Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy process to arrange my van insurance, also pretty cheap. Luckily not had to make a claim so cant comment on claims.”

Helpful Report

Posted 8 years ago

Hi Chris, Thanks for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“I found this company very easy to deal with had no problems sorting my new insurance out would recommend this company”

Helpful Report

Posted 8 years ago

Hi Susan, Thank you very much for your recommendation and taking the time to let us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Price last year was £180 and this year over£300 not happy because I had to change my van and insurance why the big increase”

Helpful Report

Posted 8 years ago

Dear Mr Rutter, Thank you very much for your comments. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place. Insurers base their prices on many different factors, with the age, valuation and model of the vehicle all having an impact on this. I can see that the vehicle you have insured this year is a newer van which has a higher estimated value than your old van. This is likely to have impacted on the price. I can also see there is a claim on file too. Although there were no costs associated with this, some insurers do change their premiums, based on the fact that an incident has taken place. We always aim to provide competitive premiums and hope that you will consider Autonet again in the future.. Kind regards Nicola

Posted 8 years ago

“Although the renewal notice arrived in plenty of time for the 10.04.16 deadline and I confirmed it by telephone immediately, I have not yet had any paperwork. Am I right thinking I am covered.”

Helpful Report

Posted 8 years ago

Hi Alison, Thank you very much for your comments. I can see that you policy was set up and is now in place. I'm sorry to hear that your documents have not been received. We did send these out in the post for you and I will arrange for another copy to be sent. Kind regards Nicola

Posted 8 years ago

“Every thing went really well until I had an email from a broker company which was a bit confusing because I have allways paid my home insurance by birect debit straight to the provider”

Helpful Report

Posted 8 years ago

Hi Michael, Thanks for letting us know you are pleased with the service that you have received from Autonet. We are an insurance broker and use Close Brother's premium Finance to provide our instalment options. If you have any further queries, just let us know. Kind regards Nicola

Posted 8 years ago

“Autonet has been a good insurance provider. It's difficult to know exactly what the best arrangements are for finding the most competitive quotation, but they've provided me with good service. Their agents, when I've spoken on the phone, have been helpful and followed through with what they said they'd do, which I appreciate.”

Helpful Report

Posted 8 years ago

Hi William, Thanks for letting us know that you are pleased with the helpful staff at Autonet and the service you received. Kind regards Nicola

Posted 8 years ago

“I have been self employed for 33years and have had only 4 insurance companies, all I can say is I really wish Autonet had been around at that time I would have had a lot, lot ,lot better bank balance..One word Excellant”

Helpful Report

Posted 8 years ago

Hi Michael, Thanks for taking the time to let us know how pleased you are with the service from Autonet. We are happy that we have been able to help. Kind regards Nicola

Posted 8 years ago

“Fast and friendly staff who were able to offer the best deals by phone with no fuss. Great service. Thank you”

Helpful Report

Posted 8 years ago

Hi Paula, Thanks for letting us know that you are pleased with the friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Very friendly staff who are a pleasure to talk to. Very satisfied with the product and more importantly the company.”

Helpful Report

Posted 8 years ago

Hi Gareth, Thanks for letting us know that you are satisfied with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Hassle free service that I would recommend”

Helpful Report

Posted 8 years ago

Hi Ken, Thank you very much for your recommendation. We are pleased to hear you are happy with the service provided by Autonet. Kind regards Nicola

Posted 8 years ago

“Straightforward, easy to arrange, git a good price with prompt service!.......1st Class overall”

Helpful Report

Posted 8 years ago

Hi Peter, Thanks for letting us know that you are pleased with the straight forward service from Autonet. Kind regards Nicola

Posted 8 years ago

“I found Autonet on uswitch after I found my previous provider was getting very expensive.The set up was via internet and went smoothly.As I have just entered into this policy I cannot comment fully on how good it is or how effective it is so give it the rating above.”

Helpful Report

Posted 8 years ago

Dear Mr Harris, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“insurance that exceeded my needs at a price less than I expected. A nice surprise for once”

Helpful Report

Posted 8 years ago

Hi Neil, Thanks for your comments and taking the time to let us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and easy to deal witb. Good price”

Helpful Report

Posted 8 years ago

Hi Andy, Thank you very much for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Very simple and straightforward to set up car insurance and the price quoted is the price you pay not like other insurers.”

Helpful Report

Posted 8 years ago

Hi Julie, Thanks for your comments and taking the time to let us know that you found it straight forward to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Discraseful customer services, would not let me issue a formal complaint or speak to a manager over the phone, loaded both my policies with extra premiums due to their errors then expect my to pay £50,00 cancellation fees even when the fault wasnt mine. As a result I am now taking the company to court as this legalised theft has to stop. Insurance companies are turning out to be the biggest highway robbers since Dick Turpin was around.”

Helpful Report

Posted 8 years ago

Dear Mr Barker, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer feedback and take your comments seriously. I have passed your message on to our Complaints team, who will look into this for you. Kind regards Nicola

Posted 8 years ago

“We used auto net for the last few years for both mine and my wife's car! Great price and easy to contact ????”

Helpful Report

Posted 8 years ago

Hi Michael, Thank you very much for your continued custom and taking the time to let us know that you are pleased with the service that you received. Kind regards Nicola

Posted 8 years ago

“Issues with the first policy and incorrect information given over the phone repeatedly. After this the second policy has had no issues, good price and minimum fuss.”

Helpful Report

Posted 8 years ago

Hi Dan, Thank you for your comments. We are pleased to hear that we could help resolve your issues and that you are now satisfied with Autonet. Kind regards Nicola

Posted 8 years ago

“DO NOT TRUST ripped me off 300 pound I used auto net insurance one before with absolutely no problem I paid my yearly insurance in one hit and never heard anything from them. This time however it was completely different. Auto net asked me to provide them with a number to enter onto the dvla so they could gain access to my driving records to prove my no claims. I provided this number and was then Threatened with a last warning on cancellation as they were claiming I had not proved my no claims. I rang them up on their premium number and eventually spoke to one of their agents who checked the details and told me everything checked out and he wished me a good year insured with them. I checked my emails a few weeks later and saw that they had cancelled my insurance and had me driving around London with no insurance the reason they have was it was cancelled for providing incorrect details. I rang them back up on their premium number and they explained to me even though I had paid my entire year up front of 726 pound they found that I had passed my test literally two months after the information I entered (an honest mistake) and that affected my premium by thirty pounds. I would have happily paid this money!! I was then refunded 445 pound less than three weeks of being insured and it was meant to be a 75 pound cancellation charge they just found other ways to charge me. My number they had on record they didn't call once even though one of their agents claimed they didn't have it and then the next time I rang they admitted they did . Their excuse was they were ringing another number they had of mine on file even though that number I had never seen or heard before. They were completely unhelpful I feel like I have been absolutely ripped off and their staff are rude and nasty. From now on I'll pay a little more and stay to the bigger names because this lot are actually a bunch of crooks , I would really really urge anyone not to use them, if they can find a reason they will find one and then they will legally steal half your money.”

Helpful Report

Posted 8 years ago

“after buying insurance I got a letter saying there was a problem with the insurance and at accost of £201 the insurance would be made upto date .I rang you and after 20mins on hold got through but then was passed between 4 other tele sales people with approx. 5mins on hold between each to then have to pay over £300 more for the insurance which was quoted at £201 which I find disgusting .I am also disgusted at the agresive way legal cover was pushed at me when I say i dont want something I DONT WANT IT after all that It also cost me a 58 min phone call .all I can say is I WONT WANT INSURANCE FROM YOU AGAIN”

Helpful Report

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews