Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did request a call back to pay over the phone but no call arrived I have now paid online”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and I am sorry to hear that you did not receive a call back from us and I will get this issue looked into. If you have any other queries then please do not hesitate to get in touch. Kind Regards Carly

Posted 5 years ago

“Found Autonet on comparison website, initial quote seemed reasonable, completed the on line form (late evening) after completing I remembered a Non Fault accident ( I was rear ended while sitting at traffic lights) which I thought may still be under the 5 year declaration, I called auto net next day to advise and asked if they could confirm this for me, was told that they could not check that information??? what about CUE ( Claims and Underwritting Exchange) i would have to contact previous Insurer (Police Mutual) I did os the following day and had it confirmed the date of the incident was still under 5 yrs, went back on line and amended the information. Paid the Quote in full, which incidentally had now gone up from £329 to £397 due to the addition of a NON FAULT incident????? how does that work?? received paperwork 2 days later stating that using CUE (that thing that couldn't check earlier!!) I had not declared an incident and therefore there was an additional £79 + £15 Admin fee to pay, Again contacted Autonet to be told an claim logged by Aviva some 4yrs earlier? but I have never been an Aviva customer!! as far as I know. So I contacted Aviva and sure enough some 4yrs ago while driving to work a deer shot out in front of me causing slight damage to front end, I contacted my insurance at the time and although I made no claim and repaired the damage myself they still logged it as a claim??????? Has the world gone NUTZ or what, anyhow AUTONET are using this to extort more money, so I done the decent thing and cancelled it a whole 2 days later and was charged over £70 pounds by Autonet!! just rip off merchants who will use and distort information anyway they can to extort more money from honest customers, I did not intentionally leave out that information but common sense tells me that if I DID NoT submit a claim to my Insurers for repairs to my car then how can they logged it as a claim????? rip off Britain indeed and Autonet are taking full advantage of it. And to cap it all off Autonet responded to my negative comments on Trustpilot and their solution was for me to contact them via this portal!! a review site not an Autonet customer service email address!! a review site, what a joke you lot are!!!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and I am sorry to hear that you are unhappy with the customer service you have received. I can see from your file that this has already been passed to our Complaints team and someone will be in touch. Kind Regards Carly

Posted 5 years ago

“Price was comparable and exclusions/inclusions clearly marked and easy to add on for updated quote”

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Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 5 years ago

“Havent had car insurance with autonet since April they i have no direct debit set up with them and they went into my bank and helped them self to £155.68p disgrace and forwarded to fraud team as the man i spoke to on the phone was so rude about it”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy with the service from Autonet. I have passed your details on to our Customer Services team and someone will be in touch. Kind Regards Carly

Posted 5 years ago

“Easy to navigate”

Helpful Report

Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the website easy to navigate. Kind regards Mollie

Posted 5 years ago

“they want a consumer to do everything online and want more money if you need any assistance over the phone which i think is not fair. Also staff over the phone seems working for many different companies who has no manager or underwriter with them to seek advice.”

Helpful Report

Posted 5 years ago

Hi Sandy, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy with the service. I have passed your details on to our Customer Service Team and someone will call you back shortly. Kind regards Mollie

Posted 5 years ago

“The process of buying the insurance was quick and simple, however i have just brought thw insurance so i am yet to recieve my documents. Quote given to me was affordable. currently no issues to raise”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that you found the online process quick and simple. We do advise that documents can take up to 24 hours to come through so if you have not received them after this time please contact our offices. Kind Regards Carly

Posted 5 years ago

“The website was not very clear..too many small boxes to tick which were very easy to miss.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and thank you for your feedback. Please check your policy documents to make sure your information is accurate and if there is anything you would like to discuss please do not hesitate to contact us. Kind Regards Carly

Posted 5 years ago

“easy to use and excellent comparison information”

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Posted 5 years ago

Hi Annie, Thank you for letting us know that you found the online process easy to use, Kind Regards Carly

Posted 5 years ago

“excellent !”

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Posted 5 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 5 years ago

“WEBSITE VERY EASY TO FOLLOW. PRICES ARE VERY COMPETETIVE.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 5 years ago

“Got a good quote as a new customer. Policy included courtesy car, legal cover etc. Extra cost for monthly payments a little steep so paid the total. Just wait and see how good they are if I need to claim, and how much they are going to pester me.”

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Posted 5 years ago

Hi Jo, Thank you for your comments and we are pleased to hear that you are happy with the insurance and the included extras. Kind Regards Carly

Posted 5 years ago

“Awesome beat all my other renewals by a decent amount”

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Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 5 years ago

“Easy to understand,also a fair price”

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Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that you found the process easy and the price competitive. Kind Regards Carly

Posted 5 years ago

“Very east site to obtain & purchase a quote”

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Posted 5 years ago

Hi Julie, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 5 years ago

“Good questions to check for insurance, easy to fill out and quick to answer questions, lots of information next to each box displayed”

Helpful Report

Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the website helpful. Kind regards Mollie

Posted 5 years ago

“Really easy to insure. Had an accident (non fault) and they dealt with everything really quickly”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the claims process. Kind regards Mollie

Posted 5 years ago

“Very simple hassle free process”

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Posted 5 years ago

Hi, Thank you for letting us know you found the process hassle free. Kind regards Mollie

Posted 5 years ago

“Quick and simple to use”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you found the process quick and simple to complete. Kind regards Mollie

Posted 5 years ago

“Appalling correspondence. Kept receiving emails from them requesting additional information AFTER initial policy form was filled out. More than once, from more than one email address which apparently you either couldn't send to, or wouldn't get a response from. Despite sending the information required, time and again they kept emailing me for yet more information, yet adding more charges for this and that. Oh and always saying if not they will cancel the policy within 3 days, then 7 days, then 3 more... Had a mind to cancel but coincidentally it was the 15th day today so just outside the cool down period...... The cover is not just for myself so have resigned to stick with this company's policy. It would have been far, far better if they had just made a list of what they required from me, so that I could provide it in one go, instead of all this back-and-forth, back-and-forth and adding abit more money here and there. Things got somewhat cleared up but only by phone. That's if you can get through during office hours, not what is advertised on google. Cheaper is not always better.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews