Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up online , cheap payments great value for money”

Helpful Report

Posted 8 years ago

Hi Joanne, Thank you for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“We sourced our home & buildings insurance quotes through independent comparison site 'U switch' two years ago after our premiums had unreasonably increased with no claims having been made. Having researched the options and checking the cover, Autonet provided the most competitive and comparable quote by a considerable margin and signing up was easy, even with the offer of interest free direct debit...no hassle. This year (2016), the renewal had crept up, but was still competitive enough to renew. When it came to renewing, the call centre staff did not deliver their promises to call back in time for me to renew and were not very helpful. However, after directly complaining to a very senior member of Autonet staff that same day, my complaint was dealt with immediately. I received a call also that day and the issue was resolved very effectively and efficiently due to 'the' senior manager sorting out the issue and putting us first. It is down to this senior management positive attitude towards the customer that we consider the issue a one off and remain 'confident' in Autonet and that we are still customers (although have kept senior managers contact details). Although we have not had to make a claim (and hope not to), I would recommend Autonet if you are looking to receive competitive premiums from a broker who deal with reputable, well known insurance providers.”

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Posted 8 years ago

Hi David, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet, I'm pleased to hear that your issue was resolved and that you would recommend Autonet in the future. Kind regards Nicola

Posted 8 years ago

“Very easy to renew policy and helpfull friendly staff.”

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Posted 8 years ago

Hi Manon, Thank you very much for letting us know that you found it easy to renew with Autonet. Kind regards Nicola

Posted 8 years ago

“Nice friendly staff ,helped me with an queries I had . A nice easy change over fro my previous insurer . 1 satisfied customer ...Thank you”

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Posted 8 years ago

Hi Robert, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Good price and cover...........”

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Posted 8 years ago

Hi Kenneth, Thank you very much for letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Really happy with how simple and easy the site was to use.”

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Posted 8 years ago

Hi Fiona, Thank you very much for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Although all documents were confirmed received by yourselfs I still had emails telling me to act now to avoid cancellation so I though the organisation was poor there but that was all”

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Posted 8 years ago

Hi Shaun, Thank you very much for your comments. Please accept our apologies for any cross over in the documents that you received. Kind regards Nicola

Posted 8 years ago

“Quick, easy to set up”

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Posted 8 years ago

Hi Christine, Thank you for your comments and letting us know that you found it easy to deal with Autonet, Kind regards Nicola

Posted 8 years ago

“Having got my renewal notice I just left it and everything just went through.”

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Posted 8 years ago

Hi Peter, Thank you very much for your comments and letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Simple quick and Easy! Just the way it should be. I was offered a cheaper alternative than last year but went with my original insurer due to having better cover for out buildings. Thanks Guys.”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to arrange, good cover and excellent value home insurance. I have also taken out my car insurance through autonet.”

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Posted 8 years ago

Hi Steve, Thank you for your comments and letting us know that you are pleased with the products that you have purchased from Autonet. Kind regards Nicola

Posted 8 years ago

“I've recently switched to Autonet and am very happy to report that the policy completely covers every eventually I can think of - and at a very reasonable price. I also found the Customer Service Helpdesk to be friendly, efficient and very helpful indeed. I will also be shortly switching my auto breakdown insurance and thanks to the Helpdesk have already found a far better deal than I had previously. Thank you Autonet!”

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Posted 8 years ago

Hi Clive, Thank you very much for taking the time to get in touch and let us know how pleased you are with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“I WAS VERY PLEASED THAT I GOT ALL THE COVER I WANTED AT A VERY REASONABLE PRICE. I WOULD HIGHLY RECOMMEND AUTONET TO MY FRIENDS AND RELATIVES.”

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Posted 8 years ago

Hi Susan, Thank you very much for your recommendation and letting us know that you were pleased with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“Can only give a normal because as of yet and hopefully it continues as such I haven't had to make a claim which is where most of the stars would be earnt or lost.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“easy to use and receive quote”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“easy to talk to”

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Posted 8 years ago

Hi Michael, Thank you for taking the time to review Autonet and letting us know that we were easy to talk to. Kind regards Nicola

Posted 8 years ago

“simple and efficient service”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Prompt service”

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Posted 8 years ago

Hi Paul, Thank you for letting us know that you are pleased with the prompt service from Autonet. Kind regards Nicola

Posted 8 years ago

“Dealt with very quickly and no hassle at all....the windscreen replacement chap was very good indeed...so overall happy with the service received.”

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Posted 8 years ago

Hi Robert, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Autonet have been very helpful and promt with all communications Excellent customer service - Carlo Marcello (Tumble Tots)”

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Posted 8 years ago

Hi Carlo, Thank you very much for letting us know that you are pleased with the excellent service and prompt communication that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews