Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best price. top site.not like other cheep set ups .def recommend”

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Posted 5 years ago

Hi Robert, Thank you for the recommendation, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 5 years ago

“very clear cut and at a competitive price”

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Posted 5 years ago

Hi Sean, Thank you for the comments, its great to hear the price was competitive. Kind regards Mollie

Posted 5 years ago

“I'm very happy with the service coz it's easy to understand and very easy to fill up the form.”

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Posted 5 years ago

Hi Zahid, Thank you for the comments, we are pleased to hear you found the online form easy to complete. Kind regards Mollie

Posted 5 years ago

“First time customer, been great so far, quick response from customer service and the online chat is brilliant.”

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Posted 5 years ago

Hi Jordan, Thank you for the comments, we are pleased to hear you are happy with the online chat service. Kind regards Mollie

Posted 5 years ago

“Very quick and easy to purchase car insurance. A simplified process with self-explanatory steps.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process simple to complete. Kind regards Mollie

Posted 5 years ago

“Staff were very helpful on the telephone”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“very good service easy to use”

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Posted 5 years ago

Hi, Thank you for the letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“They give u a cheap quote on comparison web site Then when u go to pay for policy they give u number to call If u don’t call they call u day later go through details again and give u higher quote was of time for everyone”

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Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate Kind regards Mollie

Posted 5 years ago

“The site is very easy to use and everything is easy to understand and select your options.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the site easy to use. Kind regards Mollie

Posted 5 years ago

“Excellent service, Great value”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“I phoned up to speak to one of your customer services and she took me through all of questions and answers it was so simple to do this and if I didn’t understand anything the lady explained it all to me . I will recommend to others and I have already done, thank you for all your help. Derek”

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Posted 5 years ago

Hi Derek, Thank you for the recommendation, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Cheapest quote, well surprised what they offered. Got a lot more for my money than my original insurer.”

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Posted 5 years ago

Hi William, Thank you for the comments, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 5 years ago

“good cheap insurance & very good customer service”

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Posted 5 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Very polite and not pushy, I would definitely recommend this company”

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Posted 5 years ago

Hi, Thank you for the recommendation, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Easy to get quote online and purchase policy”

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Posted 5 years ago

Hi Steve, Thank you for the comments, we are pleased to hear you found the online quote easy to complete. Kind regards Mollie

Posted 5 years ago

“Very easy to set up. Very clear”

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Posted 5 years ago

Hi Clair, Thank you for letting us know you found the process easy to set up. Kind regards Mollie

Posted 5 years ago

“Service I got was very professional and timely it was also very comparible in pricve to other insurance brokers that quoted me.”

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Posted 5 years ago

Hi Gerrad, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“It was very simple , got insurance without any hassle, keep up the good work .”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process simple to complete. Kind regards Mollie

Posted 5 years ago

“Due to a car being sold in Jan 2019, my policy was cancelled, however they still removed monthly payments from my account. I contacted them for a refund and the conversation was left at the matter being looked into. Out of the blue I received a letter/bill for a cancellation fee? This had not been discussed in the phone conversation, although they claimed I had hung up before getting a chance to talk about it.. I did not hang up. Anyway a letter arrived to offer me a reduced settlement. Ok I thought, I'm too busy to give this company anymore airplay, just pay it. I then phoned armed with debit card and was told I had to pay via their online portal. Ok I can do that and on I went. I was then prompted to requested a password reset. Ok I did that. No reply. So I requested a password reset again, this time taking a date stamped screen dump to ensure I had proof that I had attempted to settle. Still nothing received back. A third attempt, screen dump etc. Still nothing. I have now received a threatening letter from a third party debt collector for the full amount. I contacted Autonet, who have now washed their hands of the whole matter, including the money they owe me.”

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Posted 5 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy. I have reviewed your file and can see that this is already being handled by our Complaints Department. Kind Regards Carly

Posted 5 years ago

“Always such an easy process and quick. Fair and competitive quotes”

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Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews