Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Auxillis where helpful and informative as well as professional throughout.”

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Posted 1 year ago

“Got a car from Auxillis whilst mine was being fixed after someone reversed into me. I don’t mind too much getting a car that’s not like for like but the car didn’t even have sat nav and it ABSOLUTELY STINKS of cigarettes, which is disgusting. I have sanitised it twice and it’s no better. There’s also a constant warning on the dash that says it’s poor tyre pressure, but they’re all good. I called them and I would have had a better response from a wall. Terrible company, and I have complained to my insurance company, because I object strongly to paying a premium to receive such terrible service. What a disgrace.”

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Posted 1 year ago

“3 days of endless phone calls to try and get my hire van and still has not arrived endless amount of lies no call backs local branch don't answer there phone still waiting for a call back from yesterday when they said will be with in the hour been promised a van for the last 3 days and still nothing and sitting here losing money as unable to work would definitely not recommend”

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Posted 1 year ago

“Great service from start to finish immaculate vehicle delivered on time( actually early) and collected on time”

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Posted 1 year ago

“From start to finish, Auxillis were in constant communication with me. They were never bothered by any small questions I had. They were professional and a pleasure to deal with at quite a traumatic time.”

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Posted 1 year ago

“The customer service team kept me informed all the way through the period of hire. the delivery and subsequent return were handled efficiently, although the hire car took a bit of getting used to, not driven a hybrid before.”

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Posted 1 year ago

“The whole process was stress free and seamless auxillis even catered for my needs, regarding mobility issues with a large car, being 6'5 small cars are no good to me”

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Posted 1 year ago

“Excellent service from start to finish. The car was delivered to me and collected exactly when they said it would be. I was kept updated as to progress with my own car repair so that I was aware as to how long the hire car would be with me. Very friendly and professional service.”

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Posted 1 year ago

“Absolutely amazing! Kept up to date with repairs etc and got my car back as stated. Amazing!!”

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Posted 1 year ago

“Great service very proffesiobal”

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Posted 1 year ago

“Excellent customer service from Auxillis, polite & informative staff. Vehicle delivered as agreed, I was contacted via phone prior to delivery to inform of time car was being delivered. Arrived on time & very friendly & efficient deliverer. Contacted via email & phone to inform me of date & time of pick up. Prompt arrival. Very friendly & efficient staff. I would strongly recommend Auxillis.”

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Posted 1 year ago

“Excellent Service Excellent Communications On-Time Delivery On-Time Collection Courteous Staff Care & Attention Very Easy to Deal With Throughout”

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Posted 1 year ago

“Auxiliary responded promptly and efficiently to provide me with a hire car less than 24 hours after my car had been involved in a no fault accident. The car was delivered to my home and of similar type to my own car. Once my insurers had made a decision on my car, an arrangement was made to collect thr hire vehicle from our home. Auxiliary were great communicators and provided a no hassle service, for which I was grateful for following a nasty accident.”

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Posted 1 year ago

“My Q3 was badly damaged & was given hire of a car through Auxillis via my Car insurance company , I received a Brand New Q5 to use while my car was being repaired , so like for like car hire was actually better than my own car !! Service from Auxillis was perfect & would highly recommend!”

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Posted 1 year ago

“Very helpful and very good service”

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Posted 1 year ago

“Pleasant courteous service and prompt supply and collection of replacement vehicle - many thanks”

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Posted 1 year ago

“Good service throughout. Everything was organised smoothly and efficiently.”

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Posted 1 year ago

“Had accident, got lexus hybrid car. Asked change this car because of breaks car slip when trying to stop and this car is very uncomfortable for me after accident my back pain even worse. Not talking about mentally health.. i email them that 80% i will drive in someones car. They nor change my car. And what happened? I slip into other cars back. Reported straight away about accident. 3th day after accident with them car. I called them to get a new car. What happened they not even did a report who I spended 40min on a phone with a lady!! They couldn’t found that report and lady nor gave me a ref number… i did 10000 calls that day. What they did. They transferred me from one to other. And they not offered anything. Because all phone calls was recorded i will get solicitor and we will start a case, im mentally tired to tried to get a car. My health is terrible im crying everyday. Because they dont care about this.. this company is nightmare. If you will get lexus hybrid with numbers wn69avw ask change this car straight away. How they was acting with me and how they not did anything about my situation im not leaving like this. Its was very unfair and very unprofessional”

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Posted 1 year ago

“Very helpful explained how to do everything.”

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Posted 1 year ago

“Ashford branch is very poor took me 29 times to get through and when I got through very rude on phone will never use auxillis again would rather use public services”

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Posted 1 year ago

Auxillis is rated 4.4 based on 681 reviews