Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 694 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service through out Friendly and helpful staff Would highly recommend Fantastic courtesy car provided”

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Posted 5 years ago

“Extremely helpful, informative, friendly and courteous. Highly recommend Auxillia and made the whole claim process so much easier - thankyou.”

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Posted 5 years ago

“Helpful and courteous staff car clean and tidy”

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Posted 5 years ago

“Do not use this management company go through your insurer! The charges are hugely inflated and the service is appalling! My works vehicle took over 2 weeks to be repaired for a minor dent in the boot and cost nearly a third of the cost of the vehicle 2 weeks prior to the accident from a main dealer. My vehicle was handed back to me absolutely filthy and had decals missing which I ended up replacing myself. The vehicle was also covered in polish. My complaint took 5 months to get a response from Auxillis and not surprisingly they tried to defend their trumped up charges! The cost would have been more had I not refused the first rental vehicle agreement in which they where trying to charge £220 per day for a replacement vehicle and last time I looked I don’t drive a Ferrari to work. This company is shameful and the reason we pay so much in insurance premiums each year. You do not have to use this accident management service it is just another route to bleeding every penny possible from drivers hard earned pay packets. I have escalated my findings as I do not feel they are honest with their charges nor do they offer value for money.”

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Posted 5 years ago

“Staff ar very helpful keep u up dated all the time”

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Posted 5 years ago

“From the moment I had a claim they informed me exactly what the process would be in getting my car repaired and helping with the courtesy car arrangements, If only all companies had their attitude towards customer service things would be great.”

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Posted 5 years ago

“Really easy and good service”

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Posted 5 years ago

“Great service made very easy.”

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Posted 5 years ago

“Nearly impossible to contact them. When you do get through they don't do anything they say they will. So far all they have done is cause me more stress and loss of earnings though the time I've had to take away from work dealing with this incompetent company. Only using them because of the insurance company, I certainly wouldn't use them through choice”

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Posted 5 years ago

“My insurance company required me to use this company and I was very pleasantly surprised by the ease of process and use of a courtesy car. It was seamless and hassle free. I would definitely use them again”

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Posted 5 years ago

“Good service from beginning to end....business as it should be. Well done and thank you ever so much.”

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Posted 5 years ago

“Fast service, fantastic car, I really felt looked after by them.”

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Posted 5 years ago

“Auxillis themselves were great. Lots of emails regarding on going repair to my car. My only problem was the garage itself. I had to wait over a month before I could get an automatic car as told on the phone and they delivered manual instead, apart from that, great service.”

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Posted 5 years ago

“Auxillis from start to finish had everything in hand releasing me of any hassle to the repair of my vehicle. Friendly staff kept me informed at every stage of repair, the courtesy car was top notch I have no qualms at all of recommending Auxillis.”

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Posted 5 years ago

“The customer service Auxillis provided was excellent and efficient. They dealt with my insurance claim speedily and effectively, keeping me informed at all times.”

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Posted 5 years ago

“Great Customer service kept us well informed.”

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Posted 5 years ago

“The service I received from Auxillis was excellent. Great communications, friendly staff & they dropped off the car & picked it up again from an alternative address without any fuss & at the exact time I asked for. Lovely car with plenty of space for my grandchildren's car seats Thank you”

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Posted 5 years ago

“the service was absolutely top notch from start to finish.I would not have any qualms in recommending this company to anyone.”

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Posted 5 years ago

“Extremely pleased with the way they dealt with my claim. Staff were friendly, polite and explained the process from start to finish. Made being involved in an accident a little less stressful. Would definitely recommend.”

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Posted 5 years ago

“Would not recommend, After an accident and my insurance arranging a courtesy car from Auxillis i was promised a like for like car. After being informed a morning drop off i took the day off work (lost out as self employed) to wait in. Eventually they turned up at 16:00 after myself phoning them asking when it will be delivered. On delivery i was informed the car has developed a fault and i would have to wait until tomorrow to arrange another car or i can take the car they were going to use to go back to base in. A rubbish Vauxhall Mokka. After emailing a complaint i had no reply but it didn't end there. I received a letter and a email 2 months later informing me the car i had has had a parking fine at my local hospita through a third party company called Parking Eye. I am registered disabled and have a blue badge and park in disabled spaces so i knew this was an error of parking eye. Auxillis wanted £60 for a laughable admin fee (expensive ink and paper i guess). I refused to pay until i had my appeal heard online. Well they threatened me with legal action so i paid. I emailed them after all this was done but got a letter back saying "based on the evidence we have to date we are unable to uphold your complaint and the administration fee still stands. AVOID THIS COMPANY, Would not recommend,, use alternative companies.”

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Posted 5 years ago

Auxillis is rated 4.4 based on 694 reviews