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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Awful experience, if a car drives on wrong side of road into you, but is with same insurance company, they settle it as a 50/50 fault, and they will refuse to look at black box, police reports, first on response, they admitted they won’t look into it even tho the drive admitted fault Extremely unhappy with this insurance company
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Posted 4 months ago
I have always had a good experience with Aviva but now it has turned its customer service over entirely to chatbots it is impossible to get answers to anything that is not on its basic matrix of questions.
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Posted 4 months ago
Tried and got a home insurance quote online, had a couple of queries. Phoned several different tel nos all answered by the same robot with very limited options. Tried giving first 3 digits of quote BLANK , then tried live chat none of my questions answered adequately, asked to speak live, got number back to robot DISGUSTED.
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Posted 4 months ago
Excellent cover for car insurance and price
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Posted 4 months ago
Very good and happy with super fast service
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Posted 4 months ago
If we could give no stars we would. Been waiting two months for a drawdown ln pension.....looking into it, will send form, Apologies etc, give us till .......ABSOLUTELY NOTHING!!! It's our money, we want it. Speaking to them daily now. Disgusting
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Posted 5 months ago
Proper scam says £5 soon as the clown rings you goes up by x5 lovely, the customer service people are rude an pushy leave properly or valuables don't set up this, stay well clear especially this company,
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Posted 5 months ago
Diabolical company. Home insurance, earthquake damage in 2008, they lied and denied fir 2 years, then dis some work, discovered 7 years later that the work they had done was causing even more problems than before they had done the work. Their staff told numerous deliberate lies and called me elderly and difficult because I'm not a dimwit. Twisted the story to the Ombudsman who consequently made a decision on the wrong complaint and wouldn't recant. Still lying and trying to dispute most of the repairs needed 16 years later demanded their paperwork which revealed the extent of their duplicity. They pass you on to a new employee when you have defeated all the arguments of the previous one so that you have to start all over again. Delay, delay, delay is their stock response to avoid their legal responsibilities.
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Posted 5 months ago
WARNING ⚠️ WARNING ⚠️ WARNING ⚠️ DO NOT TAKE A PENSION OUT WITH THIS COMPANY, paid in for 35 years and trying to get anything back is nearly impossible, they think it their money and iam not intitled to it ,complete joke
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Posted 5 months ago
Very good and very easy insurance company to buy any insurance
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Posted 6 months ago
Suffered post viral myelitis, destroying life as it was, and preventing all future employment,with no cure. One in a million occurrence, in fact probably one in 10 million. Not covered, they said, it isn't mentioned in the list, even though it's linked to myelitis optics, which is . Premiums a waste of money. No stars at all if that option was available.
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Posted 6 months ago
Great service Great communication
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Posted 6 months ago
Very efficient service and good to access at the weekend
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Posted 6 months ago
Don’t choose aviva is one of the worst insurance companie in uk .
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Posted 6 months ago
Aviva in Woburn has many wonderful staff members. Denise Bonugli is the very BEST!! She is command central in the lobby as you enter. Always with her beautiful smile and definitely READY to help. She truly is devoted to all of Aviva’s residents!! Whenever I call, she makes it happen! Everyone coming through can really count on her experience expertise and kindness!! Thank you Denise!! 🌟🌟☺️🌟🌟🌟
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Posted 6 months ago
Submitted a vehicle insurance claim last night. Called today to ask what I can expect for next steps. Been on the phone for 1 hour 23 minutes and I still haven't been put to the right department. I've spoken to about 6 people who all tell me they are transferring me, and then I get back to the triage team. I've listened to Lighthouse Family, Ed Sheeran and Adele more times than I'd like to whilst being on hold with them. Will never go back to them again when my policy renews.
Aviva 1 star review on 19th June 2024
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Posted 6 months ago
My beautiful wife died on May 10 this year sudden death, phoned Aviva gave them death certificate and thought I would hear from them within in a decent time about the life insurance, but here I am June 19th still waiting, I had to phone them several times as they don't keep you updated and have now been told it could take another 15 days, so sick of them , wouldn't recommend them to anyone.
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Posted 6 months ago
Put a claim request in for treatment was it was rejected as they say it must be an existing condition which is funny considering it’s diagnostic surgery that has been recommended so clearly they have Drs working in their claim department as my own dr doesn’t even know what’s wrong. Asked me and my gp for information that we gave but again their extremely experienced medical team in the call centre decided it must be pre existing. They are clearly looking for loopholes to avoid paying out and I have heard about them doing this to many other people, it’s such a shame I took my insurance out as the NHS are under pressure but when I try to use it it’s rejected it’s laughable. The company is a riot and their staff are rude and lack empathy. Really regret choosing Aviva for health insurance I am now left with the option of waiting up to 2 years for the NHS or paying privately. You’re a joke.
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Posted 6 months ago
Car insurance was cancelled today for not declaring my modified black alloys. The black alloys that came with the car, that are on countless other VW Golf’s, but as I didn’t declare what I didn’t know were modified my policy is cancelled instantly. No phone call. No explanation, or chance to explain. Just cancelled. How can you declare what you don’t know about. You would think some simple understanding would have been better followed by a “your premium will be x for these mods”. I will not be insuring with them again or recommending to anyone.
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Posted 7 months ago
Incompetence and long delay in transferring MY funds and giving me cash due to ME. It is a disgrace and they should be penalised.
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Posted 7 months ago
Aviva is rated 2.0 based on 603 reviews