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Aviva Reviews

2.1 Rating 644 Reviews
27 %
of reviewers recommend Aviva
2.1
Based on 644 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 21st February 2025
Mayson Boesch
Aviva 1 star review on 22nd January 2025
Kason Schuhmacher
Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
20
Anonymous
Anonymous  // 01/01/2019
Very good service and communication with their customers. Thank you Team.
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Posted 5 years ago
Really easy to use. Good prices as well.
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Posted 5 years ago
Very good customer service, answered my query for multi car insurance in a way that made it easy for me to understand. Talked through options for me and updated my on line purchase to meet my needs
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Posted 5 years ago
My car was written off in an accident; within an hour my car had been picked up, I was offered transport to family, a hire car was available next day and a fair settlement was reached and paid into my account within 5 days. Polite, helpful, professional and courteous staff handled every detail. Would highly recommend Aviva.
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Posted 5 years ago
Aviva has been great has a car insurer. They got my car fixed after a accident when I reversed in to a post which broke my bumber and tail lamp.. They were very understanding about what happened and got my car fixed within a week.. The repair was fantastic. I didn't lost my no-claims which was Great. I have home insurance with aviva also, this was very good value has I got discount with having my car insurance with them.. I would recommend aviva for both car/home insurance when you need them. Go on give them a try.
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Posted 5 years ago
Their customer service is very professional and helpful. Have been with them for years. Highly recommend.
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Posted 5 years ago
Exellent group with amazing deals. Must try.
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Posted 5 years ago
I was disappointed to leave Aviva. I had multiple products with them and they didn’t try to retain my custom. That said I was always happy with their customer service and their efficiency.
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Posted 5 years ago
very good companies
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Posted 5 years ago
Very nice price for the 1st time insurance.
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Posted 6 years ago
Good experience
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Posted 6 years ago
good quotes and service over the past 6 years
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Posted 6 years ago
Brilliant
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Posted 6 years ago
Have used them for a long time. Never had any problems.
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Posted 6 years ago
Incredible Not good at all its not worth your time guy
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Posted 6 years ago
Fast and quality service.
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Posted 6 years ago
So simple to get a quote. Nothing is hidden you know exactly what you are getting for your money.
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Posted 6 years ago
I’ve read a lot of the comments here and everyone uses this to vent when they have something that went against them. We have house insurance and had a burst pipe in our attic bedroom, this caused flooding on all three floors and extensive damage. I called Ava Iva at 8.00 AM , they took details and assured me we were covered. They asked if I wanted to use their contractor or obtain quotes from the various trades and manage 5he repairs myself. We chose to use theirs and they were exceptional. High quality workman and trades, project managed with timely information and updates. Really helpful at a difficult time, my first home insurance claim in 25 years thankfully but skilfully dealt with and no quibble or fuss.
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Posted 6 years ago
Really simple and helpful online experience. I trust them over the compare sites.
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Posted 6 years ago
Excellent service and customer focus.
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Posted 6 years ago
Aviva is rated 2.1 based on 644 reviews