Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated the humour, empathy and clear information given and the professional manner in which I was treated. It made the experience so rewarding”

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Posted 2 years ago

“Biggest scammers you will ever come across. I have been charged £90 for a £30 parking ticket. I have used a few hired companies before and have never experienced this. AVOID AT ALL COSTS!”

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Posted 2 years ago

“If there was a minus star option, I would click it, the incompetence of this company is unbelievable. If your insurance company propose they pass your incident file to Auxillis... REFUSE and insist the insurance company deal with your file! Delay after delay, failure after failure, we have had to do the chasing as their communications are abysmal. The only thing they got right was the courtesy car, everything else has been a failure!”

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Posted 2 years ago

“I gave 1 star review as there wasn’t an option to give 0 star. Auxiliary is a nightmare company. They’ve scheduled to get my car repaired on Friday the 28th July 2022. That never happened as they couldn’t provide me with a replacement vehicle. They’ve never contacted me to tell me there was no replacement vehicle for me. I had to call them on the 28th to find out about the replacement car. The repair was postponed to the following Friday (5th August 2022) Same problem. They’ve never contacted me to tell me the replacement vehicle wasn’t available. I’ve lost two days work and they still haven’t contacted me to rearrange the repair of my car and provide me with a replacement vehicle. Absolutely very bad company. DON’T USE auxillis”

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Posted 2 years ago

“Great service from start to finish”

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Posted 2 years ago

“car arrived on time and picked up from repairer, staff helpful and friendly”

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Posted 2 years ago

“Very happy with service. Car was delivered on time and driver very friendly and courteous. Picked up on time with no problems. Spoke to lady on the phone who was very helpful and accommodating. Certainly my experience with Auxillis was positive.”

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Posted 2 years ago

“price covered by insurance, vehicle delivered on time and picked up from a garage. customer service very helpful throughout.”

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Posted 2 years ago

“After a 'no fault' accident I needed a courtesy car. My insurance chose auxillis. I was very clear that I must have a car to get my son to school - around 2 mile each way and for work. I'm a sales person some days of the week and need to transport stock. They agreed the days and said someone would be in touch to arrange delivery time. I therefore arranged those dates for my car to go to the garage for repair. They rang me as I was rushing out to get my son to school so I asked them to call me back. They didn't call. I rang several times through the local office the main office, even through my insurance company. Finally they got back to me on the day I was supposed to have my car telling me that they could deliver it the following afternoon between 12 and 5. I was therefore left trying to organise lifts to take my son to and from school for two days and I had to lose a day's work with no transport. A nightmare experience and if ever I have this happen again I would insist on a hire car from the repairers but never from auxillis.”

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Posted 2 years ago

“They provided me with car replacement vehicle (hire/courtesy car) and they delivered and picked up on time and the process was very smooth. Just that the customer service needs to be well informed on the days the car can be used based on different scenarios. At the moment, they just say upto a maximum of 28 days but the contract can say different conditions based on different scenarios.”

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Posted 2 years ago

“great service, new car and clean.”

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Posted 2 years ago

“Great service and very accommodating!”

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Posted 2 years ago

“I be could not fault the service provided”

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Posted 2 years ago

“Car delivered on time. Decent car, clean and quite new. Picked up on time, no problems”

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Posted 2 years ago

“Impeccable service”

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Posted 2 years ago

“Excellent friendly service. Car delivered next day and easy return to repair centre making pick up straightforward. First class.”

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Posted 2 years ago

“Great customer service particularly Colette ant the team at Runcorn.”

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Posted 2 years ago

“Extremely happy with the service provided by Auxillis. Everyone was helpful, and made my experience easy to get on with my day to day work with no hassle during what can be a stressful time. Would definitely recommend them.”

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Posted 2 years ago

“Fantastic service, polite staff and very efficient. Wouldn't hesitate to use this company again. Thanks Auxillis.”

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Posted 2 years ago

“Overall great experience using them after being recommended by Admiral. Great car, low miles, and no issues with delivery or collection. Long wait times (20+ mins) and some customer service agents can be rude but most are incredibly helpful!”

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Posted 2 years ago

Auxillis is rated 4.4 based on 681 reviews