problems filling in the information on line. I phoned Autonet direct and spoke to Gareth who dealt with everything quickly, he couldnt have been nicer.”

Helpful Report

Posted 9 years ago

Dear Mrs Hill, Thank you for letting us know about your experience, I'm please to hear that Gareth was able to help and I've passed your comments on to his team leader. Kind regards, David

Posted 9 years ago

“I was aghast when I went to most insurers for my van last year so I went hunting for a good price without huge excesses, I found AutoNet and placed my insurance with them. The website was easy to get around and this year when it came to renewing the insurance it was even easier. I certainly wont be going anywhere else for my third year (next year)”

Helpful Report

Posted 9 years ago

“Quick, easy and fuss free as well as providing the most competitive quote......just how I like it ????”

Helpful Report

Posted 9 years ago

Dear Mr Kurzfeld, Thank you for taking the time to leave your comments, I'm glad to hear that you had a positive experience. Kind regards, David

Posted 9 years ago

“Insurance done on line, quick and very simple, auntonet were the best quote for what we needed. Would highly recommend.”

Helpful Report

Posted 9 years ago

Dear Mr Leballeur, Thank you for your comments, I am please to hear that you would recommend us to others and that we were able to provide a policy you were happy with. Kind regards, David

Posted 9 years ago

“Very impressed with the Internet service we received”

Helpful Report

Posted 9 years ago

“Very fast and reliable source of borrowing money when you need it most.”

Helpful Report

Posted 9 years ago

Dear Mr Sibanda, Thank you for taking the time to time to let us know you were happy with the service you received. Kind regards, David

Posted 9 years ago

“STAY AWAY FROM THIS INSURER! THEY CHARGE YOU ADDITIONAL DESPITE YOU SUBMITTING NCB & INFO I have used the comparethemarket.com website and after getting the best deal I opt to chose Autonet despite their bad reviews on another site. I in honesty always input the correct details, including a non fault incident in Aug 2015. My previous insurer reduced my ncb to 3 year instead of 9+ as the claim under investigation and is not settled which the site does not give option to add further. After purchasing the insurance and submitting my ncd letter, I was not acknowledged but after month they issued my further payment of £186. I called their customers service who was unhelpful and added because it was not added the claim was 'settled' I am liable to pay extra. Excuse me the comparemarket website does not has further options or further option added on to input this. This is outrageous...surely Autonet you are aware of the comparemarket website quote layout questions. I have not hidden anything but provided answers to the online questions. i was advised i would need to pay this amount until my claim is settled. I requested for confirmation letter of this amount to be fully refunded once the claim settled by my insurer. Instead you have sent me invoice for the extra payment demand to me paid within 7 days. I am very annoyed indeed and feel the company using silly excuse to charge me extra. I have never come across such experience with insurers using information against you to gain. I and wished I did stay with previous insurer as your not getting the best quote at all but distress! Autonet Please see the quote made and correctly honour this otherwise I will complain to the ombudsman and to LV directly.”

Helpful Report

Posted 9 years ago

Dear Mr Hassan, Thank you for taking the time to let us know about your experiences, I understand that our complaints team have been in touch and have resolved the matter for you. Kind regards, David

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews