Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were 100% satisfied with the service from Auxillis. The hire car was delivered as promised, as was the collection upon return. All staff were very professional & obliging. Many thanks.”

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Posted 4 years ago

“Was pleased with the service all delivered on time and could not do enough to help you”

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Posted 4 years ago

“Great friendly service”

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Posted 4 years ago

“From delivery to pickup Auxillis kept me updated with everything, delivery drivers went above and beyond answering any questions i had about vehicle. Staff and communication when handling my calls were amazing. I would therefore recommend this 5 star company to anyone whos had an accident , to be assured they will make the process comfortable and easy. Thankyou again”

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Posted 4 years ago

“Just great service and advice, thanks”

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Posted 4 years ago

“Fantastic service. highly recommended.”

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Posted 5 years ago

“Prompt, did what they said they would. The replacement car was not great (mine was a range Rover vogue so not much compares) but it was perfectly satisfactory. Would be happy to have their services in the future.”

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Posted 5 years ago

“The Auxillis provided replacement car in very good condition. It was 2018 model and similar to mine. The staff who delivered and collected the car was polite and friendly. I am fully satisfies.”

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Posted 5 years ago

“53612040 Hi, I am writing this review in regards to a Terrible service which was provided by Auxillis. I had a Non Fault accident on 23.10.2019 and Auxillis Rang me thereafter to look after my accident claim. They offered me a replacement car and had my damaged car collected they were very nice and the service was prompt and effective upto this stage as they were competing with the 3rd parties accident management firm to gain business from me. After they had collected my car they sent it to be checked out by an approved garage which they have associated themselves with. The garage completed a report and started the repair process. I received a notification the car is almost completed and i have to collect almost 7 weeks after the accident. so before the collection date i booked in an appointment to inspect my car. I noticed the garage had used the same parts which were damaged in the accident. They were oblivious to the warning lights on the dash board and the mechanic was cheeky enough to open the bonnet and show me the engine and say as you can see no damage to the engine!! If you can tell the engine is fine by looking at it then there would be no need for mechanics! I checked the engineers report which by the way was an engineer employed by the garage and not an independent insurance engineer, He wrote all that needed replacing was brackets and fixtures but i was told by the same garage guys they are all new parts, the bumper and also the headlamp and cover. I noticed they were the same pats as they still had damage on them. I realized the garage tried to take advanage as the policy is on my mums name and she is old... the engineer at the garage over valued the car and kept the repair costs below the Right- off Threshold to gain business and maximize their profit on the job but at the cost to me and my mum! The Car hire was billed at £150 per day and have had the car for 49 days totalling to £7,350 The garage charged £1500 for just brackets and screws and to put the car back to a presentable stage! The cars value is around £3000, auxillis will be charging the 3rd party almost £10,000 and i still have a car that is not safe to drive all because auxillis did not want to send out an independent engineer to look at the car! Auxillis rep also had the cheek to tell me i need to contact the garage to take it up with them directly!!”

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Posted 5 years ago

“The car was delivered and picked up efficiently at the time I requested it to be. It was in good condition and a similar size to my car. The staff were very polite and nice, and a good sense of humour too. I was very pleased with the whole experience.”

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Posted 5 years ago

“Very friendly and so helpful good service all round”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“car was delivered on time clean and the controls were explained adequately !”

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Posted 5 years ago

“Excellent service delivery on time car very clean and the collection was on time.”

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Posted 5 years ago

“Customer service was excellent, the delivery was arranged and arrived right on time. There were no queries, apart for when they would collect and these were dealt with by telephone. The car supplied was excellent and I was sorry to see it go. The drivers were efficient in their checks, as in the delivery and collection timing. A thoroughly satisfying experience”

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Posted 5 years ago

“delivery prompt collection prompt contact first class by there staff”

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Posted 5 years ago

“great service no hassle at all. the hire car was lovely. made a great job on my car repairs. i hope to not have to use auxillis again, but if i have to i will have no qualms as i know how good they were this time. thankyou auxillis.”

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Posted 5 years ago

“Everything was flawless, premium car,premium staff, i will gladly recommend Auxillis to everyone, thank you!”

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Posted 5 years ago

“Very good service throughout. Car delivered and picked up with no problems at all. Car given was a similar model of my own car but a very impressive 69 plate.”

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Posted 5 years ago

“The repair service was excellent but the loan vehicle was not cleaned and they charged me 60 when they picked it up without an explanation and the car had the same fuel in as left and was much cleaner”

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Posted 5 years ago

Auxillis is rated 4.4 based on 681 reviews